Job Purpose:

To provide financial, clerical and administrative services. To ensure efficient, timely and accurate payment of accounts under his or her control.

Responsibilities

• Maintain up-to-date billing system


• Generate and send out invoices


• Follow up on, collect and allocate payments


• Carry out billing, collection and reporting activities according to specific deadlines


• Perform account reconciliations


• Monitor customer account details for non-payments, delayed payments and other irregularities


• Research and resolve payment discrepancies


• Generate age analysis


• Review AR aging to ensure compliance


• Maintain accounts receivable customer files and records


• Follow established procedures for processing receipts, cash etc.


• Process credit card payments


• Prepare bank deposits


• Investigate and resolve customer queries


• Process adjustments


• Develop a recovery system and initiate collection efforts


• Communicate with customers via phone, email, mail or personally


• Assist with month-end closing


• Collect data and prepare monthly metrics

Requirements

• CPA 3, or ACCA Finalist


• BCOM or Finance degree is preferable


• Knowledge of accounts receivable


• Knowledge of office administration and procedures


• Knowledge of general bookkeeping procedures


• Knowledge of general accounting principals


• Proficient in relevant computer software


• Knowledge of regulatory standards and compliance requirements


• 1-3 years accounts receivable and general accounting experience

Key Competencies

• Attention to detail and accuracy


• Good verbal and written communication skills


• Organizational skills


• Information management


• Problem analysis and problem solving skills


• Team member


• Stress tolerance


• Sense of urgency


• Tenacious


• Customer service skills

Department: Underwriting & Business Development

Supervisor: Regional Manager

Overall Responsibility

The position is responsible for the development of new business through recruitment of new accounts and growth of the dormant accounts assigned to them. The relationship officer is the key driver of delivering new business and ensuring growth of new accounts through service and retention.

Responsibilities

Focus Area Key Tasks

GWP

• Acquiring and developing new key accounts


• Reactivating and growing dormant accounts

KOIL Brand & Products Penetration

• Leading in development of business partners profit story

Customer Experience

• Ensure clients are constantly updated on claims process and progress.


• Ensure top notch customer experience is provided to assigned business partners


• Ensuring training and increased uptake of all automation initiatives by business partners

Cash

• Ensuring compliance with the Company’s credit policy


• Support in collecting revenue from key accounts

Loss Ratio

• Proactively drive quality of business and ensure achievement of set business mix target

Product Mix

• Responsible for obtaining and providing the correct marketing intelligence to inform product development/customization and pricing


• Any other duties that may be assigned from time to time.

Qualifications

• A bachelor’s degree/Diploma in business related course (Insurance Option, Marketing, Business Administration, and Finance) or equivalent from a recognized university.


• COP OR CII (ongoing) or local equivalent (IIK) (ongoing).


• 2 (two) years’ experience within insurance industry or related fields

Competencies & Skills

• Relationship building for influence


• Customer service orientation


• Industry knowledge


• Selling – Prospecting & pipe management


• Effective communication


• Grit – Go getter


• Understanding route to market


• Key account management


• Strong persuasion

Airtel Kenya is recruiting for the position of Airtel Money Operations Manager, within the Airtel Money Division. This role will report to the Head of Airtel Money.

The key responsibilities for this role shall include:

• Ensure efficient and effective delivery of mobile commerce operation: Develop process and procedures to ensure efficient management of operations. Track business partner’s records and performance. Ensure follow up of payments due to airtel money are realized within required timelines.


• Compliance to Service Level Agreements: Develop Service Level Agreements track and monitor performance with shared services sections ( i.e Marketing, sales, technical supply chain, customer service, legal & regulatory) and ensure adherence to the same


• Development and implementation of new products and services: Coordinate with Product Manager on implementation of new services and product enhancements


• Custodian of Airtel Money System:  Monitor of all accounts (trust and pre funded) and maintain accurate balances. Responsible for creation approval, onboarding, deletion of agents and staff profiles on the system as per given Know Your Customer guidelines. Coordinate with Customer Service to archive churned customer numbers


• Regulatory Compliance: Ensure a documented KYC procedure for Airtel money as aligned with risk and compliance


• Revenue Management: Protect and grow baseline segment revenues through quality acquisitions, usage stimulation and churn containment working closely with relationship managers. Support collection and recovery efforts from segment accounts to avoid bad debt costs


• Customer Delight: Implement initiatives to enhance user experience on the AM platform

Qualifications:

•     Bachelors degree with Post graduate qualifications being a plus


•       7 years of work experience in sales, administration or operations with at least 3 years in a managerial position. Experience in telecommunications or a financial institution is preferred


•        Able to innovate and deliver value to business at multiple levels


•       Able to manage outsourced partners to deliver business solutions


•       Good leadership and  interpersonal skills

• Good written communication skills