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Showing posts with label Customer Service Jobs In Kenya. Show all posts
Showing posts with label Customer Service Jobs In Kenya. Show all posts

Jan 3, 2019



Welcome to JobwebKenya.com. This website helps you to achieve your career dream by linking you to vacancies from Top Companies in Kenya. Job Seekers are also exposed to best articles for career growth and development. Click Here to Subscribe for Job Alerts We strongly advise graduates not to pay money before getting a Job. Report fraudulent jobs to [email protected]










Job Purpose:


To provide financial, clerical and administrative services. To ensure efficient, timely and accurate payment of accounts under his or her control.


Responsibilities



  • Maintain up-to-date billing system

  • Generate and send out invoices

  • Follow up on, collect and allocate payments

  • Carry out billing, collection and reporting activities according to specific deadlines

  • Perform account reconciliations

  • Monitor customer account details for non-payments, delayed payments and other irregularities

  • Research and resolve payment discrepancies

  • Generate age analysis

  • Review AR aging to ensure compliance

  • Maintain accounts receivable customer files and records

  • Follow established procedures for processing receipts, cash etc.

  • Process credit card payments

  • Prepare bank deposits

  • Investigate and resolve customer queries

  • Process adjustments

  • Develop a recovery system and initiate collection efforts

  • Communicate with customers via phone, email, mail or personally

  • Assist with month-end closing

  • Collect data and prepare monthly metrics


Requirements



  • CPA 3, or ACCA Finalist

  • BCOM or Finance degree is preferable

  • Knowledge of accounts receivable

  • Knowledge of office administration and procedures

  • Knowledge of general bookkeeping procedures

  • Knowledge of general accounting principals

  • Proficient in relevant computer software

  • Knowledge of regulatory standards and compliance requirements

  • 1-3 years accounts receivable and general accounting experience


Key Competencies



  • Attention to detail and accuracy

  • Good verbal and written communication skills

  • Organizational skills

  • Information management

  • Problem analysis and problem solving skills

  • Team member

  • Stress tolerance

  • Sense of urgency

  • Tenacious

  • Customer service skills





If you possess the experience and skills we are looking for, kindly send your CV to [email protected] before 9th January 2019. Kindly quote the job title on the subject line.






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Job Purpose:


To provide financial, clerical and administrative services. To ensure efficient, timely and accurate payment of accounts under his or her control.


Responsibilities



  • Maintain up-to-date billing system

  • Generate and send out invoices

  • Follow up on, collect and allocate payments

  • Carry out billing, collection and reporting activities according to specific deadlines

  • Perform account reconciliations

  • Monitor customer account details for non-payments, delayed payments and other irregularities

  • Research and resolve payment discrepancies

  • Generate age analysis

  • Review AR aging to ensure compliance

  • Maintain accounts receivable customer files and records

  • Follow established procedures for processing receipts, cash etc.

  • Process credit card payments

  • Prepare bank deposits

  • Investigate and resolve customer queries

  • Process adjustments

  • Develop a recovery system and initiate collection efforts

  • Communicate with customers via phone, email, mail or personally

  • Assist with month-end closing

  • Collect data and prepare monthly metrics


Requirements



  • CPA 3, or ACCA Finalist

  • BCOM or Finance degree is preferable

  • Knowledge of accounts receivable

  • Knowledge of office administration and procedures

  • Knowledge of general bookkeeping procedures

  • Knowledge of general accounting principals

  • Proficient in relevant computer software

  • Knowledge of regulatory standards and compliance requirements

  • 1-3 years accounts receivable and general accounting experience


Key Competencies



  • Attention to detail and accuracy

  • Good verbal and written communication skills

  • Organizational skills

  • Information management

  • Problem analysis and problem solving skills

  • Team member

  • Stress tolerance

  • Sense of urgency

  • Tenacious

  • Customer service skills


How to Apply


If you possess the experience and skills we are looking for, kindly send your CV to caroline@ramaltd.com before 9th January 2019. Kindly quote the job title on the subject line.



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Department: Underwriting & Business Development


Supervisor: Regional Manager


Overall Responsibility


The position is responsible for the development of new business through recruitment of new accounts and growth of the dormant accounts assigned to them. The relationship officer is the key driver of delivering new business and ensuring growth of new accounts through service and retention.


Responsibilities


Focus Area Key Tasks


GWP



  • Acquiring and developing new key accounts

  • Reactivating and growing dormant accounts


KOIL Brand & Products Penetration



  • Leading in development of business partners profit story


Customer Experience



  • Ensure clients are constantly updated on claims process and progress.

  • Ensure top notch customer experience is provided to assigned business partners

  • Ensuring training and increased uptake of all automation initiatives by business partners


Cash



  • Ensuring compliance with the Company’s credit policy

  • Support in collecting revenue from key accounts


Loss Ratio



  • Proactively drive quality of business and ensure achievement of set business mix target


Product Mix



  • Responsible for obtaining and providing the correct marketing intelligence to inform product development/customization and pricing

  • Any other duties that may be assigned from time to time.


Qualifications



  • A bachelor’s degree/Diploma in business related course (Insurance Option, Marketing, Business Administration, and Finance) or equivalent from a recognized university.

  • COP OR CII (ongoing) or local equivalent (IIK) (ongoing).

  • 2 (two) years’ experience within insurance industry or related fields


Competencies & Skills



  • Relationship building for influence

  • Customer service orientation

  • Industry knowledge

  • Selling – Prospecting & pipe management

  • Effective communication

  • Grit – Go getter

  • Understanding route to market

  • Key account management

  • Strong persuasion





If you are interested in the position and have the required qualifications, skills and experience, kindly Click Here and apply on or before Friday, January 4th 2019.






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Relationship Officer Job at Kenya Orient Limited


Department: Underwriting & Business Development


Supervisor: Regional Manager


Overall Responsibility


The position is responsible for the development of new business through recruitment of new accounts and growth of the dormant accounts assigned to them. The relationship officer is the key driver of delivering new business and ensuring growth of new accounts through service and retention.


