Customer Service Representative Job in Kenya

Job Title: Customer Service Representative

Educational Qualifications

• Educated to degree level or equivalent.

Work Experience

• 5 years of relevant experience ideally from a shipping, logistics background.


• Experience in Relocation and Household goods operations a plus.

Basic Skill Set

• Proficient in MS Office (Word, Excel, Outlook, Power Point).


• Positive attitude and the ability to interact well with all levels in a diverse organization and with customers.


• Must be able to operate independently and well under pressure.


• Ability to plan, organize, prioritize and perform multiple tasks in an orderly, efficient manner.


• Excellent communication skills and fluent in written and spoken English.


• Have excellent email writing skills, clear and concise but courteous expression.

Job Duties / Responsibilities

• Will be fully responsible for operations follow up and customer service for some of XLA accounts.


• Do and review quoting for the accounts, make sure to negotiate the best rates from vendors.


• Running freight coordination operations in general Cargo and Household goods.


• Organizing deliveries and pickups, clearing operations along with clearing agent, making sure of fast invoicing and customer satisfaction.


• Organizing booking with the shipping lines and airlines for all outbound shipments, based on received rates.


• Organizing regular meetings with the clients to get feedback and understand ways to improve the service.


• Responsible for managing front of the house operations– taking client phone calls and walk-ins, reporting to clients on status of their shipments, and fielding communications with vendors, prospective vendors, the Kenyan Government…


• Provide feedback to management on improvement of the operations.


• Any other work tasks requested by the supervisor or XLA Management.

Qualified candidates to share their cvs by 10th Nov 2015. 

Cvs to be sent to cvs@careerdirections.co.ke