Position Details: Reception and Accounting Admin
Our client, a leading, multi national company requires a well- spoken, very good looking and well groomed, confident, smart, bold, broadminded, female receptionist between 23-30 years of age.
This candidate must have flawless skin that represents the image of this organization.
Responsible for all incoming calls and for distributing calls to the relevant person
Welcoming customers and visitors in a polite and professional manner
Controlling office supplies & requirementsGeneral Office Maintenance & DutiesCommunication and management of Office Cleaning LadyManage Boardroom & Training Room schedulesFilingReceiving deliveries and manage outstanding deliveries of items/stockPetty Cash Management Typing and proofing of documents Management of all marketing event logistics and maintaining the events calendarMaintaining Direct invoicing scheduleScheduling of appointments (Customers and Business Partners) Assisting sales consultants with general administrative dutiesTaking meeting minutes of weekly team meeting General Finance admin Suitable candidates must send a detailed c.v with a recent full length and passport photo to cathie@summitrecruitment-kenya.com not later than 23rd August 2012
Only shortlisted candidates will be contacted. 
Do not apply if you do not fit the profile.

Applications are invited from suitably qualified candidates for the posts of:

Reception Assistant III

Job Group 'E'

Twelve (12) posts

Advert No. V/NO 1/2012

Salary Scale: Kshs 9,721 X 486 -10,207 X 510 - 10,717 X 537 - 11,254 pm

Terms: Permanent and Pensionable

Requirements for Appointment

For appointment to this grade, a candidate must be in possession of Kenya Certificate of Secondary Education (KCSE) mean grade D+ or its equivalent with at least a C- in English.

Duties and Responsibilities

This is the entry and training grade for this cadre. An officer at this level will undergo an induction course on the reception function which should include basic knowledge in the fire fighting equipment.

The officer will work under a more senior officer and will be required to guide and direct visitors; issue visitors passes; and maintain good public relations in Government offices.

NB:

Canvassing in any form will lead to automatic disqualification.Closing date will be 21st March, 2012.Interested and qualified persons should complete one PSC 2 application form and attach copies of their national identity cards, academic certificates and testimonials.

Application forms may be downloaded from the Public Service Commission of Kenya website http://www.publicservice.go.ke/

Completed applications forms should be sent to:

The Permanent Secretary,
Ministry of Lands,
Ardhi House, 1st Ngong Avenue,
P.O Box 30450-00100,
Nairobi.

For: Permanent Secretary
Ministry of Lands

A leading Commercial Bank invites applications from female or male applicants with the following qualifications and skills:

* Minimum ‘O’ level qualification, Mean Grade C+ with a C+ in English and Kiswahili
* Front Office operations certificate from a reputable Institution
* 1 year’s experience on PABX in a busy organization
* Age Bracket 22 — 28 years
* Should have an approachable and outgoing personality
* Excel lent telephone etiquette
* Excellent written and verbal communication skills in English and Kiswahili languages
* Good understanding of Microsoft Office

Interested candidates meeting the above criteria should send their application letters together with a detailed curriculum vitae, copies of relevant certificates and a daytime telephone contact to the advertiser number shown here below so as to be received by 10th September, 2010.

The Advertiser
DN.A/716
P.O. Box 49010, GPO
00100 Nairobi

We are an equal opportunity employer.

N.B. Only short-listed candidates will be contacted.

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Position: Service Manager

Reporting to: General Manager Nairobi Toyota

Department: Service

Location: Nairobi

Reference No: Service/10/01

Job Overview

To ensure effective and efficient service management through developing, implementing and monitoring technical processes and systems that promotes profitable business performance.

Key Responsibilities

Prepare annual budgets and forecasts accurately, monitor and report on achievement in addition to developing and implementing action plans to manage variancesEnsure that the service products are competitively priced in a way that promotes business profitability.Regularly monitor and review Service processes to promote efficiency and increase customer satisfaction.Responsible for planning and ensuring availability of sufficient man power capacity to handle all the key areas within the workshop job flow process for optimal productivity.Ensure customer satisfaction by effectively following up on customer complaints and ensure timely resolutionBuild fruitful relationships with customers and ensure that complaints are resolved in an efficient and timely mannerOversee and approve all departmental process and functions and ensure adherence to laid down standards and guidelinesDevelop and facilitate the implementation of effective strategies that promote customer acquisition and retentionMotivate and provide leadership to the service team.Responsible for overall team developmentEducation Background & Experience:
The candidate should have a BSC Degree in Engineering.
In addition he/she should posses a postgraduate qualification in a Business related field and a minimum of 8 years experience in a similar role in the automotive industry, 3 of which must be at managerial level.The candidate must be able lead a team and have budgeting and financial control skills.
We are looking for someone who is customer focused with the ability to build relationships across all levels and has excellent communication skills.Position: Service Reception Manager, Nairobi Toyota

Reporting to: NT Service Manager

Department: Service

Location: Nairobi

Reference No: Service/10/02

Job Overview

To guide and support service advisors to identify customer needs whilst maintaining effective communication and follow-up on all jobs for improved through put and ultimately achievement of service revenue targets.

Key Responsibilities

Ensure excellent customer service through coordinating job flow process between service reception and workshop floor.Responsible for ensuring that the service department contributes to customer satisfaction by providing excellent customer care & strengthening customer relationships for both existing and prospective customers.Manage the achievement of service throughput by effectively coordinating service appointments and work in progress to avoid workshop congestion.Ensure that all customer vehicles are delivered in good condition and within promised delivery times.Maintain an effective communication system to customers by ensuring timely updates on additional repair jobs, estimated costs and completion time.Guide the development of service advisors to ensure improved competence and customer satisfaction.Actively promote the services and benefits of the Company’s service and parts departments to all customers.Ensure that all customer complaints are handled in a timely and efficient manner.Ensure that all service advisors follow laid down Customer Service procedures and adhere to Toyota Standards in executing their duties.Responsible for increasing service revenues by following through on issued quotations to convert them into salesEducation Background & Experience
The candidate should have a Degree in Mechanical Engineering or a related field and a post graduate qualification in Customer Service management.
He/she should have minimum 2 years experience in front office /customer service management.The candidate should posses excellent customer service skills in addition to having excellent communication and interpersonal skills.
We are looking for a someone who is a team player, has the ability to handle pressure and is able to manage conflicts and diversityTo apply:

Qualified applicants are invited to send a cover letter quoting the reference number illustrating their suitability for the position against the listed qualifications and competencies together with a detailed curriculum vitae.

Applications should be sent by email to applications@toyotaea.com not later than 22nd October 2010.

Only short listed candidates will be contacted.

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