Responsibilities


Focus Area Key Tasks


GWP



  • Acquiring and developing new key accounts

  • Reactivating and growing dormant accounts


KOIL Brand & Products Penetration



  • Leading in development of business partners profit story


Customer Experience



  • Ensure clients are constantly updated on claims process and progress.

  • Ensure top notch customer experience is provided to assigned business partners

  • Ensuring training and increased uptake of all automation initiatives by business partners


Cash



  • Ensuring compliance with the Company’s credit policy

  • Support in collecting revenue from key accounts


Loss Ratio



  • Proactively drive quality of business and ensure achievement of set business mix target


Product Mix



  • Responsible for obtaining and providing the correct marketing intelligence to inform product development/customization and pricing

  • Any other duties that may be assigned from time to time.


Qualifications



  • A bachelor’s degree/Diploma in business related course (Insurance Option, Marketing, Business Administration, and Finance) or equivalent from a recognized university.

  • COP OR CII (ongoing) or local equivalent (IIK) (ongoing).

  • 2 (two) years’ experience within insurance industry or related fields


Competencies & Skills



  • Relationship building for influence

  • Customer service orientation

  • Industry knowledge

  • Selling – Prospecting & pipe management

  • Effective communication

  • Grit – Go getter

  • Understanding route to market

  • Key account management

  • Strong persuasion


How To Apply


If you are interested in the position and have the required qualifications, skills and experience, kindly Click Here and apply on or before Friday, January 4th 2019.



Not Getting Job Interviews? Get A Professional CV Now. Click Here For Details





Welcome to JobwebKenya.com. This website helps you to achieve your career dream by linking you to vacancies from Top Companies in Kenya. Job Seekers are also exposed to best articles for career growth and development. Click Here to Subscribe for Job Alerts We strongly advise graduates not to pay money before getting a Job. Report fraudulent jobs to [email protected]










Airtel Kenya is recruiting for the position of Airtel Money Operations Manager, within the Airtel Money Division. This role will report to the Head of Airtel Money.


 


The key responsibilities for this role shall include:


 



  • Ensure efficient and effective delivery of mobile commerce operation: Develop process and procedures to ensure efficient management of operations. Track business partner’s records and performance. Ensure follow up of payments due to airtel money are realized within required timelines.

  • Compliance to Service Level Agreements: Develop Service Level Agreements track and monitor performance with shared services sections ( i.e Marketing, sales, technical supply chain, customer service, legal & regulatory) and ensure adherence to the same

  • Development and implementation of new products and services: Coordinate with Product Manager on implementation of new services and product enhancements

  • Custodian of Airtel Money System:  Monitor of all accounts (trust and pre funded) and maintain accurate balances. Responsible for creation approval, onboarding, deletion of agents and staff profiles on the system as per given Know Your Customer guidelines. Coordinate with Customer Service to archive churned customer numbers

  • Regulatory Compliance: Ensure a documented KYC procedure for Airtel money as aligned with risk and compliance

  • Revenue Management: Protect and grow baseline segment revenues through quality acquisitions, usage stimulation and churn containment working closely with relationship managers. Support collection and recovery efforts from segment accounts to avoid bad debt costs

  • Customer Delight: Implement initiatives to enhance user experience on the AM platform


Qualifications:



  •     Bachelors degree with Post graduate qualifications being a plus

  •       7 years of work experience in sales, administration or operations with at least 3 years in a managerial position. Experience in telecommunications or a financial institution is preferred

  •        Able to innovate and deliver value to business at multiple levels

  •       Able to manage outsourced partners to deliver business solutions

  •       Good leadership and  interpersonal skills



  • Good written communication skills


 





Interested and qualified candidates are invited to apply for the role by sending an application letter and resume to [email protected] by Tuesday 8th January 2019.  State the name of the vacancy on the email subject.






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Relationship Officer Job at Kenya Orient Limited


Department: Underwriting & Business Development


Supervisor: Regional Manager


Overall Responsibility


The position is responsible for the development of new business through recruitment of new accounts and growth of the dormant accounts assigned to them. The relationship officer is the key driver of delivering new business and ensuring growth of new accounts through service and retention.


Responsibilities


Focus Area Key Tasks


GWP



  • Acquiring and developing new key accounts

  • Reactivating and growing dormant accounts


KOIL Brand & Products Penetration



  • Leading in development of business partners profit story


Customer Experience



  • Ensure clients are constantly updated on claims process and progress.

  • Ensure top notch customer experience is provided to assigned business partners

  • Ensuring training and increased uptake of all automation initiatives by business partners


Cash



  • Ensuring compliance with the Company’s credit policy

  • Support in collecting revenue from key accounts


Loss Ratio



  • Proactively drive quality of business and ensure achievement of set business mix target


Product Mix



  • Responsible for obtaining and providing the correct marketing intelligence to inform product development/customization and pricing

  • Any other duties that may be assigned from time to time.


Qualifications



  • A bachelor’s degree/Diploma in business related course (Insurance Option, Marketing, Business Administration, and Finance) or equivalent from a recognized university.

  • COP OR CII (ongoing) or local equivalent (IIK) (ongoing).

  • 2 (two) years’ experience within insurance industry or related fields


Competencies & Skills



  • Relationship building for influence

  • Customer service orientation

  • Industry knowledge

  • Selling – Prospecting & pipe management

  • Effective communication

  • Grit – Go getter

  • Understanding route to market

  • Key account management

  • Strong persuasion


How To Apply


If you are interested in the position and have the required qualifications, skills and experience, kindly Click Here and apply on or before Friday, January 4th 2019.



