City Lodge Hotel F&B Waitron Staff Job at Two Rivers, Nairobi, Kenya

Aug 31, 2017

City Lodge Hotel
 

Position Vacant: F&B Waitron Staff
 

Closing Date for Application: 5th September 2017
 

Apply to: General Manager City Lodge Hotel at Two Rivers

Aim of the role: To ensure that our guests are accorded an exceptional and remarkable service at all times.

Outline of Responsibilities:

• Ensure that all Food & Beverage dockets are generated and recorded.


• Ensure that Bar, Restaurants and Kitchen waste is kept to a minimum.


• Ensure that the following areas are set up prior to, during and after service; tables, service stations, Bar, Buffet, Room Service and Cook Out (where applicable) .


• Ensure that the Bar and Restaurant are cashed up and balanced at the end of each shift/service. Room Service should be charged to respective guest rooms.


• Ensure that required stock takes are conducted pre/post service.


• Ensure that all public areas are cleaned, prepared and or replenished to the agreed standard.


• Ensure that all equipment used is kept clean, used correctly and packed/stored correctly on a daily basis.


• All maintenance problems must be reported to the Supervisor/DM on duty, inclusive of; maintenance tasks, missing / damaged items.


• Ensure that all safety instructions are adhered to and that all safety concerns are reported.


• Contribute to and support the "I"m Kind" programme.


• Ensure that all table service is provided to the agreed standard.


• Ensure that all orders are prepared and served as per the agreed and stipulated standards.


• Ensure that the full issued corporate uniform is worn at all times as instructed.


• Ensure that all guests are assisted in line with LodgeAbility Service Encounter requirements.


• Ensure that the LodgeSan cleaning methodology is followed at all times.


• Ensure that every guest receives exceptional service at all times.


• As per the published Leadership Drivers and in line with the agreed vision for per hotel, per department and / or per position (where applicable) .

OTHER DUTIES AND RESPONSIBILITIES

• Attends all training sessions as scheduled.

REPLACEMENT AND TEMPORARY MISSION

• May be assigned to perform reliever duties when colleagues are off duty.

Basic Conditions and Benefits of Employment: These are in line with normal company policies and practices, specific details will be communicated to an applicant should he/she qualify to be interviewed. 

Line of Reporting and Communication:

• Responsible To: F&B Supervisor


• In Communication With: Kitchen, Banqueting, Front Office, Housekeeping

Education, Training and Experience Requirements:

• Level of Literacy: Must be able to read and write in English & Kiswahili


• Level of Numeracy: Moderate numeracy skills


• Level of Communication Skills: Must be in possession of good communication skills


• Level of Formal / Professional / Education & Training: Certificate in F&B Sales and Services.

Application Procedure: 
 

Please send a copy of your curriculum vitae, accompanied by a letter which sets out your interest in the post, and your suitability for it to: FAGM@clhg.com.
 

Only shortlisted candidates will be contacted.