I&M Agency Banking Jobs (3 Posts)

I&M Agency Banking Careers in 2015

I&M Bank, a leading Kenyan commercial banking group with a regional presence in 4 countries, is looking for the following key personnel to spearhead their ambitious business line expansion plans.

There are 3 available positions based in Kisumu, Mombasa and Nairobi.

Regional Supervisor – Agency Banking (Western, Coast, Nairobi)
Ref: RS/3/2015

I&M Agency Banking Job Summary:

The ideal candidates will be responsible for driving profitability, deposits, customer acquisition and generating revenues through increased transactions in Agency Banking by providing leadership to the branches in the region allocated on recruitment and management of agents and super agency business.

Key Duties and Responsibilities:

The Incumbent will report to the Head of Agency Banking / Regional Manager, Business Development and will be responsible for:

Liaising with branch heads on identification of the new prospective agents in their areas

Supporting branches in reaching out to prospective identified agents and proposing wills for partnership.

Ensuring documentation submitted from the agents are up to date for CBK approvals.

Before operationalizing of new agent outlets – ensure training of agents and agent assistants has been carried out. Ensuring turnaround time at agent location is minimal i.e. for transactions, accounts submitted by customers at agent location, dispute resolutions and files submitted for agency approval.

Training on trouble shooting of trade tools at agency location through the respective branches.

Ensuring that the Agents are monitoring their cash in tills at outlet and float in the Bank account.

Growing the super and retail Agency business in the branches

Ensuring audit findings and recommendations are implemented in a timely manner at the agent locations.

Performing any other duty as may be allocated by Head of Agency banking.

Key Performance Measures:

Market growth- number of agents recruited

Customer growth- new accounts opened

Profitability

Agent transactions

Touch and feel- Agency Distribution

Market share

Customer feedback

Customer satisfaction score

Policies and procedures adherence

Agent product awareness score

Marketing campaigns

Customer brand awareness score
I&M Agency Banking Jobs Skills and Experience:

A Bachelor’s degree in business related field with a professional qualification in banking. A master’s degree in strategic management will be an added advantage.

At least 5 years specific experience in setting up and running an Agency Banking business in a commercial bank at a senior level with sufficient knowledge on agency banking operations, CBK/PG/15 and Agency Banking systems.

In-depth knowledge and established contacts within the Agency Banking industry.
Successful track record of business line development of Agency Banking in a commercial bank.

Proven leadership skills.

Have a strong appreciation of banking technological requirements and needs.

In depth geographical terrains: Nairobi, Coast or Western/Nyanza regions

Knowledge of operational policies, procedures and legalities relevant to branch operations

If you believe you meet the above requirements, send your application together with comprehensive curriculum vitae indicating your qualifications, present position, contact, current salary and names of three referees.

Your application should reach the below address on or before 10th April 2015.

Please quote reference number followed by the position applied for in the application.

AGM- Human Resources
I&M Bank Limited
I & M Tower, Kenyatta Avenue
P.O Box 30238 – 00100,
Nairobi

Or email: recruit@imbank.co.ke

Only short listed candidates will be contacted.

Canvassing will lead to automatic disqualification

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