Assistant Restaurant Manager Job in Kenya

Job
Title: Assistant
Restaurant Manager

Nature of Job: Full Time

Industry: Hospitality

Job Location: Nairobi - Limuru Road

Salary: Kshs
45,000.00 -55,000.00

Duties and Responsibilities

Stock Management

• To work with Supervisors to manage stock inventory and
  ordering, along-side the Cost Controller following MOQs


• Check stock quality and quantity – return anything below
  standard


• To help review stock levels, alongside the Cost Controller,
  every quarter based on sales trends


• Oversees the receiving of goods process – signs off on goods


• To report any missing items with urgency before opening


• Ensuring that we comply with Health & Safety, City
  Council and Fire regulations – flagging any expiry dates to the Restaurant
  Manager.

Front of House & Bar

• Deliver superior service and maximize customer satisfaction.


• Respond efficiently and accurately to customer complaints.
  Keep the complaints log up to date.


• Complete customer feedback logs to help in the improvement of
  the brand/branch


• Regularly review product quality by engaging with guests and
  visual observation


• Ensure food looks good and tastes good and is delivered in a
  timely manner


• Ensure compliance with sanitation and safety regulations by
  observation and the completion of checklists.


• Ensure the ambience meets standards and requirements.


• Manage restaurant’s good image and suggest ways to improve
  it.


• Relive cashier whilst they are on break (where necessary)

Back of House

• Ensure compliance with sanitation and safety regulations by
  observation and the completion of checklists.


• To identify and record all food waste and to help reduce
  waste in the kitchen.


• To Coordinate orders as and when required

Staff Management

• Hold daily briefings– communicate branch sales targets and
  share sales figures


• Assist with the completion of rotas.


• Manage annual leave and arranging cover.


• Ensure the branch is staffed at all times.


• Coordinate daily Front of the House and Back of the House
  restaurant operations


• Identify individual and group learning needs and carry out
  121 or group training sessions with team members


• Assist with training, evaluations and coaching of staff;
  Appraise staff performance and provide on the job feedback to improve
  productivity


• Manage the Mama Rocks bank of Casuals (monitor their
  performance, allocations and evaluations)


• Work with the Restaurant Manager and Kitchen Supervisor to
  train new and current employees on proper customer service practices.


• Communicate with staff regarding changes, messages from
  Founders to outline expectations, individual and branch performance

General Restaurant Operations:

• Conduct daily restaurant opening and closing checklists


• Deliver superior service and maximise customer satisfaction.


• Respond efficiently and accurately to customer complaints and
  pass on any escalations to the Restaurant Manager


• Be a fellow First Aider and Fire Marshall


• Estimate future needs for goods, kitchen utensils and
  cleaning products.


• Implement policies and protocols that will maintain future
  restaurant operations


• Work closely with Restaurant Manager to meet revenue
  objectives


• Oversee the cashier and to ensure all end of day reports
  tally up


• Oversee the bar service and standards.


• Ensure daily checklists are complete the satisfaction.


• Engage with City Council, media, potential suppliers,
  customers in a professional manner


• Ensuring that we comply with Health & Safety, City
  Council and Fire regulations – flagging any expiry dates to Restaurant
  Manager in a timely manner.


• To oversee any voids and to manage any issues that may arise
  on the floor on in the kitchen by informing and working with the
  Restaurant Manager


• To assist and delegate opening and closing duties

Essential Experience

• Two years working in a Supervisory position in similar
  establishment i.e casual dining.


• Some bar experience.


• Basic accounting knowledge/management accounts.


• Chef or strong culinary background.


• Has used a POS system.


• Stock Management experience.


• Basic maths skills.


• Strong computer skills (Microsoft word, excel, outlook).

Personal Attributes & Skills

• Is personable (good with people) and positive demeanor.


• Has keen attention to detail.


• Is proactive and high initiative.


• Is a dynamic decision maker in fast paced environment.


• Is a powerful motivator.


• Has great organisational skills.


• Is a good communicator.


• Able to set expectations for supervisors and teams and holds
  them accountable.


• Able to keep calm under pressure.


• Is a good delegator.

How to Apply

If you meet the above
qualifications, skills and experience send CV to
recruitment@britesmanagement.com

Indicate the job you are
applying for in the subject of your email

Interviews will be carried out
on a rolling basis until the position is filled.

Only the shortlisted candidates
will be contacted.