Claims Manager Job in Kenya

Our client, is seeking to fill the role of Claims Manager – Kenya
 

This role will lead a team of claims handlers and make sure that they deal with insurance claims efficiently.

Job Responsibilities:

• Supports claims performance improvement via participation in special claims initiatives.


• Supports cross-functional and cross-claims coordination and participates in local claims teams to improve cross discipline coordination.


• Coordinates resources with other functions


• Manages support resources/vendor as applicable


• Conducts QA file reviews and implements QA team recommendations.


• Monitors/manages unit performance objectives.


• Delivers a positive On-Your-Side customer service experience to all internal, external, current and prospective Nationwide customers.


• Resolves customer complaints according to Best Practices. 


• Monitors customer satisfaction in an effort to drive action plans for improvement.


• Identifies, develops and retains high potential/high performing associates who have the potential for or are ready to fill critical roles in the organization.


• Responsible for the management of associates including performance management, salary planning and administration, training and development, workflow planning, hiring and placement, and disciplinary actions.


• Other duties as assigned.

Job Requirements:

 

Education:– 

• BCOM  with a bias in insurance OR a Business related Degree  is mandatory .

Licenses/Designations: 

• State licensing where required. Successful completion of required/applicable claims certification training/classes.

Experience:

•  8 + years related experience in claims settlement, handling, or management.


• Supervisory, training and/or claims consulting experience preferred.

Knowledge: 

• In-depth knowledge of claims files handling, investigation and settlement processes and procedures.  


• Legal issues/litigation process as it relates to claims. 


• Claims Best Practices and quality file review procedures. Insurance industry operations including understanding of sales and underwriting functions.  


• Claims operations practices, procedures and related systems.

Skills / Competencies:

• Excellent customer focus to proactively identify and understand customer needs.


• Oral and written communication skills for frequent contact with claims representatives, claimants, policyholders, claims field management.


• Demonstrated decision-making skills, including the ability to recognize, analyze and improve claims performance


• Ability to supervise and train claims representative in all aspects of claims processes.


• Effective listening, oral and written communication skills necessary for customer contact, negotiation, presentations, project management, and personnel management.


• Ability to organize and deal with a variety of situations, discern problems and recommend/implement resolutions.

Interested and qualified applicants should send their applications and CV’s to executivesearch@humantalentrecruit.com not later than 10th August 2015.