Zeepo Supervisor Job in Kenya

Aug 17, 2017

Position: Supervisor
 

Department: Operations
 

Reports to: Operations Manager
 

General objectives

• Overall supervision of the service outlet and all the resources within it


• Delivery of the brand experience within the service outlet to ensure consistency of service across all customer touchpoints


• Achievement of defined business targets through direct sales and cross sales within the product offering


• Provision of information and guidance to adequately support customers within the service outlet

Duties & Responsibilities:
 

Cash Count

• Performing cash counts and balancing the Vault


• Support Staff by approving/overseeing transactions as needed, assisting with balancing issues and verifications of cash outages

Shop Maintenance and branding

• Maintain Customer Service standards and facilitate a welcoming and customer focused environment

Business growth

• Achievement of defined business targets through direct sales and cross sales within the product offering

Onsite equipment troubleshooting

• Ensure the outlets have functional equipment and no float issues


• Identification and mitigation of all types of risks relating to the outlet and the product and service offering

Stationery requisition

• Supervision and guidance of outlet resources to ensure timely and effective delivery of service

Branch policies and procedures enforcement

• Ensures adherence to policies and procedures concerning the Teller functions and branch outlet functions

Identify business gaps

• Responsible for helping bring in new customers and boosting the company profits.

Ensuring a positive customer experience

• Provision of information and guidance to adequately support customers within the service outlet

Staff Management

• Responsible for helping the tellers set both individual and team goals and for motivating them to reach and exceed them

Knowledge, Skill and Abilities Required

• Knowledge of all basic and specialized teller functions


• Knowledge of supervisory practices and principles


• Knowledge of office methods, procedures, and practices including the use of standard office and teller equipment


• Skill in performing typical financial transactions and teller functions accurately


• Ability to effectively communicate with Tellers, Customers, and Management

Qualification and Experience Requirements

• University Degree in any relevant field


• Proficiency in computer use including MS Office tools and banking systems


• Minimum 4 years’ experience in financial services or retail industry, two (2) of which must be in a supervisory role

How to Apply

If interested, kindly send your CV and application letter to recruit@zeepo.co.ke indicating the job position on the title.