Claims Manager Jobs In Kenya

Claims Manager Job Opportunities in Kenya

Our client, is seeking to fill the role of Claims Manager – Kenya

This role will lead a team of claims handlers and make sure that they deal with insurance claims efficiently.

Claims Manager Job Responsibilities

Supports claims performance improvement via participation in special claims initiatives.

Supports cross-functional and cross-claims coordination and participates in local claims teams to improve cross discipline coordination.

Coordinates resources with other functions

Manages support resources/vendor as applicable

Conducts QA file reviews and implements QA team recommendations.

Monitors/manages unit performance objectives.

Delivers a positive On-Your-Side customer service experience to all internal, external, current and prospective Nationwide customers.

Resolves customer complaints according to Best Practices. Monitors customer satisfaction in an effort to drive action plans for improvement.

Identifies, develops and retains high potential/high performing associates who have the potential for or are ready to fill critical roles in the organization.

Responsible for the management of associates including performance management, salary planning and administration, training and development, workflow planning, hiring and placement, and disciplinary actions.

Other duties as assigned.
Requirements for Claims Manager Jobs in Kenya

Education:– BCOM with a bias in insurance OR a Business related Degree is mandatory .

Licenses/Designations: State licensing where required. Successful completion of required/applicable claims certification training/classes.

Experience: 8 + years related experience in claims settlement, handling, or management.

Supervisory, training and/or claims consulting experience preferred.

Knowledge: In-depth knowledge of claims files handling, investigation and settlement processes and procedures. Legal issues/litigation process as it relates to claims. Claims Best Practices and quality file review procedures. Insurance industry operations including understanding of sales and underwriting functions.

Claims operations practices, procedures and related systems.

Skills/Competencies

Excellent customer focus to proactively identify and understand customer needs.

Oral and written communication skills for frequent contact with claims representatives, claimants, policyholders, claims field management.

Demonstrated decision-making skills, including the ability to recognize, analyze and improve claims performance

Ability to supervise and train claims representative in all aspects of claims processes.

Effective listening, oral and written communication skills necessary for customer contact, negotiation, presentations, project management, and personnel management.

Ability to organize and deal with a variety of situations, discern problems and recommend/implement resolutions.

Interested and qualified applicants should send their applications and CV’s to executivesearch@humantalentrecruit.com not later than 10th August 2015.

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