NOC and Governance Manager Job in Kenya

Our Client wishes to recruit a NOC and Governance Manager within Networks Department.  Reporting to the
Head of Operations, the main purpose of the role is to lead and govern both
active and passive managed services NOC for mobility network.   Role
holder will also execute the governance framework for respective network
operations partners in accordance with their respective contracts.

Reporting to the Head of Operations, the incumbent’s
role will include but not limited to:

• Daily review of NOC reports and KPI governace on
  TTavailability and MTTR


• Review of RCA reports for all emergency, critical and high
  MTTR incidents


• Governance of NOC tools for uptime and generate report with
  action plan


• Governance of Preventive Maintenance to validate planned
  against actual done


• Governance of time-based escalation matrix to ensure all
  incidents are escalated as per defined EM


• Plan, document governance meetings and track for closure
  action points with respective partners


• Ensure weekly and monthly sign off for all Network operations
  partner as per defined SLAs


• Review of NOC resources to ensure optimal human resources and
  skillset quality


• Support on IT issues for NOC tools connectivity to ensure
  99.999% availability


• Prepare periodic management reports as per defined templates and
  frequency


• Monthly signoff for all the partner SLA and align with
  finance for service credit


• Ensure implementation of NOC processes to meet network
  availability targets


• Make recommendations for NOC tools improvements and
  automation


• Define governance framework to ensure effective tracking of
  issues


• Define WLA with cross-functional teams working with NOC to
  ensure timely delivery

Qualifications:

• Bachelor of Electrical /Electronic Engineering or Telecoms
  Engineering (professional certification in networking/ telecommunication
  is an added advantage)


• 3 - 5 years working experience with at least 3 years in NOC
  and/or a governance role


• Sound knowledge of Mobile Network O&M


• Incident management skills


• Solid knowledge of transmission and IP network infrastructure

Competencies and behavior required:

• Critical thinker and logical decision maker


• Assertive and consistent in issue follow-up


• Ability to manage an outsourcing partner to effectively
  deliver on service level agreements


• Ability to lead and motivate both internal and external
  partners


• Go-getter and self-starter


• Overall good communication Skills


• Customer centric

SALARY – VERY COMPETITIVE

HOW TO APPLY

Interested and qualified
candidates are invited to apply for the role by sending an application letter
and resume to recruitment@sheerlogicltd.com.
State the name of the vacancy as your subject. The deadline for applications
is 5.00pm on Tuesday,
20th June 2023.Only
shortlisted candidates will be contacted.