Restaurant Supervisor at Optiven Limited

Optiven Limited is a real estate company. We are founded to provide value added plots for sale and offer real estate solution to the African community. As market leaders in this industry, we sell clean land with valid title deeds. With an extensive working experience, we ensure that we deliver. Our Patners are experienced and the staff professional, we provide full customer focus to each client. We guarantee delivery for any requirements and enquiry.

JOB SUMMARY:

We are seeking a detail-oriented, reliable, experienced restaurant supervisor to join our growing team. In this position, you will play a key role in managing all aspects of our restaurant business. You will be expected to deliver a high-quality experience to our customers and motivate our staff to ensure excellent customer service.

DUTIES AND RESPONSIBILITIES:

• Oversee all front of the house restaurant operations


• Ensure customer satisfaction through promoting excellent service


• Respond to customer complaints tactfully and professionally


• Maintain quality control for all food served


• Analyze staff evaluations and feedback to improve the customer’s experience


• Project future needs for goods, kitchen supplies, and cleaning products; order accordingly


• Oversee health code compliance and sanitation standards


• Look for ways to cut waste and decrease operational costs


• Generate daily, weekly, and monthly reports


• Ensure that new employees are trained and provide ongoing training for all staff


• Supervise the team and act as the main liaison between customers and hotel staffs


• Assigning duties and coordinating operations to ensure customers are happy


• Perform any other duty as may be assigned from time to time

REQUIREMENTS AND QUALIFICATIONS:

• Diploma in Hospitality Management, Food and Beverage or other related field preferred


• A minimum of 5 years’ experience in hotel or hospitality industry as a supervisor.


• Front and back of house experience is a plus


• Strong working knowledge of food and beverage service


• The ability to manage in a diverse environment with focus on client and customer services


• Ability to communicate effectively with clients, senior management, and all staff


• Ability to respond effectively to changing demands


• Computer literate


• Strong supervisory and leadership skills


• Planning and reporting skills


• Decisive and critical thinker


• Honesty and high level of integrity

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