Security Firm Field Customer Service Representatives Job in Nairobi Kenya

Field Customer Service Representatives

Location: Nairobi

Our client, a Security firm with its Head Office in Nairobi, is looking for Customer Service Representatives.

We are looking for candidates with outstanding communication skills, both written and verbal, to provide product and service information as well solutions, to customers.

Roles and Responsibilities

Assist the Customer Care Center in compiling collaterals, preparation of Client Feedback List and Customer Care Plan.Prepare product or service reports by collecting and analyzing customer informationMaintain customer records by updating account informationContributing to team effort by accomplishing related results as requiredLog complaint into the system and ensure they are resolved in a timely and effective manner.Communicate timelines for resolving complaint to the client.Regular follow up with the relevant HOD’s to ensure complaints are closed in time.Visit clients for customer feedback as per the Customer Satisfaction Form.Collect Client details, interests and update information.Ensure all clients are visited as per the planned schedule.Visit all clients wanting to terminate services and aim to maintain a retention rate of 100%. Generate cross/up sell leads during Client visits.Ensure all contracts are signed as per company policy.Visit customers after incident for feedback.Take customer feedback on the Technical maintenance/service and installation. At least 3 years Experience in customer service in a busy environmentA passion for Customer Service with outstanding problem solving skills, documentation skills, quality focus, as well as information analysis skillsOutstanding work ethic (reliable, motivated, professional and ability to work under minimum supervision)Ability to handle and resolve customer complaints promptlyGood report writing skillsProduct and market knowledge skillsMust be aged below 30 yrsTo apply, send your CV ONLY to vacancies@flexi-personnel.com by Friday 9th March 2012, indicating the position applied for as well as the minimum salary expectation on the subject line.