Merchant Support Executive Job in Kenya - Equity Bank

Merchant Support Executive

Description

• Participate in Consumer education, Merchant Forums, PR events
  aimed at increasing merchant and customer education, conferences and Expos.


• On site visits to High Value Merchant for training support


• Co-ordinate Marketing activity including poster, dangler,
  sticker distribution to newly acquired merchant accounts and other above
  the line or below the line activity; and including working with
   internal and external teams to execute marketing objectives.
  
  
  


• Support the Finserve Operations team on customer support
  issues like reversals and resending of transactions, managing downtimes
  and escalation to then Support function for customer issues beyond rights
  given.


• Activating Merchant Accounts through sale team and resolving
  enterprise customer issues with reference to this tool. Co-ordinate with
  compliance to ensure that applications have met minimum account set up
  requirements.


• Conduct training needs analysis based on merchant needs,
  changes in technology and market feedback.


• Preparation of Educational merchant & partners materials
  such as SMS broadcasts and bulletins


• Ensure weekly reports are submitted on time and work on any
  other reports as may be required as per the set timeline


• Ensure all training materials for products and services are
  delivered within the set deadline

Qualifications

• Bachelor’s degree


• 1 year of experience in administration


• 2 years of experience from financial and or
  telecommunications will be an advantage

How to Apply

CLICK HERE TO APPLY.