Customer Service & Call Center Agents

Job Description

Job Title: Customer Service & Call Center Agents

Industry: Renewable Energy (Solar)

Location: Nairobi

Salary: 35,000Our client has an outstanding career opportunity for a Customer Service & Call Center Agent to join their company.

They are a leading internationally recognized Manufacturing Company of PV and water heating systems with presence all over Africa.Duties & Responsibilities

Attracts potential customers by answering product and service questions; suggesting information about other products and services.

Opens customer accounts by recording account information.

Maintains customer records by updating account information.

Resolves product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

Recommends potential products or services to management by collecting customer information and analyzing customer needs.

Prepares product or service reports by collecting and analyzing customer information.

Contributes to team effort by accomplishing related results as needed.

Qualification & Skills

A university degree in marketing or any related field

More than one year of Customer Service Experience.

Presentable & Should be a fast thinker

Quality Focus.

Problem Solving.

Market Knowledge.

Documentation Skills.

Listening skills.

Telephone Skills.

Resolving Conflict.

Analyzing Information.

Multi-tasking

How to Apply

If you are up to the challenge, posses the necessary qualification and experience, please send your CV only quoting the job title on the email subject (Customer Service & Call Center Agents) to vacancies@corporatestaffing.co.ke before Friday 19th June, 2015Kindly indicate current/last salary on your CV

N.B: We do not charge any fee for receiving your CV or for interviewing

Only candidates short-listed for interview will be contacted.The Recruiting Manager
Corporate staffing Services
Nabui House, 3rd floor, Westlands

(Next to Unga House)