Reservationist Job in Kenya

Title : Reservationist,

Industry : Hospitality,

Reporting to : Assistant Reservation Manager,

Location : Diani,

Salary : 40k,

Our client is seeking a
highly organized and customer-oriented individual to join our team as a
Reservationist. As a Reservationist, you will be responsible for assisting
clients with their reservations, ensuring smooth and efficient booking
processes. Your excellent communication skills and attention to detail will
contribute to delivering exceptional customer service.

Responsibilities: 

• All reservation inquiries through any channel will be handled
  and answered within a maximum of 24 hours.


• Ensure that the reservation lines are attended at all times
  during scheduled hours and that sufficient staffing is present to meet the
  daily business demands.


• Respond to incoming calls within 4 rings, using correct
  salutations and telephone etiquette.


• Maintain confidentiality of all guest information


• Ensure that all reservations (including manual) are input
  into the system accurately, completely and promptly and confirmation
  numbers obtained.


• Update reservations requested by telephone and email within
  24hrs.


• Checking of arrivals (2-day check) and ensure that
  reservations are correct and handled proficiently.


• Accommodate all guest requests in an accurate and efficient
  manner.


• Work closely with other departments to effectively
  accommodate guest’s special requests and amenities.


• Checks the daily
  bookings made in the Central Reservations System for the last 24 hrs to
  ensure all aspects are input properly. 


• Give room upgrades to VIP’s and allocate room according to
  guest preferences.


• Update rooming list for crew member on a daily basis.


• Up sell hotel and promote hotel facilities.


• Records daily declines.


• Perform any additional requests deemed reasonable from
  management.

Self-Management

• Comply with Hotel Rules and Regulations
  and provisions contained in the Employment Handbook  


• Actively participate in training and
  development programs and maximize opportunities for
  self-development.    

Customer Service

• Demonstrate service attributes in
  accordance with industry expectations and company standards. 

Health, Safety and Security

• Demonstrate understanding and awareness
  of all policies and procedures relating to Health, Hygiene and Fire Safety.

Knowledge and Skills Requirements:

Must be very organized, systematic, patient, motivated, confident
and a hard worker.

Must possess:

• A high energy level and a passion for achieving results


• Excellent written and oral communication skills


• Strong leadership skills


• Analytical and problem-solving skills


• Good customer service and multi-tasking skills.


• Must have at least 3 years of experience working in a 5-star
  Hotel.

How To
Apply

Interested candidates holding the
necessary requirements are encouraged to send their application to hrm@swahilibeach.com
before 15th
June 2023.

Please
indicate names and contacts of 3 referees, current telephone number and email
address.