Call Center Agents Jobs in Kenya

Our client, an on-demand
Courier Service that delivers products ordered through their mobile app seeks
to recruit Call Center Agents, who will be a key point of contact between the
company and their customers.

The main task is to coordinate
live rider operations and ensure daily performance against a range of KPIs.

Location: Preferred candidates should be residing along Waiyaki Way.

PRIMARY RESPONSIBILITIES:

• Monitor, anticipate and manage the live operation to ensure a
  great user experience.


• Manage real-time fleet capacity.


• Lead the communication with the fleet for ongoing orders.


• Give structured and action able daily feedback to the ops
  managers.


• Ensure a smooth operation by coordinating communication with
  Live Ops support, clients, couriers, and other operational departments.


• Ensure that quality assurance checks are completed and maintained.


• Assist clients with product selection and pricing to improve
  transportation routes.


• Monitor deliveries, ensuring customer satisfaction and
  maintaining accurate logs of all transportation and goods.

SKILLS:

• You are aligned with our company values and enact them both
  in your personal and professional life


• Effective English written and communication skills


• Computer proficiency in MS Office, G-docs and call center
  equipment/software programs


• Organized and logical, willing to adapt quickly to changing
  policies and procedures.


• Must be able to work as part of a team in a fast-paced and
  pressured environment,


• Communicating effectively with both colleagues and clients
  and following verbal and written instructions.


• Must be able to efficiently solve problems relating to
  dispatch of orders locally.

QUALIFICATIONS:

• Degree/diploma level in a Business or Social Sciences related
  field, or having equivalent work experience (1 year).


• Previous call center experience is required or at least 1year
  experience in a similar role.


• Proficiency in English (Excellent verbal and written
  communication skills)


• Computer Literacy: Knowledge and Confidence in MS office


• At least 1-2 years’ experience of sales or marketing in a B2B
  environment


• Sales and marketing best practice / knowledge of current
  tools (i.e. CRM tools)


• Swahili or any other local language is an advantage

The position ideally seeks
individuals residing along WAIYAKI WAY due to the nature of work.

TO APPLY:

Applicants who meet the
requirements stated above should send their applications and detailed CVs with
a day – time Telephone number to the email address:
jobs1@hcsaffiliatesgroup.com.

Indicating Call Center Agent on
the Subject line- with your location.

Candidates MUST indicate their
Current and Expected salaries.