Technical Support Engineer Job in Kenya

Our client is currently recruiting a Technical Support Engineer

Responsibilities

Receive assigned support cases, contact customers, troubleshoot and resolves issues that could be associated with solution functionally such as application errors, database or data errors, message flow, firmware, and network connectivity and server performance.Provides direct support for both internet and ASIT clients. S/he also coaches and assists customers in utilization of provided devices and support tools.Work with internal engineering teams, senior support engineers and team leaders to identify/isolate root cause and support implementation of solutions that have not been solved through problem replication or known solutions.Validate and fix customers problems. Typically working closely with different systems and teams to apply the patch/ upgrade or change to the pre-production environment or development servers to customer acceptanceDaily review and update of the issue management system for assigned cases and provision of site reportsApplication of validated processes to support and manage customer requests, complaints and enquiriesAny other duties that may be assignedQualifications, Skills and ExperienceDegree/higher diploma in information technology or information system or computer sciences or Business Information Technology or Business Information SystemsPractical Knowledge in networking and networked environmentPractical Knowledge and skill in radio frequency and IPPractical knowledge in Alvarion and Motorola Equipment is an added advantageOne must have an intermediary IR background and must be currently in the IT backgroundCCNA practical knowledge of its application and certification is an advantage1-2 years work experience in a similar fieldIf you feel you fit the above role ,please send your CV only quoting the job title on the email subject to jobs@alternatedoors.co.ke

N.B: We do not charge any fee for receiving your CV in our database nor for interviewing.

Only candidates short-listed for interview will be contacted.For unsolicited applications, please drop your CV in our offices (Devan Plaza, Westlands 4th Floor) Monday to Friday- 3pm- 5.30pm ONLY.