Online Customer Service & Social Media Handler Job in Kenya for E-commerce Website

Jun 6, 2016

E-commerce Website

Online Customer Service & Social Media Handler
 

We are an I.T company in Kenya looking for a young lady who has the required skills to handle our online customer service and social media platforms
 

Working Times:

• Monday to Friday from 8am to 6pm


• Saturday from 8am to 1pm

 

Office is based in Nairobi CBD

Job Description

• Must be able to manage our online customer care service. This involves communicating with our clients daily online via Facebook, Whatsapp, Website, Emails.


• Must be able to assist in managing our social media platforms on (Facebook, Twitter, Instagram) i.e posting our products and other content from our website.


• Collaborate with other team members write detailed descriptions on each product for our website and also for social media.


• Proofread all of our online content to make sure they are well written and accurate.


• Should be very creative thus be able to identify & collaborate with our team to execute online marketing strategies to increase our social media and website presence massively.


• Monitor and keep track of the social media growth, and recommend changes to improve our online visibility.

Qualifications

• MUST be tech savy: Loves gadgets!


• Diploma in communications , business information technology, marketing, p.r, media, customer service or any related course.


• MUST have excellent written English and communication skills.


• Previous experience in content writing and running social media accounts whether in freelance or employment is an added advantage.


• Good computer skills: ability to quickly learn new software and tools easily.


• High attention to detail and able to meet strict deadlines.   


• Must be able to work under pressure.


• Good organizational skills including prioritizing, time management and multi-tasking.


• Great communicator, friendly and approachable.

How to apply:

 
Apply to : varatantechnologies@gmail.com

If you do possess the necessary qualifications and required skills & experience, please submit your cover letter and CV to varatantechnologies@gmail.com indicating the position you are applying for on the mail subject