Our client in the ICT industry is looking for a  qualified individual to fill the above competitive  position.
The Enterprise Account Manager’s (EAM) primary responsibility is to create and to develop strong ongoing business relationships with our enterprise account client’s senior managers, technical supervisors, engineers and technicians. The goal is to maintain the company's existing relationship with a client or group of clients, so that they will continue using the company for business. Account managers are responsible for working with clients to identify their needs and work out how the company can best meet those requirements, in order that the client does not decide to place business elsewhere. The EAM also tries to identify potential new clients and business opportunities and to persuade new customers to place business with the company.

Major Areas of Responsibility

Manage all aspects of Microsoft Enterprise Agreements including, logging calls, running clients through Agreement Details, and ensuring that the client is engaged based on T-36 Model.Plan and prioritise personal sales activities and customer/prospect contact towards achieving agreed business aims, including costs and sales - especially managing personal time and productivity. Plan and manage personal business portfolio/territory/business according to an agreed market development strategy. Manage product/service mix, pricing and margins according to agreed aims. Maintain and develop existing and new enterprise accounts/customers through appropriate propositions and ethical sales methods, and relevant internal liaison, to optimise quality of service, business growth, and customer and satisfaction. Use customer and prospect contact activities tools and systems, and update relevant information held in these systems. Update all relevant quotes and sales for Microsoft products and solutions on the PSX.Plan/carry out/support local marketing activities to agreed budgets and timescales, and integrate personal sales efforts with other organized marketing activities, e.g., product launches, promotions, advertising, exhibitions and telemarketing. Respond to and follow up sales enquiries using appropriate methods. Monitor and report on market and competitor activities and provide relevant reports and information. Record, analyze, report and administer according to systems and requirements. Communicate, liaise, and negotiate internally and externally using appropriate methods to facilitate the development of profitable business and sustainable relationships. Attend and present at external customer meetings and internal meetings with other company functions necessary to perform duties and aid business development. Attend training and to develop relevant knowledge, techniques and skills. Requires a Diploma/ degree in Business, Computer Science or related field.A minimum of 2 years of sales experience -Industry experience in providing solutions/product sales to Corporates is highly desired. Computer Solutions background required. Candidates must be results-driven with proven ability to sell and project a positive, professional attitude. High Energy individualStrong selling skillsStrong writing skillsStrong verbal communication skills Polished presentation skills Ability to communicate with senior level associates internally and externally in an articulate and professional manner.  Ability to practice discretion and understand appropriateness of communication and behavior.Judgment - Displays willingness to make decisions; exhibits sound and accurate judgment; supports and explains reasoning for decisions; includes appropriate people in decision-making process; makes timely decisions.Customer Service - Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.Quality Management - Looks for ways to improve and promote quality; demonstrates accuracy and thoroughness; applies feedback to improve performance; monitors own work to ensure quality.Business Acumen - Understands business implications of decisions; displays orientation to profitability; demonstrates knowledge of market and competition; aligns work with strategic goals.Cost Consciousness - Works within approved budget; Develops and implements cost saving measures; Contributes to profits and revenue; Conserves organizational resources.
Our client in the ICT industry is looking for a qualified individual to fill the above competitive position.
The main duty of the E-Team Coordinator is respond to client queries in the absence of the E-Team Lead and EAMs respond to RFQ, RFP and Tenders and coordinate the Calendars of the E-Team to ensure it matches the requirements of the T-36 Model. The E-Team Coordinator should assist the E-team Lead in the administration of the PSX.Manage all aspects of Microsoft Enterprise Agreements including, logging calls, running clients through Agreement Details, and ensuring other Members of the Enterprise Team engage with clients based on T-36 Model.Create and Nurture “high level” relationships with Clients that will result into getting and closing deals.Manage on Administrative Capacity Assigned Enterprise Team Clients on all Sectors and Vendors.Utilizing Resources (internal, Vendor and Other) to educate clients on their existing technologies and future technologies. With the assistance of the Sales Manager, prospect for and establish new account/client  relationshipsGet access to “all” technology use departments with client sites and as such find CRA solutions that can be beneficial to them and offer that to the client.Be Head of Communication/liaison in projects done by CRA-DSA. You have to make sure the Technical Team is doing things as promised.Create Interest for CRA solution Lines and set up meetings with Technical Solution Specialists (DSA) or Vendors to push the Solutions within client Sites.Understand Licensing, Solution Selling Options and more.Communicate with Clients using tips from Communication Plan.Respond to and do all necessary ground work towards winning Tenders/RFP/RFQsPlay roles assigned to him/her towards the successful execution of E-Team Mandate in CRA.Perform any other Duties assigned by E-Team Lead.Generate and provide customer quotes for complex or custom solutions in collaboration with Technical Solution Specialists, Vendors, E-Team Lead and/or any other resource.Help towards Establishing strategies that will result in increased sales on CRA Solutions (both existing and new clients)Conduct face-to-face calls to accounts as necessary.Analyze technology needs of the customer and pass on to the Enterprise Team for auctioning.Penetrate customer accounts at the Technical manager, Department Heads and Director levelsDevelop and present programs, solutions, and promotions related to the CRA product line.Provide guidance/training to other EAM team members in Licensing selling and supporting Solutions under your mandate.Engage other CRA Team Members with new knowledge to support the continuing development of the Company’s value proposition.Provide clients with guidance and support during and after a contract process.Respond to sensitive customer issues immediately and diligently. Facilitate appropriate arrangements with Technical Solution Specialists, E-Team Lead and Vendors by presenting customers’ situations, issues and challenges for the purposes of finding solutions.Good understanding of the sales cycle.Sales Accounts Manager-Microsoft Lead
Our client in the ICT industry is looking for a qualified individual to fill the above competitive  position.
The Sales Account Manager- Microsoft Lead’s primary responsibility is to create and to develop strong ongoing business relationships with our client’s senior managers, technical supervisors, engineers and technicians on Microsoft products and solutions. 