Not Getting Job Interviews? Get A Professional CV Now. Click Here For Details



Jan 2, 2019


Welcome to JobwebKenya.com. This website helps you to achieve your career dream by linking you to vacancies from Top Companies in Kenya. Job Seekers are also exposed to best articles for career growth and development. Click Here to Subscribe for Job Alerts We strongly advise graduates not to pay money before getting a Job. Report fraudulent jobs to [email protected]

The Kenya Trade Network Agency (KenTrade) is a State Corporation under the National Treasury whose mandate is to implement, operationalize and manage the Kenya National Electronic Single Window System (Kenya TradeNet System) as well as Trade Facilitation.


To fulfil our mandate, we wish to engage a suitably qualified candidate who meet the requirements of Chapter 6 of the Kenya Constitution for the following positions:


Director – Trade Facilitation



  • Job TypeFull Time

  • QualificationBA/BSc/HND   MBA/MSc/MA

  • Experience7 – 12 years

  • Location Nairobi

  • Job Field Administration / Secretarial



Grade KTNA 2


Reports to: Chief Executive Officer


Job Purpose


The purpose of this job is to:



  • Continuously analyze trade facilitation trends within Kenya and globally and make appropriate recommendations to ‘enhance the ease of doing business
    in Kenya;

  • Oversee the management and use of the National Electronic Single Window System (TradeNet System) and other value add services as Trade Facilitation Tools.

  • Oversee the functions of the following Units:

    • Trade Facilitation & Value Add Services Department

    • Customer Service & Contact Centre Department




Duties and Responsibilities


Reporting to the Chief Executive Officer, the duties and responsibilities for the position will entail:



  • Preparation of strategic business models, annual budgets, business plans and performance work plans for the trade facilitation function.

  • Development of relevant Policies, Procedures and guidelines for the Trade facilitation and customer Service functions.

  • To continuously analyze the international trade logistics supply chain and recommend trade facilitation strategies required to improve trade processes and procedures by working closely with relevant stakeholders & other partners, representatives of business and trading community in Kenya.

  • Conduct consultative engagements with relevant partners to strengthen capacity, facilitate and ease trade and collaboration with the trading community.

  • To assess the current business needs and to promote comprehensive cooperation and understanding among public sector and trading community on the application of the Single Window System.

  • To provide expertise and recommendations as to how to adapt internationally acclaimed trade facilitation measures to the local realities

  • To identify institutional, legal and functional gaps which hinder the introduction of trade facilitation measures in the country and recommend appropriate action

  • Undertake research for the continued enhancement and optimal use of the TradeNet System as a trade facilitation tool

  • To oversee business process reengineering of the TradeNet System to ensure continuous improvement of business environment

  • Ensure effective customer service/support for the TradeNet System users and users of other trade facilitation tools provided by the Agency to ensure highest customer satisfaction levels at all times.

  • Ensure that the Contact Centre is functioning optimally at all times so that customer needs are effectively handled.

  • Such other duties as may be reasonably required and which are consistent with the level of responsibility of this job role.


Requirements for Appointment


For appointment to this position, one must have:



  • Bachelor’s degree in Commerce, Business Management Trade Logistics, Shipping and Economics or in any business-related field from a recognized institution.

  • Master’s Degree in a Business Trade or logistics field – or in any other business-related field from a recognized institution

  • Relevant work experience of not less than twelve (12) years, seven (7) of which should be in a senior management position

  • Certificate in computer applications (proof of knowledge in using computer applications)

  • Leadership course lasting not less than 4 weeks

  • Membership to a relevant professional body

  • Qualifications and exposure in transport logistics and shipping

  • Knowledge of international convention/agreements such as World Trade Organization, EAC Protocols etc

  • Meets all provisions of chapter six of the Constitution as outlined herein


Director – IT Infrastructure, Innovations & Security



  • Job TypeFull Time

  • QualificationBA/BSc/HND   MBA/MSc/MA

  • Experience7 – 12 years

  • Location Nairobi

  • Job Field ICT / Computer



Grade: KTNA 2


Reports to: Chief Executive Officer


Job Purpose


The purpose of this job is to:



  • Provide leadership in the management ‘of all CT related services and facilities within the Agency in order to fulfill KenTrade’s mandate

  • Advise Management on the adoption, implementation, use and security of ICT systems, technologies and development of ICT Solutions for enhanced service delivery and customer satisfaction.

  • Oversee the functions of the following units:

    • Innovations & Solutions Development Department

    • IT & Infrastructure Department

    • IT Security Division




Duties and Responsibilities


Reporting to the Chief Executive Officer. the duties and responsibilities for the position will entail:—



  • Develop all relevant ICT Strategies, Policies. Procedures/standards and guidelines and ensure their effective implementation.

  • Oversee development and implementation and maintenance of all systems in the Agency in line with business needs and the Agency mandate

  • Advise Management and the Board of Directors on information technology options available for adoption by the Agency

  • Translating customer and business needs into ICT tools and solutions for enhanced customer experience and service delivery.

  • Ensures innovative C solutions are developed and implemented through in-house teams and/or external providers/partners.

  • Analyze customer, market and business needs and lead teams in developing innovative and value add solutions to ensure business performance.

  • Oversee the design, development, acquisition, implementation and maintenance of KENTRADE’s information systems, software applications and related infrastructure.

  • Overseeing ICT service support to the organization

  • Design, implement and maintain the Agency’s cybersecurity plan, ICT security standards and best practices for IT Security, back—up and business continuity.

  • Research the latest information technology security trends and recommend appropriate ICT security enhancements to Management

  • Ensure that IT security audits are conducted periodically or as needed.

  • Develop and implement IT infrastructure standards and procedures including help desk support.

  • Determine, recommend and implement hardware upgrades for all ICT infrastructure including servers, network equipment, computers etc both onsite and offsite.

  • Infrastructure asset management including maintenance of network component inventory, servers, desktop and laptop inventory, life cycle management and related documentation.

  • Prepare overall status and activity metrics that documents and tracks delivery of IT services, planned and unplanned system outages, and other key IT performance metrics

  • Such other duties as may be reasonably required and which are consistent with the level of responsibility of this job role.


