Orion IT Management is a business process outsourcing company that is set to provide voice-based market research services to clients in Europe and North America as well as hosted business process solutions.

The Operations Manager will provide effective oversight of office administration and human resources working in the office and will be responsible for ensuring and improving the performance, productivity, efficiency and profitability of departmental and organisational operations.

Main tasks and responsibilities

Coordination and supervision - Coordinate, manage and monitor the workings of various departments in the organisation.Financial – liaising with the accounting team. Assist with the preparation and control of operational budgets.Best practices - Improve processes and policies in support of organizational goals. Monitor adherence to rules, regulations and procedures.Human Resources - Plan the use of human resources. Organize recruitment and placement of required staff. With the heads of the different business lines delegate tasks and accountabilities. Establish work schedules. Supervise staff. Monitor and evaluate performance.Productivity - Monitor performance and implement improvements. Ensure quality of services provided to clients. Manage quality and quantity of employee productivityCommunication - Monitor, manage and improve the efficiency of support services such as IT, HR, Accounts and Finance. Facilitate coordination and communication between support functions.Customer Service – manage invoicing of clients and collection of payment. Manage customer support.Desired profile of the candidate
Experience in operational management in business process outsourcing and contact centres is required.At least 4-5 years experience in operations management.Excellent communication (spoken and written), leadership and interpersonal skills is a prerequisite.Bachelors Degree from a recognised university.Excellent computer skills and proficiency in MS Word, MS Excel, MS Outlook, MS PowerPointGood knowledge of financial proceduresTo apply

Visit our website www.orionitmanagement.com/careers.aspx, complete the form and send your application to info@orionitmanagement.com with the email subject ‘Operations Manager’.

Your application should include a letter on why you feel your experience, skills and qualifications would suit this position and your CV with one referee, email address and daytime number and an application letter.

Please note that only shortlisted candidates will be contacted.

Please send your application letter and CV not later than 12th March, 2012.

Orion East Africa Ltd is a manufacturing company specializing in plant health products for both local and export markets. The company has been operational in Kenya for more than 22 years and has now expanded into Environmental Management and Input Financing.

Orion East Africa is looking for a hands-on and motivated team player to take up the position of a Production Supervisor. The role holder will drive production excellence to ensure a continuous high quality supply of New and existing Products.

The incumbent must possess a unique blend of formulation prowess and must enjoy spending time in the production floor to understand the problems and find innovative solutions.

Key Responsibilities

Managing the entire product formulation activities.Establish a profound understanding of the science of products and process.Develop appropriate Qualitative and Quantitative Formula (QQF) for the Products in Question.Formulate new Biological plant health products.Oversee production operations including safety standards maintenance, SOPs.Develop extractions, purification and standardization methods for active compounds.Formulate chemistry, powders, liquids and reverse engineering competitor products.Develop and oversee Q/A and standardization protocols.Capable product chemist (Higher Diploma Level)Strong analytical skills (Chemistry, Pharmacology and Plant Science)Ability to handle Rotary Evaporators, Super Critical C02.At least 2 years hands on experience in the paint industryAn Effective Communicator, Team Player & MotivatorOne with a mature and realistic approach towards job related assignmentsAbility to lead a production teamIf you meet the above requirements, please send your application and detailed CV including current contacts of three referees to:

Director Human Resource & Administration
Orion East Africa Ltd,
P.O. Box 10170 – 00100,
Nairobi, Kenya

Application Closing Date: 23rd September 2011

Only shortlisted candidates will be contacted.

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