The Accounts Manger builds client relationship by acting as the interface between the technical and support teams and sales teams within a company.

The goal is to maintain the company's existing relationship with a client or group of clients, so that they will continue using the company for business.

The Account Manager also tries to identify potential new clients and business opportunities and to persuade new customers to place business with the company.

Responsibilities.

Plan and prioritise personal sales activities and customer/prospect contact towards achieving agreed business aims, including costs and sales - especially managing personal time and productivity. Plan and manage personal business portfolio/territory/business according to an agreed market development strategy. Manage Microsoft product/solution/service mix, pricing and margins according to agreed aims. Maintain and develop existing and new customers through appropriate propositions and ethical sales methods, and relevant internal liaison, to optimise quality of service, business growth, and customer and satisfaction. Use customer and prospect contact activities tools and systems, and update relevant information held in these systems. Plan/carry out/support local marketing activities to agreed budgets and timescales, and integrate personal sales efforts with other organized marketing activities, e.g. product launches, promotions, advertising, exhibitions and telemarketing. Respond to and follow up Microsoft products and solutions sales enquiries using appropriate methods. Monitor and report on market and competitor activities and provide relevant reports and information. Record, analyze, report and administer according to systems and requirements. Communicate, liaise, and negotiate internally and externally using appropriate methods to facilitate the development of profitable business and sustainable relationships. Attend and present at external customer meetings and internal meetings with other company functions necessary to perform duties and aid business development. Attend training and to develop relevant knowledge, techniques and skills. Mentor the team members reporting to the position.Diploma/Bachelors degree in one or more of the following disciplines commerce social sciences, sales and marketing, information technology or equivalent combination of education and experience.Must also have Microsoft Sales Specialist, volume licensing and other related certifications.At least four years related industry experience.  At least two years’ experience in sales of Microsoft Core Infrastructure, business productivity solutions, Microsoft licensing and Office 365 required. Experience providing solutions/product sales to corporate is essential. Honesty and unquestionable integrity in handling finances, results-driven with proven ability to sell and project a positive, professional attitude, high energy individual and demonstrated leadership skills and flexibility.Self-driven, results-oriented with a positive outlook, and a clear focus on high quality and business profit. A natural forward planner who critically assesses own performance. Mature, credible, and comfortable in dealing with senior big company executives. Reliable, tolerant, and determined. Empathic communicator, able to see things from the other person's point of view. Well-presented and businesslike. Sufficiently mobile and flexible to travel up to a few days a month within the region. Keen for new experience, responsibility and accountability. Able to get on with others and be a team-player.Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics.Customer Service - Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.Quality Management - Looks for ways to improve and promote quality; demonstrates accuracy and thoroughness; applies feedback to improve performance; monitors own work to ensure quality.Business Acumen - Understands business implications of decisions; displays orientation to profitability; Able to understand profit and loss calculations and basic business finance, eg., gross margin percentages and calculations, depreciation, capital and revenue expenditure, cash-flow, overheads, etc. Must be a very competent writer of business letters, quotations and proposals.Send applications to careers@kcr-hr.com

