Front Office Executive Job in Kenya

Aug 1, 2017

Job Description: Front Office Executive

Main Accountabilities:

• Always wear smart official attire to represent the company at the reception.


• Welcomes visitors by greeting them, in person or on the telephone; answering or referring inquiries.


• Answering telephones, directing, screening calls, taking and relaying messages.


• Providing information to callers, greeting persons entering organization and directing them appropriately.


• Maintains security by following procedures; monitoring logbook; issuing visitor badges.


• Maintains telecommunication system by ensuring proper operation of the switchboard.


• Maintains a safe and clean reception area by complying with procedures, rules, and regulations.


• Receives, sorts and distributes mail and deliveries.


• Keep the reception manned at all times and ensure backup when absent from the reception desk.


• Take and deliver messages accurately and completely.


• Provide general administrative and clerical support.


• Contributes to team effort by accomplishing related results as needed.


• Assist Helpdesk via the switchboard.


• Organize couriers and records for all couriers via stores on daily basis.


• Maintaining logs of the drivers and riders.


• Maintain & recording all documents delivered and the acknowledged receipts.


• To maintain daily call logs.


• Any other duty assigned.

Role related Qualifications/Skills:

• Diploma in Customer Service/ Front Office or Receptionist Techniques, or other related course.


• Customer service principles and practices


• Knowledge of administrative and clerical procedures


• Ability to work a switchboard

Role Related Competencies (Behavioral Indicators):

• Telephone Skills,


• Verbal and written Communication skills


• Microsoft Office Skills


• Listening & Informing Others


• Professionalism


• Attention to detail


• Customer Focus


• Ability to handle pressure


• Presentable


• Multi-tasking


• Courteous and friendly attitude

How to Apply

All qualified candidates should email their CVs, current salary, expected salary and notice period to careers@hrmconnection.com by 11th August 2017. Use “Front Office” in the subject line of your application.