Requirements for Appointment


For appointment to this grade, one must have



  • Master’s Degree in Information Technology,, Information Systems, Computer Sciences, Business Management or related field from a recognized institution

  • Bachelor’s Degree in Information Technology, Information Systems, Computer Sciences, Electronic Engineering, or related field from a recognized institution

  • Experience of not less than twelve (12) years, seven (71 of which should be in a senior management position in a recognized institution

  • Leadership Course lasting not less than 4 weeks

  • Membership to a relevant professional body

  • Certificate in computer applications (proof of knowledge in using computer applications)

  • Professional qualifications in CISA, PRINCE 2 (or any other Project Management Certification)

  • Technical Certifications (e.g Oracle or any other database certification)

  • Networking certification will be an added advantage

  • Security Certification will be an added advantage

  • Meets all provisions of chapter six of the Constitution as outlined herein.



Manager – Internal Audit



  • Job TypeFull Time

  • QualificationBA/BSc/HND   MBA/MSc/MA

  • Experience4 – 9 years

  • Location Nairobi

  • Job Field Finance / Accounting / Audit



Grade KTNA 3


Reports to: Functionally to the Board of Directors; Administratively to the Chief Executive Officer


Job Purpose: The purpose of this job is to Head the Internal Audit Department and ensure provision of independent, objective assurance and consulting services designed to add value and improve the Agency’s operations.


Duties and Responsibilities


Reporting functionally to the Board of Directors and administratively to the Chief Executive Officer, the duties and responsibilities for this position will entail:



  • Guide Management and the Audit Committee of the Board on the oversight role of Audit through regular Audits & reports; recommend and implement improvements to ensure appropriate control environment for risk exposures is minimized or removed.

  • Leading the development and implementation of an internal risk based audit strategy and annual Audit plan for the Agency:

  • Planning and undertaking audits to assess controls, operational and technical efficiencies and compliance with selected policies, procedures and regulations:

  • Driving operational improvements throughout the Agency to improve overall efficiencies and enhance internal controls:

  • Periodically review internal Audit Charter and Audit Committee Charter in line with the changes in the internal Audit profession and Government regulations / guidelines

  • Ensuring due diligence in the management of the Agency’s affairs.

  • Review and report to the audit committee on actions taken by Management on audit findings.

  • Provide an independent view during implementation of new projects, processes and systems to ensure their quality and compliance with the Agency’s policies and procedures for cost efficiency and ensure value for money.

  • As Secretary to the Audit Committee of the Board; organize, convene, prepare Board papers and record minutes of the Audit and Risk committee of the Agency.

  • Monitor developments in various regulations, laws and developments that affect the Agency to ensure up to date advice.

  • Oversee the conduct of information systems audits within the Agency

  • In liaison with the Manager Finance, coordinate external audit related activities.

  • Promote the highest standards of ethics across the Agency, based on the principles of integrity, objectivity, competence and confidentiality;

  • Such other duties as may be reasonably required and which are consistent with the level of responsibility of this job role.


Requirements for Appointment


For appointment to this grade, an officer must have!



  • Master’s’ degree in a relevant field from a recognized institution

  • Bachelor’s’ degree in Commerce, Business Administration, Computer Science, Information Systems or any other relevant degree or equivalent qualification from a recognized institution

  • Certified Public Accountants (CPA) Examination finalist Certified Chartered Accountants (ACCA) finalist or equivalent qualification from a recognized institution

  • Be a member in good standing with the Institute of Certified Public Accountants of Kenya (ICPAK);

  • Work experience of not less than nine (9) years, with four (4) years in a management position or in a comparable position in the Public Service or other reputable organization.

  • Have undertaken a leadership course lasting not less than four (4) weeks from a recognized institution;

  • Have Certificate in computer applications (proof of knowledge in using computer applications)

  • Meets all provisions of chapter six of the Constitution as outlined herein


Assistant Manager – Risk Management & Compliance



  • Job TypeFull Time

  • QualificationBA/BSc/HND

  • Location Nairobi

  • Job Field Finance / Accounting / Audit



Grade: KTNA 4


Reports to: Manager Strategy & Compliance


Job Purpose


The purpose of this job is to:



  • Monitor and report on the attainment of the Corporate Performance Contract targets and compliance with government directives and other regulatory requirements affecting business and support services as well as oversee the risk management function.

  • Guide departmental heads in identifying and assessing threats/risks, put in place mitigation measures and advice on how to avoid, reduce or transfer risks.


Duties and Responsibilities


Reporting to the Manager Strategy & Compliance, the duties and responsibilities for this position will entail:



  • Conduct risk based review / assessment of all functions of the Agency to establish a risk based work plan of action at the beginning of each financial year. The plan includes risk audit activities, risk management coordination, quality management and compliance reviews.

  • Ensure the implementation of the approved work plan, by undertaking activities which include audit and compliance reviews, risk management coordination and quality management system activities and prepare reports of the same

  • Carry out risk assessment, which involves analyzing risks as well as identifying, describing and estimating the risks affecting the business and come up with a risk plan, including risk mitigation measures and register

  • Develop, implement and review risk management policies and business continuity plans for the Agency.

  • Provide guidance to management and staff on compliance and risk aspects on various decisions and activities.

  • Prepare and implement the corporate risk register in line with the approved work plan

  • Monitor developments of various regulations, laws and developments that affect the Agency to ensure up to date advice on compliance and risk

  • Prepare risks reports from different levels of the organizations. For example, strategic risk areas and provide recommendations for long term risk management and staff role in risk management and personal risk exposure.

  • To manage the monitoring systems for departmental performance indicators and standards, including ensuring data quality and compliance with internal and external requirements

  • To coordinate and facilitate the preparation of quarterly report

  • Maintain records relating to the Corporate Performance contracts and Annual work Plans

  • Such other duties as may be reasonably required and which are consistent with the level of responsibility of this job role.