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Safaricom Limited is the leading mobile telecommunications company in Kenya. We are at the forefront of the industry and always seek to attract and retain talented, creative and innovative team players who are excited by the opportunity of pushing the frontiers of this evolving technology, growing our services, exciting our customers and contributing to our community. At Safaricom, we take pride in our talent and develop them to realize their maximum potential!
 Vodafone Global Enterprise

As part of the broader Enterprise Operating model, The Safaricom Enterprise Business in partnership with the Vodafone Global Enterprise are looking to set up a Sales and Services hub in Kenya serving the East African Region. 

East Africa has been identified due to its highly skilled and highly educated workforce with an operating environment conducive to international business. This partnership will not only position our Enterprise offering strategically to ensure growth and market dominance, but will also guarantee job creation. We are pleased to announce the following exciting vacancies in the Vodafone Global Enterprise.In keeping with our current business needs, we are looking for persons who meet the criteria indicated below:
 Reporting to the Regional Sales Manager, the job holder will manage the regional customer relationship for multiple nominated Vodafone Global Enterprise customer accounts across the African continent including Vodafone OpCo’s, affiliates, partners and other third parties. The job holder will also drive profitable global revenue contribution and increased market share from integrated products, services and mobile solution offerings.

Key responsibilities will be;

Responsible for the pan-Africa account management of specific nominated Vodafone Global Enterprise accounts and delivery of profitable, long term business of those accounts to Vodafone;Ensures delivery of all Pan-Africa financial targets including revenue and Total Contract Value (TCV), and gross margin;Ensure sales and Net Promoter Score (NPS) targets are achieved;Establishes appropriate relationships with customers in Vodafone and leverages those relationships to ensure maximum financial return from Vodafone customers in all countries across the African continent;Works with global and regional third parties to identify & qualify new opportunities’Work with relevant VGE Global Account Manager (GAM) to agree sales strategy and responsibilities within each account;Work together with VGE GAMs & NAMs to develop action plans to ensure account strategies are executed upon;Collaborates on the service relationship with Customers, OpCo’s and Partner Network customer base, agrees and ensure delivery of agreed service levels;Identifies cross sell and up sell opportunities for fixed and mobility services specific to customer industry;As part of Vodafone Global Enterprise team, responsible for representing customer view and insight for product decision mix and product and proposition mix roadmap for customers;Stays industry aware and Influences and collaborates on Global Marketing product development Strategy / IMP for nominated accounts specific propositions and pricing;Oversees new product, services and mobile solutions into account and works in partnership with Customer fulfilment and pre and post sales areas to ensure seamless introduction of new product services and solutions to accountsInputs to decisions on new propositions, product mix and services for customers.The ideal candidate should possess the following skills & competencies;Bachelor’s Degree in Engineering or Business related degree;5+ years’ Experience of working for a blue chip multi-national organisation;3+ years engaging with customers in multiple countries inside and outside the African continent;Extensive track record of global accounts/ enterprise solution selling within multi-national companies (in at least one of Must have P&L experience the following areas – communications service provider, technology, financial, pharmaceutical, professional services sectors);Experience of identifying customer requirements and developing creative and innovative customer-centric solutions with an international context;Experience in complex change management in a technological contextTeam player, strong influence and relationship management skills, customer centric;Strong communication and decision making skills – ability to balance conflicting interests;International/Regional business appreciation and expertise– lived and worked in region countries for large amount of time;Strong interpersonal skills with proven track record of results working in a multi-cultural environment across multiple time zones;If you feel that you are up to the challenge and possess the necessary qualification and experience please send your resume and application letter indicating your experience and why you are the most suitable candidate for the role clearly quoting the job title to the address below. The deadline for application is Friday the 18th January, 2013.

