Call Centre Agents Jobs in Kenya (2 Posts)

Kenyatta University
Teaching, Referral and Research Hospital (KUTRRH) is a State Corporation under
the Ministry of Health, registered under Legal Notice Number 4 of the State
Corporations Act Cap 446. The Hospital seeks to engage qualified staff on a
short- term contract for the positions listed below. Applicants must
demonstrate diligence, commitment and a positive attitude.

CALL CENTRE AGENTS
V/ST/5/2023 – 2 POSTS

Job Purpose

Reporting to the Customer
Relations Officer, the Call Centre Agent’s job exists to provide exceptional
customer service and support to clients, ensuring a positive experience and
efficient resolution of inquiries, appointments, and general information.

Duties and
Responsibilities

Receive
all external telephone calls to the Hospital and redirect them to the
appropriate recipients in the

Provide
exceptional customer service and ensure a positive experience for

Resolve
customer complaints or escalate issues to the appropriate

Liaise
with accounts section on payment of telephone bills and purchase of calling
cards in the

Update
Hospital telephone directory information for easier and convenient contacts in
the

Adhere
to call center policies and

Any
other duty as assigned by the

Qualifications &
Requirements

Diploma
in Front Office Operations, Communication or related field from a recognized
institution

Proven
experience in a call center or customer service

Fluent
in English and Kiswahili languages

Proficiency
in Computer Applications

Knowledge
of medical terminology and Hospital procedures is an added advantage

Fulfilled
the requirements of Chapter Six (6) of the Constitution of Kenya,

Key Competencies

Active
listening skills to understand customer needs

Problem-solving
skills to handle customer complaints or difficult

Ability
to remain calm and professional under difficult

Ability
to handle multiple calls and inquiries

Teamwork
and collaboration skills to work effectively with

How to Apply

Online Application Process

For all applications,
please indicate the subject as follows: JOB APPLICATION – [JOB REFERENCE
NUMBER].

Note that you must attach
the Application Letter, Curriculum Vitae,
Filled Application Form, and Practicing License ONLY
when you apply online via the portal, all
in PDF format.

Download: Job descriptions
for Short Term Jobs June 2023 jobs

Download: Job
Application Form

If your background and
competencies match the job descriptions, apply online now: https://careers.kutrrh.go.ke/

Physical Application
Process

For all applications,
please indicate the subject as follows: JOB
APPLICATION – [JOB REFERENCE NUMBER]. Please note that you
have to attach the Application Form, Application Letter,
Curriculum Vitae and Practicing License ONLY when you
apply to the address below:

The Chief Executive Officer

Kenyatta University
Teaching, Referral & Research Hospital

P.O. Box 7674 – 00100 GPO

Nairobi Kenya

The deadline for the
receipt of all applications is 7^th July 2023.

Only shortlisted
candidates will be contacted. All successful candidates must fulfill the
requirements of Chapter Six of the Constitution of Kenya 2010, including.

Certificate
of good conduct from the Directorate of Criminal Investigations

Clearance
Certificate from the Higher Education Loans Board (for university graduates
only)

Tax
Compliance Certificate from the KRA

Clearance
from Ethics & Anti-Corruption Commission

A
report from an approved Credit Reference Bureau

Any form of canvassing will
lead to immediate disqualification.

KUTRRH is an Equal
Opportunity Employer.

PERSONS LIVING WITH
DISABILITY ARE ENCOURAGED TO APPLY