Technical Manager Career in Kenya

Technical Manager

Reports to: Operations Manager/Director

Direct reports: Technical Engineers, Help desk assistant

Role Objective/Summary

To Plan, organize, direct, control and evaluate the operations of the technical department.

To ensure installation and maintenance of computer hardware, software and networks, and ensure the identified technical problems are solved within the department, in other departments and for clients.

Duties and Responsibilities:

Key Duties

Maintain log / list of all required repairs and maintenance jobs.Ensure all jobs booked in are done to customer satisfaction to avoid repeat jobs.Input and maintain IP addresses.Advise staff of security breach and/or change in password or security status.Ensure proper and timely installation and administration of computer hardware, software and networks.Provide network accounts and passwords as requiredSend requests to the Accounts department about purchase of equipment or spare parts for repair and maintenance jobs.Train new staff and orient them into the department’s operations.Assign and review the work of the Technical engineers and help desk assistant.Manage the company’s local area network; direct the network, and its related computing environment, including hardware, systems software, applications software, and all other computer-related configurationsEnsure software is available to appropriate usersSupervise Installation and testing of new softwareEnsuring the anti-virus software is installed, properly configured, regularly updated and working properly on all PC and client stationsMaintaining servers and network hardwareSetting up hardware, diagnosing and troubleshooting hardware failuresChecking new computer equipment and installing as expectedEnsure timely repair and maintenance of computer peripheral equipment e.g. printers, scanners, projectors, fax machinesProviding technical support for hardware and software issues in the officeSetting up and maintaining backup system for file servers and in-office desktop computersEnsuring the network back up logs where appropriateEnsure routine network maintenance tasks are carried outSetting up, maintaining and removing user network accounts where necessaryAdvice customers on best practices in maintaining their machines in good working conditions.Any duties as assigned by the management.A bachelor degree in Information TechnologyA minimum of two years experience in a similar position dealing with corporate clientalStrong interpersonal skills, ability to work with diverse groupsMust be able to effectively handle stressful situationsWork with minimum supervisionAttention to detail and accuracyAnalytical skillsHigh levels of professionalism, enthusiasm and a ‘can do’ attitudeAbility to prioritize and work with a sense of urgencyIf qualified send CV only to jobs@staff-kenya.com indicating the title on the subject line. Do not attach certificates.

Corporate Staffing Services
Suite 3, 13th floor, Development House, Nairobi.
Email: jobs@staff-kenya.com

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