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A Helpdesk Engineer with both IT & customer service skills is required.
The said candidate is to perform 2 roles as a Help Desk Engineer (Junior Level) and Customer Support (Senior Level).
Requirements
- Excellent telephone skills and neutral accent
- Excellent written communication skills & high level of comprehension
- Must have an understanding of POP3/SMTP/FTP/HTTP Protocols
- Have an understanding of DNS & Domain name registration, internet and how it functions
- Have an understanding of WIFI connectivity with phones, tablets, PCs, MACs and other devices
- Must have knowledge of windows & applications commonly used on home computers
- Must have knowledge of Apple MAC computers and applications, mobile devices (phones & tablets) email & wifi setup
- Knowledge of VOIP & how it functions
- Ability to learn about new communication technologies as required
- Up-to-date technical knowledge, good analytical & problem solving skills
- Must keep good accurate records and have excellent time management skills
- Posses a degree in related field
If you possess the above skills send your Cv to hr@kencall.com or recruitment@kencall.com before 20th Feb 2015.
Important: Be sure to include the following reference subject line to your e-mail for consideration.
Ref: KCWORLD/Y15/FEB. APPLICATION FOR IT HELPDESK ENGINEER
Details of your current/expected salary should be provided in the body of application letter.
Only shortlisted candidates will be contacted.
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