Requirements for Appointment


For appointment to this grade,’one must haves



  • Masters Degree in Business Administration, Information Technology, Finance, Strategic Management, Business Management, Risk Management or a related field from a recognized institution

  • Bachelor’s Degree in Commerce, Information Technology, Accounting, Social Sciences, Business Administration or related field from a recognized institution

  • Senior Management Course lasting not less than 2 weeks

  • Certificate in computer applications (proof of knowledge in using computer applications)

  • Membership to a relevant professional body

  • Relevant work experience of not less than 8 years

  • Attention to detail and Good interpersonal skills

  • Certification as an Enterprise Risk Manager will be an added advantage

  • Must meet the provisions of chapter six of the constitution


go to method of application »


ICT Support Assistant



  • Job TypeFull Time

  • QualificationBA/BSc/HND

  • Experience2 years

  • Location Nairobi

  • Job Field ICT / Computer



Reports to: Assistant Manager, Infrastructure and Service Management


Duration: Six (6) months (renewable once)


Purpose for the Job: The position is responsible for managing the ICT helpdesk, providing technical support to resolve reported issues, installing software and devices and managing general administrative ICT issues the department.


Duties & Responsibilities


Duties and responsibilities at this level will entail: –



  • Receive and log in ICT incidents

  • Provide first line support

  • Escalate unresolved ICT incidents to specialist areas

  • Track and monitor ICT incidents up to closure

  • Generate progress reports

  • Troubleshoot and provide second line support

  • Communicate resolution of incidents to users


Minimum Academic, Professional Qualifications and Experience



  • Bachelor’s degree in Information Technology, Computer Science or related field from a recognized institution

  • Cisco Certified Network Associate (CCNA), Microsoft Certified Engineer (MCSE) certification

  • At least two (2) years’ experience is ICT Service. Candidates interested in this position are also expected to fulfil the requirements of Chapter Six of the Constitution of Kenya. Specifically, they must obtain and submit with their application copy of Certificate of Good Conduct from the Directorate of Criminal investigations (CID).



Welcome to JobwebKenya.com. This website helps you to achieve your career dream by linking you to vacancies from Top Companies in Kenya. Job Seekers are also exposed to best articles for career growth and development. Click Here to Subscribe for Job Alerts We strongly advise graduates not to pay money before getting a Job. Report fraudulent jobs to [email protected]

The Business Development Manager –Insurance is responsible for assisting the Head of Insurance in insurance business development and overall business oversight. The role will be focused on New Business generation, portfolio growth, Relationship Management, Cross-selling, customer service duties, etc


 


 


Main accountabilities and approximate time split


Business Development/Management:



 


 


·         Administration


o    -Ensure all regulatory requirements are met dealing with the Registrar of Insurance


o    -Co-ordinate all Bancassurance activities conducted within Barclays


o    -Support all Bank departments on insurance matters


o    -Prepare management information as required


o    -Provides guidance and training to bank staff on insurance matters


o    -The main link between the Bank and insurance service providers underwriters/brokers


o    -Manage end to end insurances processes


o    -Comply with the insurance industry requirements as per the act or legislation


o    Active management of relationships with all insurance partners to ensure smooth running of the distribution channels in delivering targets for the country.


o    Monthly reporting of bancassurance financials including, but not limited to, commission reconciliation, financial projections, P&L monitoring, marketing allowance activities, etc


o    Active involvement in defining the appropriate skills, education, experience etc of the insurance sales staff & development of the training curriculum to optimize sales / service achievement.


o    Active analysis and review of all customer bases to understand customer profiles, behavioral & lifestyle traits (including product holding mix, revenue contribution, behavioral / lifestyle analytics) to identify opportunities for increasing customers’ insurance wallet share (total value).


 


·         Budget accountability:


o    Accountable for achieving annual income targets as cascaded from the Country Head of Insurance


o    Monitoring of progress towards achieving targets is done on a monthly basis.


o    Active involvement and accountability for making purchase/ refund business decisions within set limits


o    Establish relationships with key clients or business influencers in the local area


o    Execute an overall Business Plan covering all insurance activities across the business based on business targets in alignment with Insurance Partners.


o    Active management of overall Insurance P&L through establishing close working relationships across businesses and Product / Marketing Manager to deliver customer, business, revenue and profit targets for the country by driving insurance products activities across channels and segments.


o    Active involvement in identifying insurance product needs for all customer bases across businesses with product managers and segment managers together with appropriate Insurance Partner to meet customer needs and product gaps in total product / service offering.


 


 


 


 


 


 


 


Rigor/compliance:




 


·  Ensure  all regulatory requirements are met e.g. renewals, informing and ensuring compliance to the insurance act


·  Ensure that all security held by the Bank on lending facilities are adequately insured


·  Ensuring staff dealing with insurance adequately trained


·  Ensuring claims process is followed and adhered to by both staff and insurances partners or service providers


·  Visits to outlets to ensure correct adherence to processes and procedures


·  Timely  communication of all changes relating to insurance activities or requirements


·  Responsible for all audit matters on insurance


 


People management:


20%:


 


 


·  Working with Head of Insurance to agree business direction and ways of conducting insurance business


·  Working with compliance team to ensure all regulatory matters are adhered to


·  Dealing with  outlets ,operations centre  to ensure  full understanding of the insurance process & procedures


·  Assist Head of Insurance in being main point of contact with all third parties relating to insurance


·  Assist Head of Insurance in managing all stakeholders internal & external relating to insurance business


·  Providing support and training  on insurance matters


·  Ensure that branch staff own and manage customer queries and complaints by taking ownership and resolving in a timely manner. Act as the escalation point for their unresolved queries and complaints.


·  Motivate staff and ensure they are recognized through the Barclays Africa recognition schemes.


·  Assist the Head of Insurance in creating an empowering environment for branch managers & staff, encouraging individual ownership and initiative.


 


Customer Service



·  Provides support to outlets and other functions on insurance issues.


