Enterprise Account Manager, Team Coordinator, and Sales Accounts Manager Jobs in Kenya

Our client in the ICT industry is looking for a  qualified individual to fill the above competitive  position.
The Enterprise Account Manager’s (EAM) primary responsibility is to create and to develop strong ongoing business relationships with our enterprise account client’s senior managers, technical supervisors, engineers and technicians. The goal is to maintain the company's existing relationship with a client or group of clients, so that they will continue using the company for business. Account managers are responsible for working with clients to identify their needs and work out how the company can best meet those requirements, in order that the client does not decide to place business elsewhere. The EAM also tries to identify potential new clients and business opportunities and to persuade new customers to place business with the company.

Major Areas of Responsibility

Manage all aspects of Microsoft Enterprise Agreements including, logging calls, running clients through Agreement Details, and ensuring that the client is engaged based on T-36 Model.Plan and prioritise personal sales activities and customer/prospect contact towards achieving agreed business aims, including costs and sales - especially managing personal time and productivity. Plan and manage personal business portfolio/territory/business according to an agreed market development strategy. Manage product/service mix, pricing and margins according to agreed aims. Maintain and develop existing and new enterprise accounts/customers through appropriate propositions and ethical sales methods, and relevant internal liaison, to optimise quality of service, business growth, and customer and satisfaction. Use customer and prospect contact activities tools and systems, and update relevant information held in these systems. Update all relevant quotes and sales for Microsoft products and solutions on the PSX.Plan/carry out/support local marketing activities to agreed budgets and timescales, and integrate personal sales efforts with other organized marketing activities, e.g., product launches, promotions, advertising, exhibitions and telemarketing. Respond to and follow up sales enquiries using appropriate methods. Monitor and report on market and competitor activities and provide relevant reports and information. Record, analyze, report and administer according to systems and requirements. Communicate, liaise, and negotiate internally and externally using appropriate methods to facilitate the development of profitable business and sustainable relationships. Attend and present at external customer meetings and internal meetings with other company functions necessary to perform duties and aid business development. Attend training and to develop relevant knowledge, techniques and skills. Requires a Diploma/ degree in Business, Computer Science or related field.A minimum of 2 years of sales experience -Industry experience in providing solutions/product sales to Corporates is highly desired. Computer Solutions background required. Candidates must be results-driven with proven ability to sell and project a positive, professional attitude. High Energy individualStrong selling skillsStrong writing skillsStrong verbal communication skills Polished presentation skills Ability to communicate with senior level associates internally and externally in an articulate and professional manner.  Ability to practice discretion and understand appropriateness of communication and behavior.Judgment - Displays willingness to make decisions; exhibits sound and accurate judgment; supports and explains reasoning for decisions; includes appropriate people in decision-making process; makes timely decisions.Customer Service - Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.Quality Management - Looks for ways to improve and promote quality; demonstrates accuracy and thoroughness; applies feedback to improve performance; monitors own work to ensure quality.Business Acumen - Understands business implications of decisions; displays orientation to profitability; demonstrates knowledge of market and competition; aligns work with strategic goals.Cost Consciousness - Works within approved budget; Develops and implements cost saving measures; Contributes to profits and revenue; Conserves organizational resources.
Our client in the ICT industry is looking for a qualified individual to fill the above competitive position.
The main duty of the E-Team Coordinator is respond to client queries in the absence of the E-Team Lead and EAMs respond to RFQ, RFP and Tenders and coordinate the Calendars of the E-Team to ensure it matches the requirements of the T-36 Model. The E-Team Coordinator should assist the E-team Lead in the administration of the PSX.Manage all aspects of Microsoft Enterprise Agreements including, logging calls, running clients through Agreement Details, and ensuring other Members of the Enterprise Team engage with clients based on T-36 Model.Create and Nurture “high level” relationships with Clients that will result into getting and closing deals.Manage on Administrative Capacity Assigned Enterprise Team Clients on all Sectors and Vendors.Utilizing Resources (internal, Vendor and Other) to educate clients on their existing technologies and future technologies. With the assistance of the Sales Manager, prospect for and establish new account/client  relationshipsGet access to “all” technology use departments with client sites and as such find CRA solutions that can be beneficial to them and offer that to the client.Be Head of Communication/liaison in projects done by CRA-DSA. You have to make sure the Technical Team is doing things as promised.Create Interest for CRA solution Lines and set up meetings with Technical Solution Specialists (DSA) or Vendors to push the Solutions within client Sites.Understand Licensing, Solution Selling Options and more.Communicate with Clients using tips from Communication Plan.Respond to and do all necessary ground work towards winning Tenders/RFP/RFQsPlay roles assigned to him/her towards the successful execution of E-Team Mandate in CRA.Perform any other Duties assigned by E-Team Lead.Generate and provide customer quotes for complex or custom solutions in collaboration with Technical Solution Specialists, Vendors, E-Team Lead and/or any other resource.Help towards Establishing strategies that will result in increased sales on CRA Solutions (both existing and new clients)Conduct face-to-face calls to accounts as necessary.Analyze technology needs of the customer and pass on to the Enterprise Team for auctioning.Penetrate customer accounts at the Technical manager, Department Heads and Director levelsDevelop and present programs, solutions, and promotions related to the CRA product line.Provide guidance/training to other EAM team members in Licensing selling and supporting Solutions under your mandate.Engage other CRA Team Members with new knowledge to support the continuing development of the Company’s value proposition.Provide clients with guidance and support during and after a contract process.Respond to sensitive customer issues immediately and diligently. Facilitate appropriate arrangements with Technical Solution Specialists, E-Team Lead and Vendors by presenting customers’ situations, issues and challenges for the purposes of finding solutions.Good understanding of the sales cycle.Sales Accounts Manager-Microsoft Lead
Our client in the ICT industry is looking for a qualified individual to fill the above competitive  position.
The Sales Account Manager- Microsoft Lead’s primary responsibility is to create and to develop strong ongoing business relationships with our client’s senior managers, technical supervisors, engineers and technicians on Microsoft products and solutions. 

