Safaricom Limited / Vodafone Global Enterprise Sales Operations Manager Job Vacancy

Safaricom Limited is the leading mobile telecommunications company in Kenya. We are at the forefront of the industry and always seek to attract and retain talented, creative and innovative team players who are excited by the opportunity of pushing the frontiers of this evolving technology, growing our services, exciting our customers and contributing to our community. At Safaricom, we take pride in our talent and develop them to realize their maximum potential!
 Vodafone Global Enterprise

As part of the broader Enterprise Operating model, The Safaricom Enterprise Business in partnership with the Vodafone Global Enterprise are looking to set up a Sales and Services hub in Kenya serving the East African Region. 

East Africa has been identified due to its highly skilled and highly educated workforce with an operating environment conducive to international business. This partnership will not only position our Enterprise offering strategically to ensure growth and market dominance, but will also guarantee job creation. We are pleased to announce the following exciting vacancies in the Vodafone Global Enterprise. In keeping with our current business needs, we are looking for persons who meet the criteria indicated below:
Sales Operations Manager

Ref: EBUVGEA_SOM__JAN_2013

Reporting to the Integration Africa, the job holder will proactively manage the VGE Africa regional sales performance across all accounts to include forecast of wins, pipeline, resigns, losses, credits to drive deliverable, sustainable growth. The job holder will also support an end to end accountability to deliver accurate and timely input into VGE required forecasts, budgets and plans as required.

Key responsibilities will be;

Provide support in production of monthly reporting of regional sales performance;Support to maintain consistent formats in alignment with VGE requirements to facilitate timely submission of analysis within VGE;Develop, assist and support VGE Country Heads and Sales Teams for customer engagement, business practises and understanding of commercial awareness;Support, develop and implement consistent methodology for capturing, assessing and tracking revenue across the regional teams;Highlight trends and exposures and monitor the accounts to ensure they are up to date;Support programme to drive SFDC corrective action with GAM’s and or Commercial team as required;Support in devising methodology with Commercial Teams relating to Contract Database to ensure GAM’s are current;Increase the visibility of brand and positioning of VGE as the both the leading and preferred supplier of total communications within regions;Drive Net Promoter Score;Drive improvement in service process to remove roadblocks and bottlenecks;Act as central point for GAMs, coordinate and prepare responses and lead on required investigation e.g. assessing new product opportunity;Participate in the analysis of development projects as required.The ideal candidate should possess the following skills & competencies;Bachelor’s degree in Business related field ;5+ years’ Experience of working for a blue chip multi-national organisation;Knowledge in Excel & Visual Basic for Applications (VBA);Knowledge of mobile data application development and operations;Knowledge of operational and service fulfilment issues;Ability to lead in a high-growth, high-uncertainty environments;Team player, strong influence and relationship management;Excellent commercial acumen and the ability to engage and influence at all levels of management, internally & externally;Strong cultural awareness;Ability to create and develop more efficient processes;If you feel that you are up to the challenge and possess the necessary qualification and experience please send your resume and application letter indicating your experience and why you are the most suitable candidate for the role clearly quoting the job title to the address below. The deadline for application is Monday 18th January, 2013.

The Senior Manager – Talent Acquisition
Safaricom Ltd
Nairobi

Via E-mail to hr@safaricom.co.ke