Chania Cleaners Limited Customer Relationship Manager Job in Kenya

Chania Cleaners Limited a leading cleaning company in Kenya seeks to recruit a Customer Relationship Manager

Tasks and Responsibilities

• Regularly travelling to attend meetings with  clients


• In depth analysing and interpreting performance and customer service data.


• Seeking customer and front line staff feedback to develop continuous improvement plans


• Tracking the mood of the clients through customer survey forms


• Dealing with customer complaints and compliments


• Conduct and document process and system audits using written procedures as audit standards


• Ensuring that the cleaning manual and procedures are followed to the latter


• Organise training and exercises for all employees as appropriate


• Ensuring that any training materials required in performance management are prepared a week before the actual training


• Proper filing of the work plans and scrubbing schedules


• Carry out inspections to ensure that workstations are cleaned and disinfected appropriately


• Participate in the construction and/or revision of SOPs


• In depth experience of analyzing and interpreting performance and customer service data.


• Experience in employing customer and front line staff feedback to develop continuous improvement plans.


• Experience of report writing and ability to prepare and present complex reports to a wide range of key Customers

Skills and Experience

• A Degree/Diploma in Business related Studies


• An IT experience is an added advantage


• A minimum of 1 year experience in the same


• Ensure that product and services of employees are reliable


• Documenting findings of improvements and faults in products and services


• Have good communication and report writing skills


• Excellent computer skills.


• Demonstrated leadership and vision in managing staff groups and major projects and initiatives


• Have good analytical skills


• Be a good listener, able to respond to results and consumer research


• Be enthusiastic and a go getter

Kindly send your CV and testimonials before 14th of March 2015 to jobs@chaniacleaners.com and indicate your expected salary.