4G Capital Branch Interns Jobs

Job Description

4G Capital (4th Generation Capital) is a consumer finance providing ethical credit services to those who require it most.

We provide rapidly accessible and affordable unsecured loans with strict affordability criteria to prevent unmanageable debt.

Our customers are mainly small businesses and entrepreneurs who use our credit to grow their businesses and provide for the unforeseen. Our customers are our partners. 

We operate in their markets through 6-man micro branches to provide tailored relationship-based services. Our vision is to become the number one retail finance firm in Africa by offering the best services in terms of accessibility, affordability, value and customer experience.4G Capital seeks to recruit for the following vacant positions

Branch Interns 

Responsibilities

Work in pairs with Loans Officers and Collections Officers

Support and maintain an excellent work environment to achieve demanding targets

Deliver first rate customer service

Build excellent relationships with customer-partners and opinion leaders in catchment area

Assist in accurate and timely reporting of Management Information and market feedback to report on customer preferences, trends and market opportunities

Assist in contacting debtors to receive payment

Assist in following up on defaulters to recover payments

Carry out customer education and maintain relationships

Assist in maintaining exhaustive and accurate Debt Management Forms

Assist in renegotiating payment schedules or obtaining funds from relatives via responsible relative or other means

Assist in spoof calling

Forward defaulter files to HQ collectors on appropriate date

Assist in Issuing demand letters to defaulting customers

Requirements

A good level of general education- Diploma or degree

Computer literacy

Education background in sales/Marketing

Experience in a related field will be an added advantage

Experience in a financial institution and dealing with customers at the bottom of the pyramid will also be an added advantage

Key Competencies

Customer Handling

Sales and Business Development

Enforcement of contract and repayment obligations

Administrative Support

General support to all tasks

Communications

Small Branch Operations

Information Collection

Personal Attributes

Integrity and ability to work in consumer finance

High Motivation

Self starter-functional problem solver

Process discipline- Ability to follow SOPs

How to Apply

If you are interested and meet the above requirements and competencies, kindly send your cv and cover letter detailing your suitability for the position applied for to careers@4g-capital.com