Customer Support IT Jobs in Kenya

Customer Support Engineer IT Careers in Nairobi, Kenya
Position: Customer Support Engineer (IT)
Location: Nairobi
Nature of Job: Full time

Customer Support IT Job Duties

Resolving clients’ technical issues when necessary

Resolving escalated customer complaints on softwares and hardwares

Documenting, troubleshooting and problem resolution steps

Participation in providing training to customers as required

Experience in full implementation and maintenance of internet connections, Analog, ISDN, Cable & Broadband

Software, hardware & network components installation

Deal with customer service

Familiar with internet peripheral

Conversant with switchboard

Qualifications for IT Careers in Kenya

Knowledge of Windows, XP, Vista and general desktop support issues

Knowledge of DNS, TCP/IP and other networking concepts

Diploma in IT

Experience of at least 1 year in similar environment

If qualified send CV to info@royalagencies.co.ke

Only the shortlisted candidates will be contacted.

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