General Motors GM Difference! and Customer Relations Manager Job in Kenya

Vacancy: GM Difference! and Customer Relations Manager 

General Motors East Africa (GM EA) ¡s the largest manufacturer of commercial vehicles in the East African region. 

Our

manufacturing plant in Nairobi assembles a wide range of Isuzu trucks

and buses and also distributes fully built Chevrolet passenger

vehicles. 

With more than fifteen Isuzu models, our

plant’s output has enabled GMEA stamp its authority in the vehicle

manufacturing, sales and service industry right across East and Central

Africa.

Since 1977, GMEA has produced

and sold over 70,000 units being a testimony to its strong heritage

brands as well as excellent customer service. 

Our growing

sales in the new vehicle segment has propelled GMEA to market

leadership in Kenya three years in a row since 2012, achieving a market

share of 28.7% in 2014.

We are looking for highly engaged

candidates with a track record of excellence to join team GM in the

following positions to be filled in January, 2016.

GM Difference! and Customer Relations Manager 

Ref: CD/HRBP/001

Reporting to the General Manager, Channel Development, the successful candidate will be responsible for the following functions:

• Manage training, roll out and implementation of GM Difference! (GMD!) standards to GMEA and its dealers.


• Monitoring and evaluation of GMD! Implementation.


• Manage the GMD! Reward framework in line with customer care programs.


• Institutionalize customer management, retention and support processes in all dealerships.


• Champion customer retention and enthusiasm.


• Conducting post booking follow-up (PBF).


• Regular update of bulletin at the dealerships.


• Enhance customer satisfaction through customer satisfaction and related surveys.

For appointment to this position, the successful candidate must have the following minimum requirements:

• Bachelor’s degree in Marketing or any business related field.


• Professional qualifications in Customer Relations.


• Seven years working experience.


• Excellent communication and analytical skills.


• Customer experience management will be an added advantage.

How to Apply

Please send your application and CV to:

The HR Business Partner, 

General Motors East Africa Ltd,

Enterprise/Mombasa road,
P.O. Box 30527 – 00100, 

Nairobi 

Or email: careers.kenya@gm.com

Only qualified candidates will be contacted

Deadline 16th November, 2015

Attractive compensation packages await successful applicants.