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The company deals in processing of ammonia, nitrates, NPK and fertilizers. We import a full portfolio of crop nutrition products through our operations in Mombasa and Nairobi.
Role & Responsibilities
Providing help and advice to customers on matters relating to organisation's products and services.Up selling the company products and services.Communicating courteously with customers by telephone, email, letter and face to face.Investigating and solving customers' problems, which may be complex or long-standing problems that have been passed on by customer service assistants.Handling customer complaints or any quality issues about the company products.Developing feedback or complaints procedures for customers to use.Developing customer service procedures, policies and standards for your organisation or department.Follow up with suppliers reception of relevant documentation and ensure correctness of invoices.Liaise with customers on cargo documents.Creating and maintaining a filing system.Support in placing orders.Support in importation of products.Support on documenting sales transactions (lot-sheets) General queries.Bachelor degree or higherMinimum 7 years working experience in a Production/Manufacturing setting, and minimum 5 years in a management functionExperience with SUN system is preferredEnthusiastic approach and willingness to learnStrong analytical skills with attention to detailsExcellent communication and listening skillsAbility to work independently and at the same time good teamwork skillsPrior experience in an international operation or multinational is an advantage.Qualified candidates to forward their Resumes to mike.kapinda@careerdirections.co.ke and cvs@careerdirections.co.ke
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