 


·  Interact regularly with internal service providers (e.g. Operations, KYC Helpdesk) to ensure fast and efficient service to customers (both internal and external customers)


 


 


 


Technical skills / Competencies


Extreme Importance


·  Deciding and Initiating Action


·  Achieving Personal Work Goals and Objectives


·  Delivering Results and Meeting Customer Expectations


·  Planning and Organising


·  Persuading and Influencing


·  Relating and Networking


 


High Importance


·  Leading and Supervising


·  Coping with Pressure and Setbacks


·  Following Instructions and Procedures


·  Creating and Innovating


·  Applying Expertise and Technology


·  Adhering to Principles and Values


·  Working with People


 


Moderate Importance


·  Presenting and Communicating Information


·   Analyzing


·   Writing and Reporting


 


Baseline Importance


·   Learning and Researching


·   Entrepreneurial and Commercial Thinking


·  Adapting and Responding to Change


·  Formulating Strategies and Concepts


Knowledge, Expertise and Experience & Qualifications


·  Have thorough understanding of business dynamics across the business to leverage on multiple product / service needs of Bank customers to better position Insurance as a key part of a truly valuable customer proposition / offer.


·  A Business related Degree from a recognized university.


·  Professional qualification in Insurance Studies.


·  At least 3 years of work at management level in the insurance industry or related industry.


·  Excellent knowledge of Insurance products and processes.


·  Proven track record of Short-term insurance sales.


·  Experience of a similar nature in the banking industry will be an added advantage.



Who We Are:


People Foco Agency is a Privately owned organization whose concentration is assisting SME’s in managing their human resource needs.


Responsibilities:



  • Generate new business for the company

  • Develop job descriptions for various open positions

  • Shortlist and conduct interviews

  • Regularly update staff leaves

  • Assist in processing monthly payroll and filing of statutory returns

  • Receive and respond to office calls

  • Documentation of staff details

  • Induction and orientation of new hires

  • Drafting engagement letters

  • Handle staff disciplinary issues


Qualifications:



  • Degree/Diploma in Administration/Human Resource Management

  • At least 2 years of experience with a HR Consulting firm

  • Sound Knowledge of Kenya Labor laws

  • Must be registered with IHRM

  • Can work under minimum supervision

  • Possess good problem solving and decision-making skills

  • Strong interpersonal and communication skills

  • Must have good customer service skills

  • Very proficient with Microsoft Office Suite, Internet, and email


How To Apply:


Interested and qualified candidates to send their CVs to vacancies@peoplefoco.co.ke by 31st December 2018.


Clearly indicate, HR Account Manager on the Subject of the email.



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Who We Are:


We are a top-tier law firm looking for a Credit Controller Officer who will be responsible for overseeing the credit control section activities including but not limited to; management of credit approval process in line with the terms of reference of the credit control committee, periodic review of the credit terms and limits of debtor accounts and making recommendations for review of the same, follow up on collection of debt, managing legal matters in relation to debt recovery, involvement and monitoring debtor account management and reconciliations and supervising the credit control team.


Responsibilities:



  • Credit application, credit enhancement forms, and related supporting documentation are reviewed on time.

  • All customer receipts including withholding VAT certificates received are posted to the correct accounts

  • Reconciliations of receipts to invoices are done correctly and regularly

  • Management of key accounts in respect of reconciliations and debt collections in liaison with the sales representatives are done as per company policy

  • Any debtor related queries are responded to and resolved

  • Overdue debts in liaison with sales representatives are frequently done

  • You are monitoring consignment account activities

  • You are liaising with lawyers on the cases related to the collection of problematic debtors

  • Communication with customers is done effectively

  • There is a periodic review of new customer accounts created to ensure the accuracy of data and correct classification of customers

  • You have generated and compiled various reports required by management related to credit control

  • You compile and make recommendations to the credit control committee on bad and doubtful debt provision and write-offs

  • You periodically review any unutilized credit balances in the customer accounts

  • All contracts and agreements with customers for consignment arrangements, tender pricing, contracts are well maintained etc

  • You are a team player and can perform any other duties as may be specified from time to time falling within the scope of the finance team as a whole


Qualifications:



  • ACCA/ CPA (K)/ CCP qualification

  • Bachelor’s Degree in Management/ related field

  • Experience from Institutions such as Banking sectors, insurance companies, Microfinance Sectors preferred

  • Computer literate with strong skills in Microsoft Office

  • Exceptional skills in Microsoft Excel would be an added advantage

  • Working knowledge of Kenyan tax laws especially the Kenyan VAT Act

  • Working knowledge any Financial ERP/System.

  • Excellent communication, analytical, problem solving and decision-making skills

  • Ability to create and process financial spreadsheets

  • Customer service experience


How To Apply:


Please follow the link provided to apply for the position.



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Jan 1, 2019



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Devices Technology Store is a leading e-retailer and retailer committed to becoming the most loved and trusted store for all electronic devices with a focus on computers and IT products by providing a great shopping experience, rapid delivery, tech customer service and provide the best warranty support.


Responsibilities:



  • Responsible for designing and posting content on the Internet and may need to know online marketing techniques like search engine optimization (SEO), video content (webinars and webcasts), WordPress & JavaScript.

  • Adhere to the company visual identity across a multitude of platforms ensuring we stay fresh

  • Creating images, visuals, banners, and all required materials

  • Responsible for the design & maintenance of an e-commerce website, blogs, electronic newsletters, social media campaigns, and other digitally produced material

  • Identify target audiences and figures out the best ways to present information to these audiences

  • Optimize content for the website and social networking accounts such as Facebook, Twitter, Linkedin, Instagram…etc

  • Build and maintain the company’s social media presence with the aim to increase the visibility of products & services offered by the company.

  • Monitoring of social media presence on behalf of the company i.e engages with the public through social media and website.

  • Create, develop and manage content for organization’s web presence

  • Enhance our websites with images and videos.

  • Keeping track of developments to make the most of emerging technologies


Requirements:



  • Experience in using and creative design software such as Adobe Illustrator, Photoshop, CorelDraw, InDesign..etc.

