Urgently Required

Job Title: Front Office Receptionist
Reports to: Hotel Manager

Duty station: Fahari Hotel - Utawala Embakasi

Key task

Responsible for delivering friendly, efficient customer service and creating a warm and welcoming atmosphere for all of our guests, with the key aim of retaining and attracting new customers.

Duties and Responsibilities

Deliver excellent customer service, at all timesAssist in keeping the front office reception area clean and tidy, at all timesDeal with all enquiries in a professional and courteous manner, in person, on the telephone or via e-mailAdminister all reservations, cancellations and no-shows, in line with company policyKeep up to date with current promotions and room pricing, to provide information to guests, on request, while maximizing room sales’ opportunitiesFulfill all reasonable requests from guests to ensure their comfort, satisfaction and safetyProvide sales reports and other reports, as required, for housekeepers and management on a daily basisBe responsible for evacuation, in cases of emergency, acting as first point of contact for guests and the emergency servicesJob specification of Front Office ReceptionistDiploma or a Certificate in front office  operations from Kenya Utalii College or equivalent2-3 years experience in hospitality industry; specialty in handling front office operations will be desirableCustomer care skillsExcellent verbal and written skillsExcellent interpersonal skillsPublic relations skillsNumeracy skillsSelf organisation skillsAttention to detailJob Title: Bar Man

Reports to: Duty Manager

Duties and Responsibilities

At the start of a bartending shift, it's important to make sure the bar is clean, wiped down and well-stocked.Most bars require bartenders to cut their own fruit used to garnish drinks. Take stock of the inventory on a daily basis.Make sure liquor, beer, wines and mixers are stockedThe bartender must keep track of each drink ordered and ring it in the register or enter it in a computer2-3 years experience in the industry; Barista knowledge will be an added advantageQuick in performanceExcellent verbal skillsExcellent interpersonal skillsKnowledgeable about making cocktails Numeracy skillsSelf organisation skillsCreativity skillsEmail your application and CV to: shiberestaurant@yahoo.com stating your expected salary. Only shortlisted candidates will be considered for interviews.

Edumentor is a leading education consultancy and specializes in teacher recruitment and offers the only Employability Skills Course to jobseekers and those desiring to employ themselves in Kenya.

Visit us at www.edumentorglobal.com

Our client Hillside School, Utawala is a medium cost, modern and artistically built primary school with the aim of making learning fun.

Due to increased enrolment and commissioning of the boarding section, the school has the following positions:

1. Head of Academics

1 Post

We are looking for a competent person who is analytical and thorough to spearhead matters of syllabus delivery, assessment and quality assurance.

The holder of this job must be a teacher of English or Kiswahili with proven experience in a similar capacity as well as vision and self-drive to motivate a team of 15 dedicated and highly competent teachers.

Degree or Diploma in primary education, three years experience in a similar capacity or equivalent position, Excellent communication and social skills

2. Pre-School and Primary School Teachers

6 Positions

Relevant Degree or Diploma, Three years teaching experience after qualification, Excellent communication skills & Leadership skills

3. Caterer / Cateress

The Caterer/Cateress will manage the kitchen staff as well as oversee the preparation of quality meals, Establish a competent kitchen staff and enhance their capacity

The successful candidate must possess a Diploma in Catering or Food and Beverage Production from a recognized institution, a minimum of 7 years experience in a learning institution and have excellent customer service skills.

4. School Matron

Responsible for pupils health and personal care, The ideal candidate should be self driven and have very good communication skills. He/She should be at least 32 years old with a minimum of a Diploma in social work.

5. Cooks

Diploma in Catering or Food and Beverage Production from a recognized institution, a minimum of 3 years experience in a learning institution and have excellent customer service skills

Interested candidates should submit a handwritten letter, together with a full curriculum vitae, copies of relevant certificates to :-

Director of Education programmes,
Edumentor Education Consultants,
P.O Box 1307-00618
Ruaraka

Applications, clearly marking the position being applied for on the envelope, should reach us not later than 21st December 2011.

Only successful applicants will be contacted.

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Hotel Manager

Principle Responsibility & Position Purpose:

Reporting to the Managing Director, the holder of this position will be responsible for managing, directing and organizing hotel and Restaurants, operations to maintain high standards of food and beverage quality, service and marketing to maximize profits through outstanding customer service.

Essential Functions:

Maximizes Hotel profitability; implements effective controls of food, beverage, and labour costs and monitors the restaurant’s budget to ensure efficient operations, including achieving budgeted revenue and labour expenses.Develops and implements cost saving and profit enhancement measures for the restaurants.Regularly reviews and evaluates the degree of customer satisfaction of the restaurant; recommends and implements new marketing and/or operational policies and procedures when necessary to keep up with demand and market changes; investigates and resolves food quality and service complaints. Interacts positively with customers.Responsible for ensuring compliance with all policies and procedures that relate to the restaurant as well as all laws and regulations; responsible for ensuring cleanliness and proper sanitation of all work and service areas.Participates in the development, implementation and marketing of new and creative menus to attract a pre-determined customer market; promotes the cross-selling of other hotel outlets and the company.Conduct all administration work including but not limited to attendance records, duty roasters, guests history records and log books.Hotel Management or equivalent educational background.At least five years experience in the related field. Hotel and Restaurant Management experience preferred.Experience with supervision of employees required.Computer literate with working knowledge of MS Office applications and experience of using hotel software programmes.Specific Job Knowledge, Skills and Abilities:
Outgoing, punctual, people oriented, excellent communication skills, customer focused, excellent administration skills.Knowledge of restaurant operations including foods, beverages, supervisory aspects, service techniques and guest interaction.Ability to communicate in English, both orally and in writing, with guests and employees, some of whom will require high levels of patience, tact, and diplomacy to defuse anger and to collect accurate information and to resolve problems.Ability to work under pressure and deal with stressful situations during busy periods.Interpersonal skills to provide overall guest satisfaction.Waiters

The requirements for persons eligible for the training are as follows: -

Age: 24-30 years

Education: “O” level passes in KCSE with at least mean grade C- and above.

Appearance: Smart, pleasant personality and presentable

Other attributes: Positive attitude, outgoing, confident, good command of spoken English, mature and intelligent

Must have a minimum of 1 year experience in Hotel Industry / Restaurant

Operating a Coffee Machine will be an added advantage.

Executive Chef

Formal training in F & B Production from a reputable college e.g Utalii etc

Experience: 5 years for Executive Chef and 1 year for Sous Chef

Knowledge of preparing Italian, Chinese, Indian and other continental cuisine.

Minimum mean grade C+

Application Process:

Interested candidates are invited to strictly email their cover letter and CV, clearly detailing their current remuneration to info@faharigardens.com before end of day 15th August 2011.

Only shortlisted candidates will be contacted.

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