Shop Assistant Job in Kenya

JOB TITLE: ASSISTANT RETAIL SHOP MANAGER

Overview of the
Position

One of our clients is
looking for an Assistant Retail Shop Manger to Assist and Learn under the Shop
Manager in attaining the retail branch business objectives and goals in
reference to performance of the shop to help realise full potential and growth
and implementing the operational strategy to deliver the company’s vision and
value, whilst delivering outstanding customer service, realising exceptional
growth and profitable returns as well as being responsible for the stocks in
the outlet.

• Ensure high level of customer satisfaction through
  excellence service and professional conduct while dealing with customers


• Assist the shop manager in maintaining inventory
  by implementing ordering plans and stay in conduct with retail warehouse
  coordinator to ensure ordered goods are delivered within the shortest time
  possible.


• Assist the shop manager in analyzing fast moving
  products from your store outlet and ensure your top 500 are always stocked
  up.


• Assist the shop manager in monthly reporting on
  stock, people, store profitability/sales


• Assisting in ensuring store operational costs –
  rent, utilities, purchasing, store licenses, staff certificates and other
  retail costs are kept in clear, transparent records as required by
  departmental heads.


• Assisting the manager in ensuring all store
  expenses are accounted and signed for before submitting to F&A/Retail
  Operations Manager


• Banking, credit card reconciliation, ETR and end
  of day reports are balanced and closed within the day or as directed
  by ROM/RSM/shop manager per documented policy.


• Liaise with Stock Transfer team to ensure slow
  moving products are transferred and Transfer


• Reports issued on a monthly basis


• Assist the shop manager in generating monthly
  reports on customer payments, petty cash, short expiries


• Ensure customer service standards being maintained
  at the retail outlet and any incidences reported to your immediate
  supervisor


• Work with manager in maintaining clear records on
  staff leave, attendance and employee movements/transfers within their
  outlets


• Work with the manager to ensure retail staff
  thoroughly understand their areas of responsibilities and drive processes
  according to documented retail policies on deliveries, suppliers, stocking
  and customer service


• Assist in coaching, counselling retail shop
  attendants on processes (ordering, transfers, stocking, merchandising,
  expiries, customer service, working hours, uniforms and discipline etc.)
  on a continuous basis


• Work with the manager to ensure discipline in
  working schedules and demeanour of retail shop staff, while escalating any
  causes for concern to HR in a timely manner


• Assist the shop manager in fostering a culture of
  self-motivated learning of all products in the outlet, personal growth,
  and openness to taking ownership of shortcomings in line of their
  responsibilities. Groom team for upward progress



• Resolving health, safety, and security issues as
  pertain to retail staff in the absence of the manager


• Touring the shop floor frequently to support,
  address issues sales/customer related issues with retail shop staff


• 2^nd responsible after the manager
  for outlet stock and equipment including stock variances, expiries and
  shoplifting.


• Assist the manager in ensuring goods received from
  warehouse or local suppliers are in good condition and quantity as well
  monitoring expiry dates


• Assist in Liaising with warehouse retail
  coordinator for efficiency in deliveries, transfers and returns


• Assist in ensuring new arrivals; special offers
  are clearly visible in store for accelerating consumer purchase decision.

Qualifications

• A graduate degree in Business Administration or
  any related field


• 2 – 4 years’ experience in the retail fashion
  space


• Proficiency in Microsoft office suite


• IT competency


• Excellent communication skills


• Good organizational skill and attention to detail


• Great team player


• Inventory management skill and willingness to
  learn


• Excellent oral and written communication skills


• Good interpersonal skills.


• Able to operate in a performance driven
  organization

How To Apply

Send your CV and cover
letter clearly indicating current and expected remuneration to jobs@aurumconsultants.co.ke with subject line being
the position applied for.  Interviews will be conducted on a rolling basis
until the position is filled.

Only shortlisted
applicants will be contacted.