Computech limited a Kenyan based company which promotes technology for business, is one of East Africa’s strongest ICT business with over 23 years experience.

We are currently seeking to recruit aggressive IT professional to fill in the following position:

Customer Support Manager

Reporting to Technical Support & Technology Outsourcing Manager.

Key Responsibilities

Manage a team of 24 + on site ICT Service Desk Support EngineersManage help desk resources for optimal performance. This will consist of resource management for incoming inquiries, and scheduled projects.Support desktops, laptops, workstations and smart phones. Help desk also provides first level support for all business applications used within the organization.Develop and demonstrate an understanding of customer and business needs and resolve escalated issuesWork with management to develop a performance measurements framework and facilitate feedback system for team members on issues such as customer service, communication, and technical skills, in order to enhance the quality of support delivered.Planning and tracking multiple projects, resource planning and allocation, task delegation to accomplish project goals and objectives, ensuring timely resolution of issues, using escalation as necessary, creation of ongoing status and evaluation reports, and reporting on team member performance Working in a multi functional matrixed resource environment.Supervising a team and maintaining a high level of employee morale within the team.Person Specification

Education & Certifications: Graduate in Information Technology and Certifications in MCIP, CCNA, ITIL, and HP-ASP is desirable.

To succeed in the job, the Customer Services Manager must have:

7 years experience, 3 yrs in management with ICT systems and is highly desirableAbility to plan, organize, lead and control resources in a given team environment.Ability to rapidly adapt, gain technical competency and change directions as developments occur.Ability to analyze a problem, seeks alternative solutions, and recommend/ implement solutions while remaining in constant contact with the end user.Knowledge in high level technical HP hardware, CISCO, administrative, and advanced end user understanding of business application environments, preferably including Microsoft, Lotus Notes, Citrix.Knowledge of ITIL and ITIL methodologies, working within the ITIL framework in an operational support environment, including service desk, incident management, change control, and problem management Excellent management, leadership, organization, and communication skills.Strong analytical skills to identify and resolve workflow problems, technical interactions, and procedural conflictsGood experience in people management as well as a genuine interest in working with and helping customers.Good presentation, polite, tactful and friendly character, good understanding of numbers and planning, flexibility, decisiveness and a quick-thinker. Qualified candidates should send their detailed CV to careers@computechlimited.com stating the position on the subject line.

All applications should be received on or before Friday 18th November 2011.

Visit http://www.kenyan-jobs.com/ for many more jobs in Kenya

Computech Limited is a seasoned IT company that promotes Technology for business.

It is looking for a vibrant, aggressive and competent Customer Relationship professional to fill in the position of Customer Relationship Analyst.

Position: Customer Relationship Analyst

Deadline: August 19, 2011

Location: Nairobi

Reports to: Service Delivery Manager

Engagement: Full Time

The purpose of this role is to ensure effective communication and customer relationship between IS and its Customers (internal and external); this role works with the Service Delivery Manager to ensure Service Level Management ,Continual Service Improvement, identifies customer needs, conducts surveys and recommends solutions in order to enhance Customer Satisfaction.

Key Responsibilities:

Participate in the creation and maintenance of a comprehensive Catalogue for all IS Services provided by the IS department in order to be clear on the IS Services provided.Engage in the development of a robust Continuous Service Improvement Plan (CSIP) driven by analysis and review of service performance against SLAs and OLAs. Participate in the negotiation, define and regularly track agreed levels of IS Services with internal customer departments in order to support SLA’s with customers.Participate in the negotiation, define and regularly track agreed levels of IS Services with internal service providers (e.g. IS Comms & Networks, Systems Operations, IS Development, Outstation Support, Desktop & Imaging, Network & Domain Services, etc) in order to ensure coordinated effort in IS Service Delivery. Continuously create awareness and training, of and adherence to Service Level processes in IS Customers and in IS.Engage in monitoring of service delivery and performance from 3rd party IS Service suppliers ensuring contractual targets are achieved and expectations met.Acknowledge customer complaints, compliments or suggestions (opportunities to improve) to assure customer and indicate cause of action. Analyze opportunities to improve in order to classify and identify trends. Recommend and execute service recovery in order to retain customers and ensure loyalty and advocacy.Recommend and implement operational improvement to reduce causes of dissatisfaction and meet customer expectations.Degree in IT.2 years experience in customer service.Training on Customer Service.1 to 2 years experience in an ITSM environment - ITIL certification is an added advantage.Written and verbal communication skills.Experience in customer contact areas.Excellent inter-personal and human relations skillsGood negotiation skills.All applications should be received by 19th August 2011 quoting current salary and benefit package and expected salary and benefit package.

