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Our client Innscor Kenya Limited, a franchise of Innscor International Franchising (IIF), has been the proud name behind an exciting range of quick service restaurant (QSR) brands, franchised across Africa.
The QSR brands under the Innscor International Franchising umbrella consist of Chicken Inn, Pizza Inn, Bakers Inn, Creamy Inn and Galito’s.
They are searching for a highly motivated and self-driven candidate to fill in the following position:
Dial a Delivery Operations Manager
The Dial a Delivery Operations Manager will be in charge of ensuring food delivery hygiene standards are strictly maintained according to the Innscor Kenya policies and procedures and in accordance with local requirements.
Principal Duties / Tasks and responsibilities
- Analysis and reporting of identified faults in customer satisfaction
- Develop mitigation programs when gross deviation from product or service quality
- To come up with promotion that increase turnovers, increase customer count or increase awareness
- Ensure that the requirements of safety, health and work environment are maintained
- Ensure all riders are trained and evaluated according to the Innscor Kenya policies and procedures
- Ensure all bikes are maintained and operating according to the Innscor Kenya procedures and policies
- Ensuring that insurance covers and bikes inspection are procured or done on time
- Carrying out performance appraisal to all riders
Qualifications, Experience and Knowledge:
- Bachelors’ degree in Public Administration and Management, Business Management or any Social Science Degree or any other relevant field from a recognized institution
- A Diploma in Transport or Fleet Management
- Must have served as a Transport / Fleet Management/manager Officer for at least three years (3) in a busy institution or large organization
- Must have proven experience in managing riders/drivers and allocation of transport in a busy environment.
- A valid driving license
Interested candidates are requested to forward their updated CVs to recruit@virtualhr.co.ke by 16th March, 2015 stating their current and expected remuneration, daytime telephone contacts and addresses of three referees.
Only shortlisted candidates will be contacted.
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