City Lodge Hotel Reservationist / Conferencing Coordinator Job at Two Rivers, Nairobi, Kenya

Aug 31, 2017

City Lodge Hotel

Position Vacant: Reservationist / Conferencing Coordinator
 

Closing Date for Application: 5th September 2017
 

Apply to: General Manager, City Lodge Hotel at Two Rivers

Scope of the role

• To undertake all Reservations, Boardrooms and Conference Rooms functions and administration as required.


• To make, confirm, re-confirm reservations, boardroom and conference room reservations on a daily basis, ensuring that all guests’ requirements are met timeously and in keeping with Company policies, standards and procedures


• A good relationship must be cultivated between all departments to ensure the effective flow of service and maximum occupancy.

Outline of Responsibilities:

• Ensure that all reservations made have a valid and sufficient method of payment (inclusive of all boardroom and conference room bookings).


• Ensure that Internal House Accounts / PM Accounts are managed on a daily basis.


• Together with the Management/Front Office team ensure that the budgeted occupancies are met and exceeded.


• As a unit ensure that the budgeted average room rate is achieved and improved on where possible.


• The required reports must be printed and processed per shift/per day.


• As required you may be required to assist the FOM/GM/Sales Executive with sales initiatives.


• Ensure that all arrivals are checked in with a valid and sufficient method of payment.


• As per operational requirements you will be required to fulfil the role of the receptionist.


• Ensure that all safety and security measures implemented are followed per shift/per day without exception.


• Ensure that all filing is done in accordance to audit and operational requirements.


• Ensure that No Shows are managed on a daily basis.


• All equipment must be utilised in line with the hardware operating manual and all maintenance matters must be promptly reported.


• Contribute to and support the "I"m Kind" programme.


• Reservations and Reception emails must be checked, processed and responded to on a daily basis per shift. 


• When taking a reservation enquiry for another area or for a date that the hotel is full and or on departure; always offer to make the booking a future booking at any of our hotels, ensure that you are constantly aware of how many rooms you have left to sell, on making a reservation at another hotel always offer to send a map and provide all relevant information.


• A HRV (Hospitality Rate Voucher) may be issued for reservations made for a walk in reservation when cross selling to one of our hotels.


• Ensure that every guest receives exceptional service at all times.


• Refer to the guest information file, use the intranet, internet, City Lodge Group brochure, internal memos, the newspaper inclusive of current/future specials, Group information etc.


• Ensure that reception desk sweets, welcome drinks, are set up and or maintained as instructed.


• Use all information provided and available to constantly ensure that your knowledge of our online reward programmes is up to date at all times.


• As and when required you may be required to assist with the training and development of self and all staff.


• Ensure that the City Lodge Leadership Drivers are lived.

OTHER DUTIES AND  RESPONSIBILITIES

• The post holder will undertake training and development as appropriate.

REPLACEMENT AND TEMPORARY MISSION

• May be assigned to perform reliever duties when colleagues are off duty.

Basic Conditions and Benefits of Employment: These are in line with normal company policies and practices, specific details will be communicated to an applicant should he/she qualify to be interviewed. 

Line of Reporting and Communication:

• Responsible To: The General Manager / Assistant General Manager


• Responsible For: Reservations Clerk


• In Communication With: All Hotel departments

Education, Training And Experience Requirements:

• Level of Communication Skills: Must have excellent communication skills. A Foreign language will be an added advantage


• Level of Formal/Professional/Education & Training. Minimum education: College Diploma  Front Office or a similar course.


• Level of Experience in the  Job Advertised: 3 years’ experience in a similar role is required.

Application Procedure: 
 

Please send a copy of your curriculum vitae, accompanied by a letter which sets out your interest in the post, and your suitability for it to: FAGM@clhg.com
 

Only shortlisted candidates will be contacted.

 

Round 2 and 3 Walk in Interviews for Business Process Associates at ADEC Kenya Services EPZ (40 Jobs)

Sep 7, 2017

Round 2 and 3 Walk in Interviews for Business Process Associates at ADEC Kenya Services EPZ Limited (40 Position Available)

Job Title: Business Process Associate

Available Vacancy: 40 Vacancies

Starting Salary: KES 18,250

Job Description: A Business Process Associates will be required to work on data related projects

 

The ideal candidate should have: –

• Excellent listening, verbal and written communication skills


• IT or Business related Bachelors / Diploma holder preferred


• Excellent Typing Speed of 30 – 50WPM


• Ability to work with detail and accuracy


• Enjoy working in a research and data analysis environment


• Good analytical and problem solving skills


• Flexible to accommodate shift job including night shifts and must be ready to relocate to Kitengela, Athi River or Mlolongo.


• Previous BPO/KPO in a data related project a plus

If you think you are the one we are looking for: We invite you to attend our walk-in interview for BPA position at our office ADEC Kenya Services EPZ Ltd.

Interviews will be conducted on Tuesday, September 12th 2017 and Thursday, September 14th   2017  from 9.00AM onwards. Please come dressed smartly for interview and carry copy of CV only.

For further clarification on direction:

Recruitment Contact Person: James  – 0734 555 688

ADEC Office directions: Athiriver EPZ Drive, off Namanga road; turn-off to left opposite Kitengela Police station.

(Pick a matatu that goes to Kitengela alight at the final stage/bus stop=> Board a Boda Boda to the main gate of the EPZ => Ask for directions to Incubator one once at the EPZ Main Gate)

Important Note:

• Candidates has to report at EPZ Gates by 08:00 AM.


• Candidates has to register at ADEC Kenya offices from 08:00 am to 09:00 am


• Candidates who appeared for interview on 06th September 2017 need not apply again.


• First 200 registration will be attended too on a particular day.

This is an Entry Level Position.