Private Members’ Club Client Service Executive Job in Nairobi Kenya

Job Title: Client Service Executive – Hospitality
 

Industry: Hospitality
 

Location: Nairobi
 

Salary: 50K -60K
 

Our client is one of the leading private Members’ Club that is sports oriented. 

They seek to hire a client service executive to be responsible for coordination of club membership procedures and for providing information to the membership and prospects on programs.

Duties and Responsibilities

• Liaising with colleagues and key spokespeople


• Liaising with and answering enquiries from media, individuals and other organizations, often via telephone and email


• Developing goals and action plans with Executive Director for membership development and retention, including corporate sponsorships


• Providing analysis of existing programmatic and membership materials as well as membership retention rates and opportunities for improvement


• Developing strategic plan for expanding corporate sponsorship program, improving member benefit offerings, and increasing overall membership


• Writing membership and sponsorship recruitment materials, appeal letters, brochures, etc.


• Initiate internal communications, including developing newsletter content, email blasts, event announcements, awareness of member benefits, etc


• Developing regular mechanisms for providing excellent customer service to existing corporate partners and relationship building with prospective partners


• Identify, recruit, provide member services and track benefits provided to corporate sponsors to ensure that all sponsors receive benefits offered


• Ensure sponsorships and donations are accurately acknowledged and tracked


• Respond promptly to inquiries from prospective members, members, Directors, and others.


• Assist in creating and updating membership and marketing materials, including letters, flyers for upcoming events, welcome packets, fact sheets, directories, surveys, and others.


• Assist the directors and management committee as necessary in planning and executing events and day-to-day operations of the office.


• Send out monthly members’ statements while pursuing collections of arrears and dormant accounts.


• Updating the membership on events and as may be instructed from time to time.

Key Skills & Qualification

• Degree in related field


• At least 3-5 years work experience in similar role preferably in the Hotel industry


• Excellent knowledge of marketing and customer service, including setting up and managing tickler files


• Comfortable writing strategic plans, analyzing markets and marketing potential


• Skilled at writing promotional materials, membership materials, and developing newsletter content


• Adept at making a sales pitch, comfortable with fundraising, and recruiting new corporate partners


• Ability to nurture ongoing relationships with corporate partners to ensure solid retention each year

If you are up to the challenge, posses the necessary qualification and experience, please send your CV only quoting the job title on the email subject (Client Service Executive) to vacancies@corporatestaffing.co.ke before 8th December 2015

Kindly indicate current/last salary on your CV

N.B: We do not charge any fee for receiving your CV or for interviewing

Only candidates short-listed for interview will be contacted.