Customer Service Analyst Job in Kenya

Aug 21, 2017

Job Vacancy: Customer Service Analyst
 

Job Purpose:  In Charge of Customer Financial Analysis & Reporting as well as developing and implementing effective business reports to deliver improved decision making and competitive edge thereby maximizing organizational financial performance and ensuring customer delight.
 

Key Accountabilities 

Payments processing- Vendor payments as per SLA

•  Monitor Service and Billing & Collections opex


• Raise REFs, track and monitor CSD POs processing.


• Ensure timely and accurate payments to CSD Vendors.

Segmentation Analysis.

• Monthly reporting of Segmentation Grid for system base.


• Analysis and reporting of Premier Upgrades and Downgrades on a monthly basis.


• Ensure adherence to segmentation policy by conducting frequent audits .

CSD Projects Management.- Monitor and Report on CS Project status.

• Monitoring of special projects as per project plan & KPIs


• Monthly Reporting on Projects Status


• Preparation of Monthly Business Reviews.


• Premier Events

Skills & Knowledge
 

Educational Qualifications  & Functional / Technical Skills

• A graduate of Administration, Bsc Science or Accounting from a reputable University.


• Excellent Accounting and Budgeting knowledge.


• Business Analyst certification an added advantage.

Relevant Experience (Type of experience and minimum number of years)

• 2 years Analytics role preferably within the Telecoms industry.


• 360 degrees Business Knowledge and understanding.

Other requirements (Behavioural etc.)

• Strong analytical skills and problem solving skills.


• Excellent planning skills.


• High personal standards and goal oriented.


• Excellent interpersonal skills.


• Excellent and effective communications skills, both orally and in writing.


• Excellent presentation skills.


• Business awareness.


• Attention to Detail.

How to apply

Applications quoting the position title with detailed CV, with contact details of 3 referees including their email addresses (1 of which should be your immediate supervisor, 1 former supervisor and 1 any other but not a relative) should be submitted to: sheerlogictalentsourcing5@gmail.com  on or before 25th August, 2017.

Only shortlisted candidates will be contacted

NB: Please clearly indicate in the subject line as “Customer Service Analyst”