The Senior Manager – Talent Acquisition
Safaricom Ltd
Nairobi

Via E-mail to hr@safaricom.co.ke

Safaricom Limited is the leading mobile telecommunications company in Kenya. We are at the forefront of the industry and always seek to attract and retain talented, creative and innovative team players who are excited by the opportunity of pushing the frontiers of this evolving technology, growing our services, exciting our customers and contributing to our community. At Safaricom, we take pride in our talent and develop them to realize their maximum potential!
Vodafone Global Enterprise

As part of the broader Enterprise Operating model, The Safaricom Enterprise Business in partnership with the Vodafone Global Enterprise are looking to set up a Sales and Services hub in Kenya serving the East African Region. 

East Africa has been identified due to its highly skilled and highly educated workforce with an operating environment conducive to international business. This partnership will not only position our Enterprise offering strategically to ensure growth and market dominance, but will also guarantee job creation. We are pleased to announce the following exciting vacancies in the Vodafone Global Enterprise. In keeping with our current business needs, we are looking for persons who meet the criteria indicated below:
 Reporting to the Head of Solution Sales, the job holder will consult and work with sales functions, solutions architects, product owners and Vodafone Global Enterprise customers to identify, define, validate and design tailored solutions and emerging solutions (solutions that are pre-BAU in nature). The job holder will also support the Global Account Team in the end-to-end technical engagement, proposal process, and will determine the assigned solution scope and design activities.

Key responsibilities will be;

Engaging at senior management and with global blue-chip companies to identify and drive new multi-country opportunities through thought-leadership;Responsible from assignment of opportunity through to handover to Delivery Unit covering the complete scope of VGE customer offerings, compiling business case and inputting to cost calculations for solution elements;Focus on delivering successful tailored and emerging multi-country solution proposals in an account and responsible for the end-to-end solution design;Engaging with Global Account Managers to extend the pan-Africa scope of their accounts;Develop and maintain cost models and business cases for tailored and emerging solution proposals and ensures fit with the global P&L;Run customer workshops in several African countries to gather detailed functional requirements and specifications and their communicate these with the internal teams;Deliver customer presentations at multiple geographic and regional locations ensuring effective positioning and communication of Vodafone’s global strategy, credentials and capabilities;Work with customer experts to ensure design is constructed in line with the customers’ standards, policies and requirements across footprint.Coordinate all internal and external global solution suppliers; advisor for all service work-streamsCoordinate technical solution on a global basis and utilise resource from Subject Matter Experts, Product Managers, OpCos and Vendors as required;Deal effectively with a rapidly changing and ambiguous environment, lead change and capability enhancement;The ideal candidate should possess the following skills & competencies;Bachelor’s Degree in Engineering or Business related programme;5 years+ working within a multi-national blue-chip company;5 years+ technical sales experience;In-depth knowledge of: Mobile and fixed data communication technologies (including MPLS, IP VPN technologies GSM, GRPS, 3G)Voice communication technologies (including IPT, NGN, IN, Voicemail, GSM etc.)Unified Communication solutions & Fixed Mobile Convergence knowledge;Experience in a telecoms business environment;Base skills in consultative selling and influencing; unlocking the opportunity based on customers’ business requirements;Financial Acumen (e.g. ROI model generation, understanding of CAPEX/OPEX trade-offs).Team player, strong influence and relationship management;A self-starter with a determination to succeed balanced with appropriate tact and diplomacy.Strong communication and presentation skills.Decision making skills – ability to balance conflicting interests.If you feel that you are up to the challenge and possess the necessary qualification and experience please send your resume and application letter indicating your experience and why you are the most suitable candidate for the role clearly quoting the job title to the address below. The deadline for application is Friday 18th January, 2013.

