Customer Care Jobs in Kenya

Sheer Logic Management
Consultants is seeking to engage dynamic individuals for Bank Customer Care Executives – positions for one of our
clients.

JOB PURPOSE

The Job purpose can be categorized as follows:-

• Service
  and Standards


• The Customer Service Executive
  is responsible for meeting the Customer Care Department Standards.


• To ensure consistent standards
  of service excellence through implementation of continuous improvement
  initiatives.


• Sales
  Experience


• Must have 2 years sales
  experience in the banking industry.

Responsibilities

• Maintain the defined quality of
  Customer service standards


• Manage the customer contact
  queue and customers tolerance


• Communicate and escalate
  factors that impact on customer experience to the appropriate Airtel
  departments.


• Manage service delivery aligned
  to customer needs and business objectives


• Monitor and maintain facilities


• Manage service delivery aligned
  to customer needs and business objectives



• Contribute to, monitor and
  report daily productivity on all revenue generating activities


• Throug contact with the
  customers, give feedback on customer reactions to products and services
  rendered


• Achieve/exceed set targets


• Communicate, improve
  interaction and escalate factors that impact on Customers experiences to
  appropriate departments


• Ensure Customer complaints are
  adressed appropriately and resolution given within Service standards


• Promotes and maintains a high
  quality, professional, service oriented company’s image among users.

Qualifications

• University Degree (with a
  business bias or equivalent)


• A minimum of 2 years’
  experience in sales and customer service (experience in banking industry
  will be an added advantage)

How to Apply

Send your updated CV to recruitment@sheerlogicltd.com by 31st
January 2022. Clearly indicate “Bank Customer Care Executives as
the job title.