  • Degree in Marketing, Journalism/Communication, Advertisement or similar or a related field

  • Must have experience in content design and an understanding of digital marketing space.

  • Passion for internet marketing.

  • Excellent organizational, project management and time management skills.

  • Attention to detail, ability to deliver fast and flawlessly.

  • Ability to effectively multi-task in a performance-driven atmosphere.

  • Ability to clearly and effectively articulate thoughts and points.

  • High levels of integrity, autonomy, and self-motivation.

  • Experience in Online Marketing (3+ years) – e-commerce

  • Mastery of MS Excel. Google Apps + Google Apps Script is a plus.

  • Experience with website analysis using a variety of analytics tools including Google Analytics as well as internal reporting tools.

  • Experience working with popular PPC ad platforms (AdWords, Yahoo, Bing).

  • AdWords/ Facebook / Bing certification a plus.

  • A keen eye for design detail.

  • creatively to produce new ideas and concepts and developing interactive designs

  • List of Design required: Web Design (banners, dynamic banners, and static pages), Motion Design, Infographic, emails, Pictures sourcing….etc.

  • Demonstrable experience leading and managing social media and/or display advertising campaigns.

  • Video editing skills: Website and social media content will not just be text but frequently visual as well

  • Good at handling time-sensitive projects and working to deadlines





If you meet the above skills and requirements, please send your CV and cover letter to [email protected]






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Who We Are:


Devices Technology Store is a leading e-retailer and retailer committed to becoming the most loved and trusted store for all electronic devices with a focus on computers and IT products by providing a great shopping experience, rapid delivery, tech customer service and provide the best warranty support.


Responsibilities:



  • Responsible for designing and posting content on the Internet and may need to know online marketing techniques like search engine optimization (SEO), video content (webinars and webcasts), WordPress & JavaScript.

  • Adhere to the company visual identity across a multitude of platforms ensuring we stay fresh

  • Creating images, visuals, banners, and all required materials

  • Responsible for the design & maintenance of an e-commerce website, blogs, electronic newsletters, social media campaigns, and other digitally produced material

  • Identify target audiences and figures out the best ways to present information to these audiences

  • Optimize content for the website and social networking accounts such as Facebook, Twitter, Linkedin, Instagram…etc

  • Build and maintain the company’s social media presence with the aim to increase the visibility of products & services offered by the company.

  • Monitoring of social media presence on behalf of the company i.e engages with the public through social media and website.

  • Create, develop and manage content for organization’s web presence

  • Enhance our websites with images and videos.

  • Keeping track of developments to make the most of emerging technologies


Requirements:



  • Experience in using and creative design software such as Adobe Illustrator, Photoshop, CorelDraw, InDesign..etc.

  • Degree in Marketing, Journalism/Communication, Advertisement or similar or a related field

  • Must have experience in content design and an understanding of digital marketing space.

  • Passion for internet marketing.

  • Excellent organizational, project management and time management skills.

  • Attention to detail, ability to deliver fast and flawlessly.

  • Ability to effectively multi-task in a performance-driven atmosphere.

  • Ability to clearly and effectively articulate thoughts and points.

  • High levels of integrity, autonomy, and self-motivation.

  • Experience in Online Marketing (3+ years) – e-commerce

  • Mastery of MS Excel. Google Apps + Google Apps Script is a plus.

  • Experience with website analysis using a variety of analytics tools including Google Analytics as well as internal reporting tools.

  • Experience working with popular PPC ad platforms (AdWords, Yahoo, Bing).

  • AdWords/ Facebook / Bing certification a plus.

  • A keen eye for design detail.

  • creatively to produce new ideas and concepts and developing interactive designs

  • List of Design required: Web Design (banners, dynamic banners, and static pages), Motion Design, Infographic, emails, Pictures sourcing….etc.

  • Demonstrable experience leading and managing social media and/or display advertising campaigns.

  • Video editing skills: Website and social media content will not just be text but frequently visual as well

  • Good at handling time-sensitive projects and working to deadlines


How To Apply:


If you meet the above skills and requirements, please send your CV and cover letter to hr@devicestech.co.ke.



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Responsibilities:


• Responsible for all the administrative work for the Housing Society


• Efficient and professional customer service Process, manage payments, allowances and petty cash expenses


• Manage Car Wash operations Maintaining books of Accounts and update member’s accounts and the ledger for  Maono


• Maintain and update Members data and Statements


• Support documentation of all receipts and post member payments accurately in the system Prepare monthly bank reconciliations and responsible for all bank correspondence Prepare all monthly reports including Income statement, Balance Sheet, Cash Flow statement, loan defaulters etc


• Prepare Annual Financial Statements


• Support in preparation of monthly payroll advice.


• Debt Recovery


• Procure Office Supplies


Qualifications:


• Bachelor’s degree in Commerce or Business Management/Administration.


• Minimum of 2 years’ experience in Real Estate Industry


• Accounting Qualification; Minimum CPA Part II.


• Experience in a financial management and knowledge is required


• Must have knowledge of cooperative sector and its operations


• Excellent Real estate marketing skills


• Conversant with accounting packages.


• Good oral and written communication skills.





Send your Cover Letter including a detailed CV, current and expected salary, with names of three referees to The Vision Sacco Manager, Email: [email protected] to reach us by December 31, 2018. Must put Job title (Administrative Assistant – Maono) as the Subject. Only short-listed candidates will be contacted






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Dec 19, 2018


Sales Representative Job at Nuru Kenya Social Enterprises Ltd (5 Positions)


About the Organization


Nuru Kenya Social Enterprises ltd is a fully in-corporated company under companies act that funds sustainable poverty eradication in rural communities by investing in local entrepreneurs and incubating a diverse portfolio of profitable businesses in the developing world.