The Senior Manager – Talent Acquisition
Safaricom Ltd
Nairobi

Via E-mail to hr@safaricom.co.ke

Safaricom Limited is the leading mobile telecommunications company in Kenya. We are at the forefront of the industry and always seek to attract and retain talented, creative and innovative team players who are excited by the opportunity of pushing the frontiers of this evolving technology, growing our services, exciting our customers and contributing to our community. At Safaricom, we take pride in our talent and develop them to realize their maximum potential!
 Vodafone Global Enterprise

As part of the broader Enterprise Operating model, The Safaricom Enterprise Business in partnership with the Vodafone Global Enterprise are looking to set up a Sales and Services hub in Kenya serving the East African Region. 

East Africa has been identified due to its highly skilled and highly educated workforce with an operating environment conducive to international business. This partnership will not only position our Enterprise offering strategically to ensure growth and market dominance, but will also guarantee job creation. We are pleased to announce the following exciting vacancies in the Vodafone Global Enterprise. In keeping with our current business needs, we are looking for persons who meet the criteria indicated below:
Sales Operations Manager

Ref: EBUVGEA_SOM__JAN_2013

Reporting to the Integration Africa, the job holder will proactively manage the VGE Africa regional sales performance across all accounts to include forecast of wins, pipeline, resigns, losses, credits to drive deliverable, sustainable growth. The job holder will also support an end to end accountability to deliver accurate and timely input into VGE required forecasts, budgets and plans as required.

Key responsibilities will be;

Provide support in production of monthly reporting of regional sales performance;Support to maintain consistent formats in alignment with VGE requirements to facilitate timely submission of analysis within VGE;Develop, assist and support VGE Country Heads and Sales Teams for customer engagement, business practises and understanding of commercial awareness;Support, develop and implement consistent methodology for capturing, assessing and tracking revenue across the regional teams;Highlight trends and exposures and monitor the accounts to ensure they are up to date;Support programme to drive SFDC corrective action with GAM’s and or Commercial team as required;Support in devising methodology with Commercial Teams relating to Contract Database to ensure GAM’s are current;Increase the visibility of brand and positioning of VGE as the both the leading and preferred supplier of total communications within regions;Drive Net Promoter Score;Drive improvement in service process to remove roadblocks and bottlenecks;Act as central point for GAMs, coordinate and prepare responses and lead on required investigation e.g. assessing new product opportunity;Participate in the analysis of development projects as required.The ideal candidate should possess the following skills & competencies;Bachelor’s degree in Business related field ;5+ years’ Experience of working for a blue chip multi-national organisation;Knowledge in Excel & Visual Basic for Applications (VBA);Knowledge of mobile data application development and operations;Knowledge of operational and service fulfilment issues;Ability to lead in a high-growth, high-uncertainty environments;Team player, strong influence and relationship management;Excellent commercial acumen and the ability to engage and influence at all levels of management, internally & externally;Strong cultural awareness;Ability to create and develop more efficient processes;If you feel that you are up to the challenge and possess the necessary qualification and experience please send your resume and application letter indicating your experience and why you are the most suitable candidate for the role clearly quoting the job title to the address below. The deadline for application is Monday 18th January, 2013.

