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Job Title: Customer Service & Call Center Agents
Industry: Renewable Energy (Solar)
Location: Nairobi
Salary: 35,000
Our client has an outstanding career opportunity for a Customer Service & Call Center Agent to join their company.
They are a leading internationally recognized Manufacturing Company of PV and water heating systems with presence all over Africa.
Duties & Responsibilities
- Attracts potential customers by answering product and service questions; suggesting information about other products and services.
- Opens customer accounts by recording account information.
- Maintains customer records by updating account information.
- Resolves product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
- Recommends potential products or services to management by collecting customer information and analyzing customer needs.
- Prepares product or service reports by collecting and analyzing customer information.
- Contributes to team effort by accomplishing related results as needed.
Qualification & Skills
- A university degree in marketing or any related field
- More than one year of Customer Service Experience.
- Presentable & Should be a fast thinker
- Quality Focus.
- Problem Solving.
- Market Knowledge.
- Documentation Skills.
- Listening skills.
- Telephone Skills.
- Resolving Conflict.
- Analyzing Information.
- Multi-tasking
If you are up to the challenge, posses the necessary qualification and experience, please send your CV only quoting the job title on the email subject (Customer Service & Call Center Agents) to vacancies@corporatestaffing.co.ke before Friday 19th June, 2015
Kindly indicate current/last salary on your CV
N.B: We do not charge any fee for receiving your CV or for interviewing
Only candidates short-listed for interview will be contacted.
The Recruiting Manager
Corporate staffing Services
Nabui House, 3rd floor, Westlands
(Next to Unga House)
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