Operations Manager Job in Kenya

Vacancy: Operations Manager
 

Position Summary: The Operations Manager will manage extensive, complex projects simultaneously in addition to leading the Operations and Quality Assurance sections.

Main Responsibilities

• Work collaboratively with cross-functional teams to develop comprehensive project plans and obtain required commitment. Project plans include: scope, roles/responsibilities, tasks/schedule, resources assignments, cost, quality assurance, communications, integration requirements, testing, and risk and issue management.


• Ensure all stakeholders and their needs are identified and managed.


• Effectively manage project work within the approved scope.


• Lead development of work breakdown structures and create detailed project schedules.  Understand the dependencies and inter-relationships of the tasks and deliverables.


• Communicate project plans and routine updates on project status and issues/risks to the project team, stakeholders and management.


• Schedule and lead project meetings, including preparation of meeting agendas and meeting minutes.  Track and follow-up on action items to closure.


• Handle project administration regarding the project library, deliverables tracking, issue/risk inventories, meeting scheduling and coordination, accomplishments reporting, etc.


• Manage Operations in line with client KPIs.

Minimum Requirements

• Minimum Bachelor’s Degree, Project Management Certification preferred


• Minimum 5 years experience in project management with experience using a structured methodology


• Experience with analyzing and documenting business requirements and interfacing with application developers


• Good understanding of systems development lifecycle


• Experience in managing global projects in a matrix organizational structure


• Leadership and adaptability when facing unique challenges encountered on projects


• Proven ability to work independently and in a multi-tasking environment


• Strong analytical and problem solving skills. Must have good follow-up with strong attention to detail


• Strong written and verbal communication skills


• Strong meeting organization and facilitation skills


• Team player with good conflict resolution and influencing skills


• Track record of managing work to achieve milestones on time and within budget in a fast-paced environment


• Proficient in using Microsoft Office products (Word, Excel, PowerPoint, Project, Visio; Access is a plus)


• Experience with Call center processes or systems

Qualified and interested candidates to send their applications to kenyaoperations@gmail.com  by 30th November 2015 clearly indicating the position on the subject line.