Please send your application to careers@computechlimited.com

Visit www.kenyan-jobs.com for many more jobs in Kenya

Computech , a leading IT solutions company, with over 23 years experience in the market and a major player in East Africa with a Pan African vision seeks high calibre professional to take up exciting career opportunities that exist within our ever expanding company.

Marketing Executive

Key Responsibilities:

Analyzing the market, including competitors and consumersExecuting marketing strategies and campaignsMonitoring and arranging the distribution of promotional materialsMonitoring and coordinating the production of promotional materialsOverseeing and implementing product distributionAttending and organizing sales promotional events and exhibitionsCoordinating with and reporting to managers to carry out campaignsActing as liaisons between the media, suppliers, and clientsCreate marketing plans geared toward end users for each key product within portfolio, in line with strategy and targets and within budget.Work with the business innovations department to develop new ideas for reaching end user markets using the latest in electronic technologies.Communicate to rest of marketing team about new innovations and how they can be used to leverage marketing efforts.Preparation & delivery of marketing plan within key objective.Events planning, organization and execution.Brand image of the business.Market research and competitor analysis.Maintains up to date with professional sector news.Supporting the development of the website.Focus on both business growth and client retention.Use email, adwords and other electronic marketing techniques to inform customers of new products and generate sales.Create and implement marketing communications for books from pre-publication to post-publication.Liaise with Events Coordinator to maximize visibility at conferences, including compiling a list of products and literature to display/demo, producing delegate inserts, etc.Where appropriate, attend key conferences to manage booth, do customer interviews and focus groups.Keep website up to date as necessary using the internal web administration tools.Where possible, cross market and raise the profile of the other products and services, including scientific consultancies and mycological services.Perform market research to assess viability of potential new products and to measure success of recent campaigns.Develop business strategies and achieve performance targets.Generate leads for products and services.Attend to customers’ queries and provide appropriate solutions.Develop strategies and deliver excellent sales and after-sales services to maximize sales, customer satisfaction and retention.Excellent verbal communicationExcellent written communicationAbility to think outside the box and be creativeEffective organizational skillsAbility to plan and formulate strategiesAbility to implement strategies by using or adapting tacticsAbility to adjust to and work with teamsIf you meet the above criteria, please send your application letter and detailed CV and certificates to

The HR Manager Computech Group
Email careers@computechlimited.com
The submission deadline is 16th May 2011 at 5pm.

Please quote kenyanjobs.blogspot.com as the source of the job advert

A great opportunity to work with one of the world’s largest telephone networks as an outsource engineer.

Application Support Engineer

Reporting to the infrastructure Systems Engineer, the Application Support Engineer will be responsible for:

1. Understanding of the OS & UNIX Command tools and application of system patches and change kernels under – Awareness of clustering fundamentals Administration
2. Utilizing of remote access software available on customer networks to remotely control servers and understanding data movement utilities and file permissions
3. Adding of users to local systems using available administration tools File and File Systems Mount/ dismount file systems, System Processes, understanding of process tables and how to stop and start processes.
4. Understanding and acceptance of the requirement for physical and virtual security within the UNIX environment. Awareness of security classifications and policies Scripting- Understanding of the various types of scripts and the commands used
5. Writing and modifying basic shell scripts monitoring major processes as well as regular monitoring and reporting.
6. Understanding of Storage, Management of disk systems and utilizing array tools to allocate LUN’s on some arrays – Solid understanding of storage, including SAN
7. Security- Ability to install/configure security tools in the Unix environment
8. Scripting & use of complex commands AWK and SED9. As well as monitoring and reporting using the standard tools.

Knowledge, Skills and ABILITIES:

* Graduate or Diploma
* 2-5 Yrs Support in Technical Service /Customer care environment
* Good analytical skills.
* Good oral and written Communication skills.
* Experience in customer relationship management.
* Ability to work with minimum supervision.
* Project management skills
* ITIL fundamentals

If you meet the above criteria, please send your application letter, detailed CV and Certifications to careers@computechlimited.com by Wednesday April 27, 2011

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A great opportunity to work with one of the world’s largest telephone networks as an outsource engineer.

