Customer Care Officer Vacancy in Kenya

Aug 30, 2016

Job Title: Customer Care Officer

Reports To: Admin Manager

Main Purpose of the Job (Job Summary): A customer care officer is the primary point of contact between a business and its customers. 

If
customers want to place an order, find information, get advice, return a
purchase or make a complaint, they will invariably talk to a customer
service officer.

Main Responsibilities

• Making sure every customer who comes through the door leaves happy,


• Provides help and advice whenever they can.


• Answering queries and offering information,


• Involves a lot of interaction with the general public (as well as with colleagues) .


• Keep up-to-date with all the latest products and promotions so you can explain it to customers who may be interested.

Job Requirement

• At least Diploma holder in Customer Service/ business Admin/ business management or related course.


• Customer service experience


• Proficiency in computer skills


• At least 2 years’ relevant working experience


• High degree of integrity, a team player with effective communication skills


• Knowledge of customer service principles


• Ability to interact at all levels.


• Ability to handle pressure.


• Confidence and self-assurance.


• Excellent planning and organizational skills.

If
qualified send CV only quoting the job title on the subject (CUSTOMER
SERVICE OFFICER) to  jobscglltd@gmail.com stating the expected salary. 

Only the shortlisted candidates will be contacted.