CISCO Engineer Job in Nairobi, Kenya

Our Client: A pan-African business technology solutions firm headquartered in Kenya – recognized as a leading systems integrator within the East & Southern Africa region, focused on providing technology and services that enable high-performance workplaces and organisations.

Industry: ICT

Job Title: CISCO Engineer 

Job Summary: An experienced networking specialist who will cover the highest level of technical support for following areas: routing and switching, network security, IP telephony products and wireless technologies (technical and product support, planning of networks, product selection, validation, pricing etc).

 

Job Location: Nairobi

Type of Hire: Kenyan National

Job Description:

• Manage a team of engineers to ensure projects are implemented as per scope of work


• Point of contact between clients on all CISCO projects


• Assist in Pre-sales activities


• Designing and building networks, providing technical support and identifying and resolving recurring issues.


• Provide technical support in finding solutions for the existing and new company clients in questions concerning planning, extending and implementing of networks.


• Stay with a case/project until resolution is reached, and assure the contact with the customer (verbally–written) in every stage of the process.


• Replicate customer issues in a ‘lab’ environment


• Identify and drive recurring issues to resolution together with clients escalation resources


• Execute other responsibilities and key result areas as assigned.

Desired Skills & Experience:

• 8 years’ experience in technical or networking support environment particularly on CISCO


• In depth PC knowledge and good understanding of the Microsoft Office© applications


• A wide knowledge about various systems requirements.


• Work history must demonstrate similar scope of work


• Fluent in English (reading/understanding, spoken, written)


• Exceptional organizational and analytical skills


• Good communication and presentation skills – both verbal and written


• Active listening – ability to understand requirements


• A high attention to detail


• Proactive problem solver


• Client focused


• Ability to work independently & a positive team player


• Deadline driven (Time management)


• Self-motivated


• Conducts self professionally, exhibits high levels of tolerance and patience


• Flexible; able to work for long hours.

How to Apply:

 
Send your CV (in Word format) titled with your Name via email with the Subject Line as “CISCO Engineer” to jobs@genesisconsult.net not later than 30th November 2015. 

No phone calls please.