Concern Worldwide IT Internships Kenya

ICT Internships at Concern Worldwide, Kenya

Concern Worldwide is a non-governmental international humanitarian organization dedicated to the reduction of suffering and working towards the ultimate elimination of extreme poverty in the world’s poorest countries.

Job Title: Intern ICT
Reports to: ICT Officer
Job Location: Nairobi

Contract Details: Initial six (6) Months Contract Renewable Subject to Performance

ICT Intern Job Summary

The incumbent will be responsible for information and communication technology, security of data and information systems and information management.

S/he will also provide user support in ICT systems usage and functionality.

This is consistent with the Concern’s ICT strategy, policies and procedures.

Main Duties & Responsibilities:

End User Support and Capacity Building

Investigate problems reported and take corrective action as appropriate.

Escalate problems and liaise with the Helpdesk/Regional advisor team to request further support.

Assist users with file management system, staff training and capacity building.

Provide technical direction and support to the assigned ICT support person (s) in the field programmes.

Technical Support

Assist in implementing and supporting IT systems & network installations in accordance with organizational set policies and procedures

Undertake hardware and software upgrades, hardware moves between sites and offices

Implement and support communications infrastructure – Internet, email, BGANs, GSM, HF/VHF radios, VSATs, PABXs etc.

Implement, monitor and support backup and data recovery

Plan and undertake field and project support assignments as required (e.g. for standard maintenance programmes and support requests) as approved by the line manager

Investigate and report problems with office support systems e.g. photocopiers, printers, scanners faxes etc.

Help build capacity for Emergency Response Preparedness and provide ICT support to Emergency Programmes as required

Liaise with nominated external IT suppliers, support and Service providers in relation to quality of service and performance issues

Quality Assurance and On-Going Development

Monitor and investigate developments with local communications infrastructure, assess and advise on potential to improve existing communications infrastructure

Liaise with helpdesk and regional advisor regarding planned infrastructure improvements and agree on standards

Keep up to date with trends and developments in relevant technologies. Investigate local external support options and investigate and make recommendations regarding infrastructure improvements

Ensure the organisation gets value for money in ICT service delivery from external suppliers

Asset Management

Maintain asset register of ICT equipment – hardware, software, radio and network equipment.

Track and control the movement of equipment between sites and temporary off site work.

Track and control equipment being added to the network by visiting staff and consultants ensuring compliance with procedures for such movements and data exchange.

Keep a file of maintenance and support contracts.

Keep a schedule and log of maintenance work completed by contractors.

Ensure software licenses are in place for applications used. Liaise with Dublin IT Team on software and license requirements.

Maintain a schedule of hardware and software upgrades (e.g. virus protection) and ensure all PCs are kept up to date with operating systems patches and antivirus software.

ICT Administration

Liaises closely with ICT users and Field Management, Helpdesk and Regional IT Advisor

Responding to Emergencies:

Participate and contribute as necessary towards Concern’s Emergency response as and when necessary

Comply with Concern’s health, safety and security guidelines during emergencies

Programme Participant Protection Policy

To adhere to the standards of conduct outlined in the Programme Participant Protection Policy and Concern Code of Conduct.
Job Specification for IT Internships In Kenya


Bachelor’s degree in Electrical/Electronics and Computer Engineering, Computer Sciences or related IT Degree.

One (1) year’ experience in ICT support and helpdesk

Computer Programming skills (Visual Basic .NET, Java, PHP, JavaScript, XHTML) and Database Management Systems skills (Microsoft SQL Server 2005/2008 and MySQL)

Knowledge of PC, network architecture and cabling systems: Windows 2003/2008 server, Windows XP/7, MS Exchange Server, ISA Server, Ethernet, TCP/IP protocols and other Microsoft products

MCSE/CCNA or other IT professional qualifications and knowledge of relational databases e.g. SQL is preferred

Knowledge of communications systems: Satellite technologies, internet technology, phone systems and network security platforms

Knowledge of Generators, UPS, electrics, inverters and Solar Power

Ability to communicate effectively and to deliver training programmes

Good interpersonal, communication skills, organization and planning skills

Ability to work under pressure and willingness to work long hours, including weekends

How to Apply:
Interested applicants, who meet the above requirements, should send their CV and cover letter to nairobi.hr@concern.net with the subject of the email as ‘Intern ICT’

Each application should include at least three referees who can validate technical expertise. Telephone contacts must be submitted with the application.

The closing date for applications is Tuesday, 4th August 2015.

Only short-listed candidates will be contacted for interview.

Concern Worldwide is an equal opportunity employer

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