Outbound Sales Agents Jobs in Kenya

Position: Outbound Sales Agents
 

Reporting to: Team Leader
 

Position Summary:- The Outbound Sales Agent’s role will include calling previous or existing customers and selling them the various products by establishing relationships and building a great rapport and finally getting that sale. 

You will be in a target driven environment and up selling to customers.
 

Duties and Responsibilities:

• Contact designated clients with a target to enroll them in the program / Service.


• Increase sales by enrolling designated customers.


• Maintain customer experience levels within the quality standards stipulated.


• Handle objections by building rapport with customers.


• Record customer information and queries on the CRM.


• Adhere to Data Protection policy with regards to confidentiality of customer details.


• Adhere to escalation process as defined.


• Handle complaints in a polite and professional manner.


• Patiently listens and responds to customer queries.


• Understand and adhere to the escalation process.

Education and Experience

• Tertiary Education (Bachelors degree/College Diploma/ Certificate)


• 1-2 years work experience in a Sales environment (Technical sales will be advantageous)


• Fluent in English with a clear accent (American/ British accent will be an added advantage).


• Computer literate and Proficiency in MS office


• Experience in telemarketing is an added advantage (Call center experience)

Key Competencies and Attributes

• Team player


• Passionate


• Self Motivated and results driven


• Good listener


• Excellent command in English with a clear accent


• Friendly & professional telephone manner


• Excellent objection handling skills (rebattling)


• Excellent interpersonal & communication skills


• A positive, professional and flexible attitude to work

Candidates who meet the above criteria should send their Cvs to kenyaoperations@gmail.com clearly indicating the position on the Subject line.