The Senior Manager – Talent Acquisition
Safaricom Ltd
Nairobi

Via E-mail to hr@safaricom.co.ke

Safaricom Limited is the leading mobile telecommunications company in Kenya. We are at the forefront of the industry and always seek to attract and retain talented, creative and innovative team players who are excited by the opportunity of pushing the frontiers of this evolving technology, growing our services, exciting our customers and contributing to our community. At Safaricom, we take pride in our talent and develop them to realize their maximum potential!
Vodafone Global Enterprise

As part of the broader Enterprise Operating model, The Safaricom Enterprise Business in partnership with the Vodafone Global Enterprise are looking to set up a Sales and Services hub in Kenya serving the East African Region. 

East Africa has been identified due to its highly skilled and highly educated workforce with an operating environment conducive to international business. This partnership will not only position our Enterprise offering strategically to ensure growth and market dominance, but will also guarantee job creation. We are pleased to announce the following exciting vacancies in the Vodafone Global Enterprise. In keeping with our current business needs, we are looking for persons who meet the criteria indicated below:
Regional Service Manager

Ref: EBUVGEA_RSM_JAN_2013

Reporting to the Service Operations Manager, the job holder will manage the end to end customer service relationship for Vodafone Global Enterprise customers across Vodafone operating companies, affiliates and partners in all geographies. The job holder will also have an end-to-end accountability for aligned service to agreed terms and conditions, and will work with local personnel to meet all service metrics.

Key responsibilities will be;

Directs strategic service aspects of account planning and leadership of one of VGE accounts;Ensures service aspects of account plans signed off and agreed by Vodafone and customer;Formulates service strategies for nominated VGE accounts in conjunction with the Global Account Manager;Identifies opportunities through the service relationship and refers service leads which may come from meetings, clients, other sales force, vendors and others to the GAM;Identifies, agrees and implements where appropriate opportunities to differentiate Vodafone’s service offering for Vodafone Global enterprise customers;Secure, manage and deepen the Vodafone customer relationship with the long term focus of expanding the overall footprint/ penetration and introduction of innovative products and services;Provides input into the integrated and partnered sales, customer fulfilment and pre and post sales strategy for accounts which drive through all areas of the customers’ business with Vodafone;Accountable for the delivery of all service metrics, in conjunction with local OpCo’s service fulfilment personnel, and the Global Account Manager;Accountable for all internal VGE KPIs, as set by the VGE service management team;Decides quality levels, functionality and capability of services for specific customersDevelops outstanding customer behaviour for specific customers within Vodafone using customer insight data and feedback to improve services Ensure all service review data is reviewed and used to produce overall service improvements plans for each key account;Ensures Service level and billing/usage data is reported on to customer, usually in face-to-face meetings;As part of VGE team, responsible for representing their customer’s views, requirements and insight to the Solutions Management team;Provides input into the Global Account Manager and bid support processes on service issues related to the bid proposal.The ideal candidate should possess the following skills & competencies;Bachelor’s Degree in Engineering or Business related degree;International exposure in a service management role for 8+ years;Track record of global service delivery for global/international enterprise accounts;Deep knowledge of mobile data application development and operations;Deep focus on operational and service fulfilment issues;Ability to lead in a high-growth, high-uncertainty environments;Ability to manage an international and distributed virtual team, and form strong internal relationships;Team player, strong influence and relationship management skills, customer centric;Strong communication and decision making skills – ability to balance conflicting interests.If you feel that you are up to the challenge and possess the necessary qualification and experience please send your resume and application letter indicating your experience and why you are the most suitable candidate for the role clearly quoting the job title to the address below. The deadline for application is Friday 18th January, 2013.

The Senior Manager – Talent Acquisition
Safaricom Ltd
Nairobi

Via E-mail to hr@safaricom.co.ke