City Manager Job in Kisumu, Kenya - Innovative Transportation Company

Dec 6, 2016

Duma works is recruiting a City Manager for one of our clients. The hiring company is an innovative transportation company.

Location: Kisumu

Role Summary: This role is for the independent ambitious generalist. The City Manager sits over Sales, Marketing, Operations, and Finance, with city wide KPIs, Budget and P&L. 

The successful candidate reports directly to the CEO and is responsible for all Investor Reports concerning Kisumu city.
 

 

Duties and Responsibilities
 

General Customer Acquisition

• Have full ownership of the business development vertical in Kisumu


• Close deals, manage a budget, lead business marketing activities, scale strategy locally, and build/ lead a team.


• Own and lead overarching customer acquisition strategy


• Manage deal pipeline and source new potential business deals by contacting potential partners; discovering and exploring opportunities


• Help develop and improve products and services by researching industry competitors, publications, and announcements


• Support marketing activities for the company including golf tournaments, mall promotions, networking drinks, door to door sales, business fairs, etc.


• Spearhead B2C marketing strategies and coordinate actions to influence the market


• Manage Partnership Proposals and maintain the timelines for the proposal drafting process


• Communicate new product developments to clients and prospective clients

Business Clients

• Strategise and lead all business client acquisition activities. 


• Take full ownership and responsibility of finding, negotiating, and closing business deals In Kisumu


• Develop strategy for acquiring traditional business clients in Kisumu


• Lead all Business Client acquisitions. Bring in the expansion team to negotiations only on very unique cases


• Follow up on all business leads which come into the company and set up meetings


• Oversee and carry out all business client acquisition activities


• Plan and prepare business presentations and proposals

Partner (Rider & Driver) Recruitment

• Requires strong interpersonal skills and a social personality. This person will be responsible for managing the rider operations in the city as well as acquisition, including field prospecting to meet and engage new riders/drivers


• Sourcing, recruiting, on-boarding and training of partners on to the platform.


• Work side-by-side with the operations team to maintain an adequate number of online riders/drivers in Mombasa


• Maintain on-boarding pipeline and database of all riders/drivers and contracts


• Gathering key rider documentation and requirements in line with the organisation’s signup policies


• Following up on inquiries and referrals from riders/drivers

Operations and Dispatch Management

• Responsible for dispatch and monitoring of orders real time and resolving issues in a timely manner to ensure optimal customer experience.


• Continual training and support for existing riders on the company’s platform


• Monitoring standards and customer service levels, ensuring partners represent the brand well.


• Monitoring partner metrics including daily and monthly targets set by management.


• Identifying key partner issues and offering creative and effective solutions in a timely manner.


• Branch management and expansion.


• Any other duty that may be assigned by CEO or senior management

KPI reporting and line management

• Responsible for monthly reporting, setting and meeting Profit & Loss targets and qualitative objectives, as well as ad-hoc requests to Nairobi HQ.


• Performance evaluation and management of Kisumu Business Development and Operations colleagues


• Daily monitoring and recording of targets set by management.


• Investor reporting on all Kisumu initiatives, metrics, and costs


• Management of city team: Operations, Sales, Marketing

Minimum Requirements

• Bachelor Degree in Business, Sales, or Economics. Masters or MBA strongly preferred


• Advance knowledge in Google Suite and preparing presentations


• Financial modelling


• Demonstrated success in negotiating, cultivating and growing partnerships across all levels and sectors, problem solving and issue resolution.


• 7+ year’s management experience in Logistics, e-commerce, entrepreneurial or related industry.


• Cross-functional team management and successful KPI performance viewed favourably.


• Outstanding communication skills, oral and written, technical and non-


• Excellent team player with strong leadership capability.


• Clear knowledge of Kisumu and its environment


• Must be comfortable in fast-paced, deadline-driven environment

How to Apply

Cover Letter describing your interest and detailed CV are to be sent by email to apply@dumaworks.com marking the subject as “2561”, Your Full name &  Phone number e.g. 2561 Barack Obama, +2547xxxxxxxx. If you don’t follow these instructions, your application will not go through.

Deadline for receiving applications: 12th December 2016

N.B. * You will receive a confirmation email and an alert to take a basic screening test over SMS or online. The email with the test may not arrive immediately. Please be patient. The email/SMS test will typically be 5-8 questions to help us understand your background. Regular SMS rates apply to the test. If you have any issues with the process, please reach out to +254702093793.

If you apply and don’t meet these minimum qualifications, we won’t be able to forward your application to the employer.