Customer Care Representative Job in Kenya (KShs 25K)

Position: Customer Care Representative
Department: HR and Administration
Reporting To: Human Resources Manager
Attend to customers and visitors with enquiries over the phone and face to face. Furnish relevant and
accurate information regarding the company to customers and general public.
 Proper handling of switchboardTo constantly strive to please all guests that may come into contact with you.Ensure employees project professionalism and are well trained to provide friendly and efficient service.Ensure a speedy telephone and message service at all times.Maintains an atmosphere of tranquility at the Front Desk, never giving the impression that there is a problem.Ensure that corporate, divisional and departmental policies and procedures are adhered to at all levels.Liaise closely with other Departments and emphasize on excellent inter-departmental relations considering other departmental procedures and policies.Entertains regular and potential clients and maintains excellent guest relations.Type reports, letters memoranda, minutes, forms and correspondence including those of confidential nature for the Managing Director and maintain files for the same.Answer all guest correspondence pertaining to complaints/comments within 24 hours of receiving.Answer, make telephone calls and arrange appointment for the Managing Director and remind him of the same.Maintain adequate stocks of office supplies and initiate requisition for approval by the Accounts office.Daily submission of reportsAny other duties assigned.Good communication skillsProblem solverGood computer knowledge and skillsVery presentable and neatOrganized in handling daily dutiesConfident when communicating to clients on phone and face to faceAudible enough when communicating to people.Minimum diploma in front office and Public relation from a recognized institution.Experience in an automotive Industry will be an added advantage.Minimum one year experience as a front office person in a corporate company.Age between 26 -30 yearsONLY candidates fulfilling the requirements of the positions should email their detailed CVs, indicating your availability and expected salary
Via email to therecruiter@dafinaconsultants.com Position remains open till suitable candidate is selected.