Application Support Engineer

Reporting to the infrastructure Systems Engineer, the Application Support Engineer will be responsible for:

Understanding of the OS & UNIX Command tools and application of system patches and change kernels under - Awareness of clustering fundamentals Administration Utilizing of remote access software available on customer networks to remotely control servers and understanding data movement utilities and file permissions Adding of users to local systems using available administration tools File and File Systems Mount/ dismount file systems, System Processes, understanding of process tables and how to stop and start processes. Understanding and acceptance of the requirement for physical and virtual security within the UNIX environment. Awareness of security classifications and policies Scripting- Understanding of the various types of scripts and the commands used Writing and modifying basic shell scripts monitoring major processes as well as regular monitoring and reporting.Understanding of Storage, Management of disk systems and utilizing array tools to allocate LUN's on some arrays - Solid understanding of storage, including SAN Security- Ability to install/configure security tools in the Unix environment Scripting & use of complex commands AWK and SED9. As well as monitoring and reporting using the standard tools.Knowledge, Skills and Abilities:
Graduate or Diploma2-5 Yrs Support in Technical Service /Customer care environmentGood analytical skills.Good oral and written Communication skills.Experience in customer relationship management.Ability to work with minimum supervision.Project management skillsITIL fundamentalsIf you meet the above criteria, please send your application letter, detailed CV and Certifications to careers@computechlimited.com by Wednesday April 27, 2011

Please quote kenyanjobs.blogspot.com as the source of the job advert

We are looking for dynamic, innovative, diligent and resilient personalities to join our world class team of engineers.

Systems Administrator (1)

Job Purpose

Ensure the domain and Microsoft exchange network are designed and configured for optimal performance

Key Accountabilities/Responsibilities

* Manage Domain and exchange services in compliance to SLAs.
* Develop, document and manage the implementation of domain policies for a standard, easy-to maintain and secure environment
* Project manage the analysis of the impact and the testing of OS and application upgrades and patches and implement automated deployment to improve efficiency and functionality
* Continuous design, implementation and administration of the domain and exchange network to ensure optimal performance.
* Develop an automated anti-virus updates policy and manage the implementation to ensure the desktop and network environment is secure and reliable
* Research, evaluate and manage the introduction and implementation of the domain, exchange and network products for cost effectiveness and forward planning
* Provide leadership and coordination to the domain administration teams
* Manage the Configuration and inventory update processes and capacity management of all domain and exchange services.
* Develop Exchange and Domain Services budget

Knowledge, Skills, Experience

* Graduate in IT or related field.
* MCSE.
* Five years relevant experience of which one year at supervisory level.
* Good knowledge and experience in Microsoft Active Domain and Exchange networks.
* Experience in ITIL or MOF Service Delivery Framework.
* Good analytical skills.
* Good oral and written Communication skills.
* Experience in customer relationship management.
* Ability to work with minimum supervision.
* Project management skills

Network Engineers (2)

Job Purpose

This position will be responsible for setting up, Installing and monitoring networks (LAN and WAN). The incumbent will perform a wide variety of evaluation, maintenance, installation, and training tasks to ensure the computer network performance meets company and user satisfaction.

Key Responsibilities

* Acting as the Situation Manager, to repair and reform unplanned events that adversely affect the network or computing environment.
* Network administrator supports, Manages, and ensures operating capability of both the LAN and WAN networks both wireless and wired are up for all hours of operation.
* Ensuring hardware, software, and network upgrades, installs, re-installs, changes and relocations are efficiently completed as required.
* Installing, configuring, and maintaining PCs, UNIX workstations, Novell networks, file servers, network cabling and Ethernet networks.
* Troubleshooting computing systems, networks, and applications to identify malfunctions and correct them as well as other operational difficulties.
* Investigating, recommending and installing enhancements and operating procedures that regulate network availability.
* Planning and implementing network security, including setting up firewalls, managing host security, applying cryptography to network applications, and regulating file permissions.

If you possess the above skills and competencies please send your Detailed CV and application letter to hr@computechlimited.com

Only shortlisted candidates will be contacted.

Applications should reach us no later than Friday 18/2/2011 at 5pm.

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