Nuru Kenya Social Enterprises is looking for experienced professionals to fill the position of sales representatives


Location: Isebania/ Sirare


Education: Degree in sales & Marketing or equivalent


Experience: At least 3 years sales in FMCG – Milk products experience shall be an added advantage


Travel: 90-100%


Job Description



  • NURU SOCIAL ENTERPRISES KENYA LIMITED has Openings for  Sales Representatives. The Sales Representatives provide sales & marketing support to accounts within an assigned territory. They are responsible for developing account base to meet route objectives including selling, ordering, marketing and merchandising functions while identifying and meeting customer expectations.

  • Territory will consist of but not limited to the following areas: Nyanza and Western


Responsibilities



  • Responsible for top line sales growth through expansion of products sold, using principles of the “Nuru Way to Sell”.

  • Responsible to monitor in-stock conditions to meet customer needs with minimal returns and expiries at store level.

  • Responsible for working closely with the Sales and Marketing Manager on orders and/or inventories, per account specifications, and within the guidelines of the applicable inventory replenishment system.

  • Keeping in contact with existing customers in person and by phone

  • Making appointments with and meeting new customers

  • Agreeing sales, prices, contracts and payments

  • Meeting sales targets

  • Promoting new products and any special deals

  • Advising customers about delivery schedules and after-sales service

  • Recording orders and sending details to the sales office

  • Giving feedback on sales trends

  • Responsible for all merchandising of product, keeping customer shelves full of product, using established rotation procedures to pull damaged, short or out-of-code, or heat shocked products from the shelf.

  • Responsible for securing or retaining our advantaged position placement in targeted accounts.

  • Responsible for development and execution of product displays and associated POS.

  • Performs merchandising and selling duties as defined by Company standards;

  • Must be able to work any days, including holidays and weekends;

  • Provides superior Customer Service for account base;

  • Follows safe work habits;

  • Coordinate and communicate with the Sales & Marketing Manager on a regular basis;

  • Performs other duties as assigned


Requirements



  • Degree in sales & marketing or its equivalent

  • Must live within the core territory as defined.

  • May possess a valid driver’s license and clean driving record;

  • Over three years’ experience in sales & marketing;

  • Excellent verbal/written skills, with ability to read product labels, SKU and product numbers;

  • Skills in organization, time management, prioritization, attention to detail and be able to multitask and adapt to organizational and operational needs;

  • Physical requirements include ability to perform repetitive bending, lifting, twisting, standing, walking, kneeling during the work day; ability to lift and carry products cases


How To Apply


 Applicants to send their CVs and supporting documents specifying their current and expected salary to sesales@nuru.co.ke address to the Recruiting Manager, Nuru Social Enterprise ltd, P.O Box 176-40414 Isebania, to reach us not later than 31st Dec, 2018, 5.00 Pm.


Canvassing will lead to automatic disqualification!



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Manager, Commercial Job at National Oil


LOCATION : Head Office


REPORTS TO : General Manager, Downstream Operations


JOB GROUP : NOC 3


JOB HOLDER : Vacant


Job Purpose


Reporting to the General Manager – Downstream Operations, the ideal candidate will be responsible for developing and implementing sales strategies to grow the Corporation’s Downstream businesses covering Consumer & Industrial, Fuel Card and Lubricants.


Responsibilities



  • Developing and Implementing Sales strategies for profitable growth in line with the Corporation’s strategic plan, and performance targets;

  • Developing and Implementing customer retention strategies;

  • Responsible for new product development;

  • Ensuring effective and efficient delivery of customer service;

  • Contributing to formulation of relevant policies and procedures;

  • In charge of relevant reporting of management and financial information for the Commercial department;

  • Identifying high potential outlets and new customers;

  • In charge of budget formulation and stewardship for the department;

  • Identifying other revenue generation opportunities for the Corporation; and

  • Coaching and mentoring direct reports to ensure excellent performance & effective succession plan.


Academic Qualifications



  • Masters’ degree in Business Administration, Sales & Marketing or any other relevant field from a recognized institution;

  • Bachelors’ degree in , Sales & Marketing, Business Administration or any other relevant field from a recognized institution;


Professional Qualifications



  • Diploma in Sales and Marketing will be an added advantage;

  • Membership of MSK or other recognised marketing professional body will be an added advantage;


Experience



  • At least 10 years relevant experience in sales, 5 of which should be at managerial level.

  • Experience in Fast Moving Consumer Goods (FMCG) will be an added advantage

  • Proven intellectual leadership in managing people, operations and financial resources;

  • Demonstration of capability in growing market share;

  • Demonstration of experience in distribution and logistics;

  • High standards of personal integrity

  • Ability to multi task & work under pressure

  • Well informed on contemporary procurement issues and relevant legislation

  • Team player with strong coordinating, communication & interpersonal skills

  • Strong analytical skills & results oriented

  • Strong interpersonal relationships

  • Ability to withstand pressure


Candidates will be required to satisfy the requirements of Chapter Six of the Constitution of Kenya on leadership and integrity, and are thus required to submit clearance certificates from the following institutions together with the job application:



  • Kenya Revenue Authority (Tax Compliance Certificate)

  • Higher Education Loans Board

  • Ethics & Anti – Corruption Commission

  • Criminal Investigation Department (Certificate of Good Conduct)

  • Report from an approved Credit Reference Bureau (CRB)


Evidence of on-going clearance is admissible subject to satisfactory results (presentation of a clearance certificate from the above institutions) before the selection process.


How To Apply


Applicants should either email to hr@nockenya.co.ke or send the hard copies indicating the position being applied for on the envelope and addressed to:


Physical Address


National Oil Corporation


Kawi Complex, South C, Red Cross Road,


Off Popo Road, Behind Boma Hotel


In addition, please attach curriculum vitae that contains details of your qualifications, experience and positions held relevant to this role. Include your day and evening phone numbers, email address, names and address of three professional referees.


Applications should reach us not later than 1700 hours on Monday 31st December 2018.


Please note that only short listed candidates will be contacted and canvassing will lead to disqualification.


National Oil is an equal opportunity employer (EOE) and committed to diversity and Gender Equity



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