Collections Agent (Rider) Job in Kenya

Job Title: Collections Agent (Rider)

Years of Experience: 1year+

Reporting to: Credit & Collections
Manager

About Ilara Health

Ilara Health is building a
tech-enabled primary care model for Africa by leveraging on existing,
hyper-fragmented care infrastructure. We partner with high potential healthcare
entrepreneurs running the 200,000+ primary care centres that deliver care to
hundreds of millions of patients across the continent each year, and equip them
with the physical and digital tools they need to provide better healthcare. Our
technology platform supports our clinician partners in delivering better care
to their patients as well as streamlining their clinic operations. Founded in
2019, we have partnered with over 1,300 independent clinics across Kenya
providing a direct pathway to over 3 million patients yearly.

The role

The Collections Agent will
be responsible for contacting and collecting overdue debts from customers while
using a motorcycle as their primary mode of transportation. The position
requires strong communication skills, and the ability to work independently in
a fast-paced environment.

Responsibilities:

• Contact and communicate with customers who have outstanding
  debts to initiate payment arrangements.


• Use a motorcycle to travel to various locations to meet with
  customers and conduct in-person collections visits.


• Maintain accurate records of customer interactions, payment
  arrangements, and any updates to customer account information.


• Follow up with customers who have not made payments or who
  have broken payment arrangements.


• Negotiate payment plans and settlements with customers who
  are unable to pay in full.


• Keep up-to-date with company policies and regulations
  regarding debt collection practices.


• Conduct skip tracing activities to locate customers who have
  moved or changed contact information.


• Provide exceptional customer service by answering questions,
  addressing concerns, and ensuring customer satisfaction.


• Maintain and ensure the safe operation of the motorcycle by
  performing regular maintenance and adhering to all traffic laws and
  regulations.


• Complete necessary paperwork and reports accurately and on
  time.


• Assist in recovery efforts of assets from customers

Requirements:

• A high school diploma or equivalent is required, and some
  college education is preferred.


• Experience in debt collections, customer service, or a
  related field is preferred.


• Have a motorcycle and possess a valid driver’s license with a
  motorcycle endorsement and have a good driving record.


• Good knowledge of motorcycle maintenance and repair.


• Familiarity with skip tracing techniques and practices.


• Based in Nyeri

Who You Are:

• Good communication and interpersonal skills.


• Ability to work independently and in a team environment.


• Physical fitness and the ability to ride a motorcycle for
  extended periods.


• Strong negotiation and problem-solving skills.


• Good organizational and time management skills.

How to Apply

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