Chania Cleaners Limited a leading cleaning company in Kenya seeks to recruit a Customer Relationship Manager
Tasks and Responsibilities
- Regularly travelling to attend meetings with clients
- In depth analysing and interpreting performance and customer service data.
- Seeking customer and front line staff feedback to develop continuous improvement plans
- Tracking the mood of the clients through customer survey forms
- Dealing with customer complaints and compliments
- Conduct and document process and system audits using written procedures as audit standards
- Ensuring that the cleaning manual and procedures are followed to the latter
- Organise training and exercises for all employees as appropriate
- Ensuring that any training materials required in performance management are prepared a week before the actual training
- Proper filing of the work plans and scrubbing schedules
- Carry out inspections to ensure that workstations are cleaned and disinfected appropriately
- Participate in the construction and/or revision of SOPs
- In depth experience of analyzing and interpreting performance and customer service data.
- Experience in employing customer and front line staff feedback to develop continuous improvement plans.
- Experience of report writing and ability to prepare and present complex reports to a wide range of key Customers
Skills and Experience
- A Degree/Diploma in Business related Studies
- An IT experience is an added advantage
- A minimum of 1 year experience in the same
- Ensure that product and services of employees are reliable
- Documenting findings of improvements and faults in products and services
- Have good communication and report writing skills
- Excellent computer skills.
- Demonstrated leadership and vision in managing staff groups and major projects and initiatives
- Have good analytical skills
- Be a good listener, able to respond to results and consumer research
- Be enthusiastic and a go getter
Kindly send your CV and testimonials before 14th of March 2015 to jobs@chaniacleaners.com and indicate your expected salary.
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