The Accounts Manger builds client relationship by acting as the interface between the technical and support teams and sales teams within a company.

The goal is to maintain the company's existing relationship with a client or group of clients, so that they will continue using the company for business.

The Account Manager also tries to identify potential new clients and business opportunities and to persuade new customers to place business with the company.

Responsibilities.

Plan and prioritise personal sales activities and customer/prospect contact towards achieving agreed business aims, including costs and sales - especially managing personal time and productivity. Plan and manage personal business portfolio/territory/business according to an agreed market development strategy. Manage Microsoft product/solution/service mix, pricing and margins according to agreed aims. Maintain and develop existing and new customers through appropriate propositions and ethical sales methods, and relevant internal liaison, to optimise quality of service, business growth, and customer and satisfaction. Use customer and prospect contact activities tools and systems, and update relevant information held in these systems. Plan/carry out/support local marketing activities to agreed budgets and timescales, and integrate personal sales efforts with other organized marketing activities, e.g. product launches, promotions, advertising, exhibitions and telemarketing. Respond to and follow up Microsoft products and solutions sales enquiries using appropriate methods. Monitor and report on market and competitor activities and provide relevant reports and information. Record, analyze, report and administer according to systems and requirements. Communicate, liaise, and negotiate internally and externally using appropriate methods to facilitate the development of profitable business and sustainable relationships. Attend and present at external customer meetings and internal meetings with other company functions necessary to perform duties and aid business development. Attend training and to develop relevant knowledge, techniques and skills. Mentor the team members reporting to the position.Diploma/Bachelors degree in one or more of the following disciplines commerce social sciences, sales and marketing, information technology or equivalent combination of education and experience.Must also have Microsoft Sales Specialist, volume licensing and other related certifications.At least four years related industry experience.  At least two years’ experience in sales of Microsoft Core Infrastructure, business productivity solutions, Microsoft licensing and Office 365 required. Experience providing solutions/product sales to corporate is essential. Honesty and unquestionable integrity in handling finances, results-driven with proven ability to sell and project a positive, professional attitude, high energy individual and demonstrated leadership skills and flexibility.Self-driven, results-oriented with a positive outlook, and a clear focus on high quality and business profit. A natural forward planner who critically assesses own performance. Mature, credible, and comfortable in dealing with senior big company executives. Reliable, tolerant, and determined. Empathic communicator, able to see things from the other person's point of view. Well-presented and businesslike. Sufficiently mobile and flexible to travel up to a few days a month within the region. Keen for new experience, responsibility and accountability. Able to get on with others and be a team-player.Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics.Customer Service - Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.Quality Management - Looks for ways to improve and promote quality; demonstrates accuracy and thoroughness; applies feedback to improve performance; monitors own work to ensure quality.Business Acumen - Understands business implications of decisions; displays orientation to profitability; Able to understand profit and loss calculations and basic business finance, eg., gross margin percentages and calculations, depreciation, capital and revenue expenditure, cash-flow, overheads, etc. Must be a very competent writer of business letters, quotations and proposals.Send applications to careers@kcr-hr.com

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