Mhasibu Housing Customer Care Officer Job in Kenya

Aug 31, 2016

Mhasibu Housing Co Limited
 

Vacancy: Customer Care Officer
 

Overall purpose of the job: Effectively and efficiently serve customers by providing relevant information and proactively seeking to resolve service problems.
 

Duties and responsibilities

• To be the first contact for clients , direct them appropriately and in so doing, seek to understand the issues raised and identify the basis of solutions to such issues;


• Provide initial response to clients’ queries in a timely and professional manner;


• To undertake direct and professional promotion of the Company’s products and services;


• To accept payments made by clients, issue corresponding receipts to such payments, update and file the applicable records accordingly in the system;


• To issue cheques and other authorised company information to clients and update the cheque register.


• To undertake all front office duties and remain alert at all times to general office security.

Minimum academic and professional qualifications required

• Degree in public relations/Customer care / Marketing /sales


• Higher diploma in PR I marketing will be an added advantage.


• Must have a strong command of written and spoken English language and a good working knowledge of Kiswahili language.


• Minimum years of experience


• 2 years relevant experience

Skills and competencies required

• Good oral and written communication skills


• Strong planning and organisational skills


• Ability to interact and foster good relations with stakeholders


• Ability to work under pressure


• Proficiency in MS office suite of packages

Application letters and curriculum vitae to be addressed to the Operations Manager and sent to mhasibuhousingvacancy@gmail.com by 16 September 2016.